Agenda Item
b. Approval of Identity Automation RapidIdentity Lifecycle Management Renewal and Expansion (Not to Exceed $401,435) ~ Updated 5.8.2026
Summary: Presented by: Dr. Kermit Belcher, Chief Information Officer, Division of Information and Instructional Technology
Request: It is requested that the DeKalb County Board of Education approve the renewal and continued implementation of the RapidIdentity Lifecycle Management solution with Identity Automation, including core subscription services and Phase 2 and Phase 3 expansion services, for an amount not to exceed $401,435.
Why: The purpose of this agenda item is to support the Division of Information and Instructional Technology (DIIT) in maintaining and expanding a secure, scalable identity and access management platform that supports districtwide operations. RapidIdentity serves as the district’s enterprise solution for identity lifecycle management, enabling automated provisioning, access control, and system integration across critical instructional and business systems.
The current identity provisioning process previously relied on custom, staff-developed scripts, creating risks related to continuity, scalability, and security. The implementation of RapidIdentity has established a centralized, automated approach to identity management. Renewal of the core platform ensures continuity of these services, while Phases 2 and 3 expand functionality to further enhance automation, strengthen cybersecurity, and improve system integrations.
Details: Identity Automation’s RapidIdentity Lifecycle Management solution provides an automated, centralized approach to managing user identities throughout their lifecycle. The renewal maintains existing identity management services, while Phase 2 and Phase 3 introduce additional integrations, workflow automation, and enhanced authentication capabilities aligned with district operational and instructional needs.
The proposed renewal and expansion scope have been reviewed and validated through Statements of Work, supporting quotes, and stakeholder communications. All services, hours, and deliverables are aligned with documented expectations and support continued modernization of identity and access management across the district.
Key Services Provided:
Core Renewal - Identity Lifecycle Management Platform $227,225
The core renewal maintains districtwide identity lifecycle management through automated account provisioning and role-based access, with continued integration across systems such as MUNIS, Active Directory, Google, and Microsoft 365, while providing secure authentication, vendor support, and ongoing platform maintenance.
Phase 2 - Platform Expansion $58,000
Phase 2 expands RapidIdentity by establishing MUNIS as the authoritative source for staff data, integrating Incident IQ for workflow automation, and implementing nine (9) automated lifecycle workflows for onboarding, role changes, and offboarding. It also introduces a provisioning pipeline connecting Frontline, RapidIdentity, and Canvas, while enhancing automated provisioning and deprovisioning across district systems to reduce manual effort and improve accuracy.
Phase 3 - Authentication & Student Domain Enablement $116,210
Phase 3 enhances student identity services by implementing advanced authentication capabilities, including passwordless pictograph authentication, while enabling student domain provisioning across Active Directory, Google, and Microsoft 365. This phase also establishes Microsoft 365 federation with RapidIdentity to streamline access and authentication, ensuring alignment with district security standards and age-appropriate access controls.
Financial impact: General 100.1000.553200.00011.7600.9990.0308.070.0000
Contact: Dr. Kermit Belcher, Chief Information Officer, Division of Information and Instructional Technology, 678.676.1274
Effective: Upon Board Approval
Status: Pending Approval by the Office of Legal Affairs
Renewal Quote
Quote Number: Q-32501
Identity Automation LP Date Generated: 1/13/2026
7102 N. Sam Houston Pkwy. W. Ste 100 Expiration Date: 7/11/2025
Houston, TX, 77064
Prepared For:
DeKalb County School District
1701 Mountain Industrial Blvd.
Stone Mountain, GA 30083
Kermit Belcher
kermit_belcher@dekalbschoolsga.org
Annual Subscription Cost
Item Description Term Quantity Unit Price Total
RID-C-WORK12 2025 Workflow K-12 Education 6/9/2026 - 6,500 $5.83 $37,895.00
Qualified User - Annual Subscription 6/8/2027
RID-C-LIFE12 2025 Lifecycle K-12 Education 6/9/2026 - 6,500 $26.82 $174,330.00
Qualified User - Annual Subscription 6/8/2027
SUP-S-ADVNCP 2025 RI Advanced+ Support - Annual 6/9/2026 - 1 $15,000.00 $15,000.00
Subscription 6/8/2027
Annual Subscription Cost TOTAL: $227,225.00
Grand Total: $227,225.00
*Sales Tax not included. Will be added at time of invoicing, if applicable.*
*
Service Units are billed up front and expire after a year
.*
To execute on this quote please provide a purchase order. Purchase orders can be sent to
orders@identityautomation.com.
RapidIdentity Support Plans
At Identity Automation, we’re dedicated to providing exceptional support that empowers your organization to
thrive. With every subscription or license, you gain access to reliable, expert assistance for all RapidIdentity
Cloud configurations and the ability to submit feature requests to shape the future of the platform. Our support
plans are crafted to meet your needs, ensuring your team stays productive and your operations uninterrupted.
Each plan includes a guaranteed 15-minute response time during standard support hours, so you’re never left
waiting. Emergency support is available 24X7, delivering peace of mind even during after-hours emergencies.
With Identity Automation, your team is always backed by responsive, proactive support to keep you moving
forward.
Feature Advanced Advanced + Pro Pro + Enterprise
Help Center
6 am-6 pm Central U.S.
Time Email, Web, Phone Support
24 X 7 Critical Case Support
Service Units (expire annually) 10 30 50 50
Tier 2 SLAs
Technical Account Manager
Dedicated Slack Channel
Managed Support Plan Details and Pricing are available exclusively for State and Large District Customers. This
comprehensive plan provides a Dedicated Technical Support Lead, proactive monitoring of production-critical
RapidIdentity processes, and complete management of your RapidIdentity environment.
Designed to ensure seamless performance and peace of mind, our Managed Support Plan offers unmatched
support and oversight tailored to your organization’s scale and needs.
Any unique challenges the district faced were accommodated by
the professional services team at Identity Automation. Regardless
of the engineer working on your implementation, the insight and
quality of support exceeded expectations.
Matt Roper, Supervisor of Network and Security Services,
Cherokee County School District.
Every RapidIdentity implementation includes robust support, packed with features and resources designed to
ensure your success:
Help Center
Your central hub for all things support—easily access FAQs, product guides, training videos, and log cases. Here,
you can view and update cases, engage with the support customer community, submit feature requests, review
product errata, and more.
Commitment to Excellence
We hold ourselves to the highest standards in SaaS delivery. Our DevOps and Security teams are top-tier experts
dedicated to safeguarding your data and ensuring seamless operations. Our practices include:
• Change Management
• Alerting, Monitoring, and Logging
• Data Security
• System Patching
• Continuous Improvement
We take pride in our commitment to excellence. For detailed insight into our security and operational controls,
request a copy of our latest SOC-2 report—a comprehensive third-party audited document validating our rigorous
service standards.
Please review our Master Subscription Agreement Terms and Conditions for further details on our contractual
commitments to security and uptime.
Tier 2 SLAs
Response times are prioritized to ensure swift and effective support once a ticket is escalated from Tier 1 to
Tier 2. Our maximum response times, based on ticket priority, are as follows:
Professional + Enterprise
Critical 2 hours 1 hour
Major 2 BDs 8 hours
Minor 4 BDs 2 BDs
Technical Account Manager
Supporting complex Enterprise implementations demands continuity. That’s why we offer a dedicated Technical
Account Manager with our Enterprise plan—to ensure your team always has a knowledgeable partner who under-
stands your unique environment and needs.
Dedicated Slack Channel
Stay connected with your Technical Account Manager through a dedicated Slack channel for Enterprise customers.
While standard support cases follow our usual processes, this channel enables quick check-ins, questions, and
direct communication, bringing support closer to your daily operations.
Service Units
As your organization evolves, so does your RapidIdentity environment. With our Professional and Enterprise plans,
you’ll have direct access to our world-class Professional Services team to keep your implementation current and
optimized.
Common Use Cases for Service Units
Use Case Description
Custom Custom action sets can be used for a variety of automated workflows that allow you
Action Sets to get the most out of your digital identity platform. Common use cases include:
• Filtering a subset of accounts and exporting them to a .csv file or other target,
such as a customer-owned FTP server, to easily merge data for business
analytics or other work.
• Syncing groups to Active Directory, Google Workspace, Microsoft 365, or other
systems.
Advanced Enhance the standard account provisioning use case with advanced sponsorship
Sponsorship policies that allow you to customize policies to conform to your organization’s unique
workflows, such as originating accounts outside the student information system (SIS)
or human resources management system (HRMS).
One-On-One Especially useful for developers, one-on-one training helps administrative power users
Connect Training use our low code environment to create custom action sets that make RapidIdentity
the industry’s most flexible digital identity platform.
Advanced training for portal configuration, account maintenance, roles, and configu-
ration policies.
Review Conduct a detailed review of your authentication policies with a cybersecurity expert
Authentication to ensure that your policies are optimized for the experience of your users and the
Policies need to protect your organization from account takeovers.
FOR MORE INFORMATION CONTACT
support@identityautomation.com
1-833-41A-HELP
www.identityautomation.com/support