Statewide Contract Information Sheet

    Statewide Contract Information Sheet

Statewide       99999-SPD-
                                           NIGP Code(s) See page 6
Contract Number SPD0000210-0004
Name of
                Audiovisual Equipment and Related Services
Contract
                                           Expiration
Effective Date  06/16/2023                                 06/15/2026
                                           Date
Contract Table of Contents
Suppliers                           Contract Information:   Mandatory
                 18
Awarded                                                     Contract
Contract Information for Supplier                              Page Number

Supplier Information                                           2

Additional Contract Information

Key Benefits                                                   3

Contract Term, Renewals, Extensions                            3

DOAS Contact Information                                       3

Ordering Instructions                                          4

Supplier Extended Warranty Offerings                           5

NIGP Codes                                                     6
             Supplier Information Sheet
                          Contract Information

Statewide Contract Number           99999-SPD-SPD0000210-0004

PeopleSoft Supplier Number          0000057727

Supplier Name & Address

Atlanta Soundworks, Inc. dba ASW (Awarded Category 1 & Category 2)
580 Marksmen Ct.
Fayetteville, GA 30214

Contract Administrator
Bryan Patten
Director of Sales
770-716-7400 ext. 1009
bryan@aswav.com

Contact Details
                                    Atlanta Soundworks, Inc. dba ASW
                                    580 Marksmen Ct.
Ordering Information                Fayetteville, GA 30214
                                    accounting@aswav.com

                                    Atlanta Soundworks, Inc. dba ASW
                                    580 Marksmen Ct.
Remitting Information               Fayetteville, GA 30214



Discounts                           See Supplier Specific Discount Price Sheet

Payment Terms                       Net 30 Days

Bid Offer includes                  State and Local Government
                                    Supplier will accept Purchase Orders
                                    and the Purchasing Card under this
Acceptable payment method           contract as permitted by current policies
                                    governing the Purchasing Card program.
                                  Key Benefits
Key benefits of the contract include:

   •   Diverse Supplier base representing all the necessary manufacturers.
   •   Varying discounts per manufacturer and per which manufacturers Suppliers can sell.
   •   Minimum discounts remain constant throughout the term of the contract, including any
       renewals.
   •   Easy to order and compare pricing in Team Georgia Marketplace.
   •   High level of customer service support, before and after the sale of goods/services.
   •   Project Management & System Integration.


          Contract Term, Renewals, Extensions

 Current Term End Date: 06/15/2025
 Renewal 1: 06/16/2025 to 06/15/2026

                     DOAS Contact Information

 Duane Tomlinson
 Contract Management Specialist
 Email: duane.tomlinson@doas.ga.gov
 Telephone: 404-850-4075

 For Team Georgia Marketplace question(s)

 Procurement Help Desk
 Telephone: (404) 657-6000
 Fax: (404) 657-8444
 Email: procurementhelp@doas.ga.gov
                            Ordering Instructions
Ordering Instructions for Atlanta Soundworks, Inc.:

  1. The cost structure for this contract is Percentage Discount off MSRP (i.e., manufacturer
     Catalog/Manufactured Suggested Retail Price, Private Label Catalog, Commercial Price Book, etc.) for
     Audiovisual Equipment Manufacturer/Brand for Equipment and Hourly Rate per Job Title for
     Professional Services. The discount includes all cost (i.e. profit, overhead, operating & administrative
     expenses, commissions, transaction charges, delivery charges, administrative fees, etc.)
  2. Each Suppliers’ discount price list is available under their Supplier profile in Team Georgia
     Marketplace together with Supplier contact information, eVerify, certificate of insurance, and
     executed contract.
  3. To obtain product and pricing information and receive a quote, please contact the Suppliers directly.
     Orders will be placed and processed outside of Team Georgia Marketplace due to the nature of this
     contract.
          a. NOTE: For Category 2 – Audiovisual Solutions, all pricing or charges related to travel and/or
             lodging must be itemized in a quote at the point of sale. In addition, if the Supplier is
             charging for travel and/or related expenses it must be aligned with the state’s current travel
             policy or as it may be amended from time to time. Suppliers can review the State’s travel
             policy at https://sao.georgia.gov/travel/state-travel-policy.
  4. Supplier’s quotes should list awarded Supplier’s assigned Statewide Contract number and must
     include a detailed breakdown of cost for equipment and/or services (model numbers, specific
     versions of equipment, misc. materials, etc.)
          a. It is best practice to seek quotes from multiple suppliers.
          b. All Audiovisual projects and integrations that include professional services provided by
             Supplier, should be formally managed by a full time, in‐house employee of the Supplier
             whose primary role is project management. All major components of the project should be
             detailed and outlined using a Comprehensive Scope of Work, either the Comprehensive Scope
             of Work Template provided or a Supplier specific Comprehensive Scope of Work. The
             Comprehensive Scope of Work should clearly state all necessary steps and requirements of
             the project and the process to fully achieve the Authorized User’s project goals. Each
             phase/milestone of the project should also clearly indicate the line-item price of each
             component included in each phase. Milestone payments are allowed for Audiovisual Solutions
             Projects but should be fully agreed upon by both Authorized User and Supplier before the
             project can commence. Authorized User and Supplier shall both sign off on the acceptance of
             the project for each milestone phase before any payment is made. Any change in key
             personnel of the project shall be communicated in writing to the Authorized User.
          c. In addition to clearly stating all necessary steps, requirements, phases, milestone payments
             outlined in the agreed upon Comprehensive Scope of Work. The Scope of Work should include
             written specifications that define the overall system quality expectations, a bill of materials or
             equipment listing.
  5. All integrated Audiovisual Solutions and related services should be purchased using a Purchase
     Order. Equipment should be purchased using either a Purchase Order or a Procurement Card (P-
     card). For more information regarding how to obtain or use a P-card, Contact the State Cards
     Program Manager at pcard@doas.ga.gov.
                     Audiovisual Equipment and
                          Related Services
Supplier Name:                         Atlanta Soundworks, Inc.
Supplier Contract Number:              99999-SPD-SPD0000210-0004

                  Category 2 - Supplier Extended Warranty Offerings
a) ASW has multiple channels for submitting support requests based upon client’s needs.
       1. Dedicated support phone number with a live English-Speaking person (8:00 A.M. to
          5:00 P.M. EST Monday – Friday)
       2. Support email address (support@aswav.com)
       3. Support ticketing portal (https://desk.zoho.com/portal/asw/)
               i. ASW’s ticketing portal provides automated contract Service Level Agreement
                  enforcement and provides client visibility on demand.
              ii. The ASW Client Support Manager is Nick Sheppard.
             iii. ASW to respond to all standard support ticket requests within 12 hours 8:00 A.M.
                  to 5:00 P.M. EST Monday – Friday
             iv. Premium support response time is within 4 business hours
       4. Calls, emails, and support tickets received after regular business hours will be
          responded to on the next business day. In the event of an emergency, ASW will follow
          the after-hours support under the terms of the state contract.
b) Upon notification of an issue with equipment provided under this contract, ASW will open a
   trouble ticket and schedule a technician to troubleshoot and initiate the RMA process with the
   manufacturer if necessary. During the 180-day workmanship warranty period and for
   equipment covered under an active service agreement that includes labor, ASW will remove
   and reinstall the equipment at no charge to the client. ASW may also provide loaner equipment
   based upon availability.
c) Your ASW client manager will handle vendor warranty claims on your behalf. The status and
   progress of the claim can be tracked in your ASW client portal. Based upon individual end-user
   preferences, email notifications of ticket updates will also be sent.
d) The ASW support portal is available at https://desk.zoho.com/portal/asw/. This system
   provides real-time updates of tickets as well as reporting on SLAs and MTTR.
e) ASW’s escalation path is short and simple. SLA violations are automatically escalated by our
   ticketing system. ASW clients are provided direct contact information for all contacts within the
   escalation chain. Client -> Service Technician -> Service Manager -> COO -> CEO
       1. ASW has documented processes for customer complaint escalation. If the account
          representative cannot fulfill or meet a customer request in a timely manner, this
          situation would then be escalated to the Service Manager. If a further escalation is
          needed, it would then go to the COO. Lastly, the CEO will get involved if escalation is
          warranted to satisfy the customers’ needs.
  ASW provides a 180-day warranty on workmanship for system integration work. ASW also
  offers extended warranties and service agreements for most equipment and installed systems.
  These service agreements include preventative maintenance such as firmware updates, filter
  cleanings, dust removal and system inspection to keep installed systems operational.
                        Contract NIGP Codes
        Wiring Devices: Adapters, Caps, Connectors, Extension Cords, Fluorescent and HP Starters,
28595   Outlets, Plates and Covers, Plugs, Receptacles, Safety Cord Lock, Switches, Terminals, etc.
        (Incl. Recycled Electrical Products, Supplies)
        Studio Production Equipment: Backdrop Mechanisms, Floods, Posing Stools, Reflectors, Spots,
65590
        Stands, Strobe Systems, etc. (See Class 285 for Lamps)

69031   Controls, Integrated System

83835   Communication Systems, Integrated, Including Telephone, Clock, Intercom, etc.

84014   Audio Equipment and Accessories, Television, Microphones, Mixers, and Amplifiers

84056   Teleconference Systems, Audio/Video, Including Video on Demand Systems

84059   Television, Interactive Digital LED/LCD HDTV, Integrated with PC

84074   Video Monitors, Demodulators, Signal Processors, etc.; Accessories and Parts

84076   Video Projectors, Accessories and Parts

88011   Audio Visual Equipment and Supplies, (Not Otherwise Classified)

91802   Audio and Visual (A/V) Consulting

92064   System Implementation and Engineering Services

92591   Video and Audio Design Engineering

93906   Audio-Visual Equipment Maintenance and Repair

        Sound Equipment, Including Microphones, Speakers, Recording Equipment, etc., Installation,
93977
        Maintenance and Repair

94086   Tower Maintenance and Repair

96246   Installation and Removal Services (Not Otherwise Classified)