Agenda Item
b. Approval of Annual Mitel Maintenance Services, Equipment, and Software Licensing from Layer3/MGT (Not to exceed $251,926.10)
Summary: Presented by: Dr. Kermit Belcher, Chief Information Officer, Division of Information & Instructional Technology
Request: It is requested that the Board of Education approve annual maintenance services, equipment, and software licensing from Layer3/MGT in an amount not to exceed $251,926.10.
Why: The purpose of the Annual Mitel maintenance renewal is to provide coverage for the DCSD Mitel Phone System and associated components and licenses. The DCSD Mitel phone system acts as the backbone for internal and external communication and is a critical part of security for the School District.
Details: This agenda item is requesting to purchase the annual maintenance services.
Mitel System Annual Maintenance Includes:
● Maintenance of all DCSD Mitel site-based Phone Controllers (194) and licenses
● Maintenance of 4 Telecom Infrastructure Switches
● Priority Maintenance and 24/7 Monitoring (with escalation to Mitel when needed) on 15 Distributed Voice Services Servers
● Installation of ongoing security updates
Financial impact: $251,926.10 General Funds 100.2800.543200.00011.7600.9990.0308.070.0000
Contact: Dr. Kermit Belcher, Chief Information Officer Division of Information & Instructional Technology, 678.676.1274
Effective: November 2025
Status: Approved by the Office of Legal Affairs
Quotation
1450 Oakbrook Drive, Suite 900 Quotation Number: AC-250604-01
Norcross, Georgia 30093 Presented to: Page: 1 of 1
Phone: (770) 225-5300 DeKalb County School District
Fax: (770) 225-5298 2652 Lawrenceville Highway Date: 7/29/2025
Decatur, GA 30033 Quote Valid for N/A
ATTN: Dr. Kermit Belcher FOB: Atlanta, Georgia
Phone: Sourcewell Contract # 120122-MBS Reference: Our Conversation
Fax: Submitted by: Alex Chitty
E-mail: kermit_belcher@dekalbschoolsga.org achitty@mgt.us
2025-2026 DCSD Mitel VoIP System Renewal - 1 Year
Item Quantity Part Number Description Start Date End Date Unit List Price Your Prorated Unit Cost Your Extended Cost
Custom Support Services MGT - Network Support
1 4 ICX7750-SVL-RNDP-5 M MGT Branded ESSENTIAL NBD PARTS ONLY SUPPORT RENEWAL, ICX7750 48F, 48C, & 26Q 11/10/25 11/11/26 $1,508.38 $1,508.38 $6,033.52
MGT Element Management and Monitoring for Servers for VoIP System. Includes services on 3
virtual Windows servers, 18 Linux servers, 1 redundant Contact Center server which is also used to
2 12 L3-MANAGEDSERVICES sync user emplyee ID's to Contact Center. 11/10/25 11/11/26 $4,005.92 $4,005.92 $48,070.98
MGT Partner Branded Support for Contact Center, 1-Yr. 1 year service agreement providing Partner
Support for the IPBX and Enterprise Support for the ECC. 24x7 technical support. Replacement parts
are typically shipped next business day once a hardware defect is found. Includes support on all
DCSD owned Mitel licensing, 194 Mitel switches, 15 Distributed Voice Services Servers, SIPerator,
3 1 SHO-94111 W SIP licenses. No phone RMA included. 11/10/25 11/11/26 $247,277.00 $197,821.60 $197,821.60
Network Support Sub-Total: $251,926.10
**As defined in RFP 17-21, Onsite support will incur an additional cost. If DCSD requires a Layer 3 Communications employee to deliver onsite support for the Mitel VoIP system, the following fee structure will be followed:
Business Hours Labor (9am - 5pm), per hour $185
Overtime Labor (5pm - 7pm), per hour $277.50
Nights/Holidays Labor, per hour $370