Region 14 Education Service Center
Contract # 01-170
for
Advanced Technology Solutions Aggregator
with
TD SYNNEX Corporation
Effective: December 14, 2023
The following documents comprise the executed contract between the
Region 14 Education Service Center, and TD SYNNEX effective December
14, 2023:
I. Vendor Award Letter
II. Master Agreement-General T&Cs and executed signature form
III. Supplier’s Response to the RFP, incorporated
DocuSign Envelope ID: F0D8D989-479D-424C-AAF5-4D879B30C0C4
Region XIV Education Service Center
1850 Highway 351
Abilene, TX 79601-4750
325-675-8600
FAX 325-675-8659
Thursday, December 14th, 2023
TD SYNNEX Corporation
ATTN: Edward W. Somers
39 Pellham Ridge Drive
Greenville, SC 29615
Dear Edward:
Region XIV Education Service Center is happy to announce that TD SYNNEX
Corporation has been awarded an annual contract for Advanced Technology
Solutions Aggregator based on the proposal submitted to Region XIV ESC.
The contract is effective immediately and will expire on December 31st, 2026. The
contract can then be renewed annually for an additional two years, if mutually
agreed on by Region XIV ESC and TD SYNNEX Corporation
We look forward to a long and successful partnership underneath this contract.
If you have any questions or concerns, feel free to contact me at 325-675-8600.
Sincerely,
Shane Fields
Region XIV, Executive Director
NOTICE TO RESPONDENT:
Submittal Deadline:
Thursday, November 16th, 2023, 2:00pm CT
Questions regarding this solicitation must be submitted to questions@ncpa.us no later than
Thursday November 2nd, 2023. All questions and answers will be posted to
https://info.omniapartners.com/solicitations.
It is the intention of Region 14 Education Service Center (herein “Region 14 ESC”) to establish
a Master Agreement for Advanced Technology Solutions Aggregator for use by Region 14 ESC
and other public agencies supported under this contract. This Request for Proposal is issued on
behalf of the National Cooperative Purchasing Alliance through a public agency clause, which
provides that any county, city, special district, local government, school district, private K-12
school, higher education institution, state, other government agency, healthcare organization or
nonprofit organization may purchase Products and Services through this contract. Respondents
will be required to execute the NCPA Administration Agreement upon award.
This contract will allow agencies to purchase on an “as needed” basis from a competitively
awarded contract. Respondents are requested to submit their total line of available products and
services. While this solicitation specifically covers Advanced Technology Solutions Aggregator,
respondents are encouraged to submit an offering on any or and all products and services
available that they currently perform in their normal course of business.
Responses shall be received electronically no later than the submittal deadline via our online
Bonfire portal at ncpa.bonfirehub.com
Immediately following the deadline, all responses will be publicly opened and the respondents
recorded. Any response received later than the specified deadline will be disqualified.
Responses will remain sealed by our online Bonfire portal until the bid opening time specified.
Responses received outside our online Bonfire portal will not be accepted. Sealed responses
may be submitted on any or all items, unless stated otherwise.
Proposal may be rejected for failure to comply with the requirements set forth in this invitation.
INTRODUCTION/SCOPE
Region 14 ESC on behalf of itself and all states, local governments, school districts, and higher
education institutions in the United States of America, and other government agencies and non-
profit organizations (herein “Public Agency” or collectively “Public Agencies”) is soliciting
proposals from qualified vendors to enter into a Master Agreement for a complete line of
Advanced Technology Solutions Aggregator.
Region 14 ESC, as the lead public agency, has partnered with NCPA to make the resultant
contract available to all participating agencies in the United States. NCPA provides marketing
and administrative support for the awarded vendor that promotes the successful vendor’s
products and services to Public Agencies nationwide. The Vendor will execute the NCPA
Administration Agreement (Tab 2) upon award. Vendor should thoroughly review all documents
and note any exceptions to NCPA terms and conditions in their proposal.
Awarded vendor(s) shall perform covered product or services under the terms of this
agreement. Respondents shall provide pricing based on a discount from their standard pricing
schedules for products and/or services offered. Electronic Catalog and/or price lists must
accompany the proposal. Multiple percentage discount structure is also acceptable. Please
specify where different percentage discounts apply. Additional pricing and/or discounts may be
included.
Each product or service proposed is to be priced separately with all ineligible items identified.
Services may be awarded to multiple vendors. Respondents may elect to limit their proposals to
a single product or service within any category, or multiple products or services within any and
all categories.
The National Cooperative Purchasing Alliance (herein “NCPA”) assists public agencies to
increase their efficiency and reduce their costs when procuring goods and services. This is
accomplished by awarding competitively solicited contracts that are leveraged nationally by
combining the volumes and purchasing power of entities nationwide. Our contracts are available
for use by any entity that complies with procurement laws and regulations.
It is the intention of Region 14 ESC and NCPA to achieve the following objectives through this
RFP.
Provide a comprehensive competitively solicited Master Agreement offering Products
and Services to Public Agencies;
Achieve cost savings of Vendors and Public Agencies through a single competitive
solicitation process that eliminates the need for multiple proposals;
Combine the purchasing power of Public Agencies to achieve cost effective pricing;
Reduce the administrative and overhead costs of Vendors and Public Agencies through
state of the art purchasing procedures.
INSTRUCTIONS TO RESPONDENTS
Submission of Response
Only responses received via our online Bonfire portal will be accepted. Faxed or mailed
responses will not be accepted.
Responses may be submitted on any or all items, unless stated otherwise. Region 14
ESC reserves the right to reject or accept any response.
Deviations to the terms, conditions and/or specifications shall be conspicuously noted in
writing by the respondent and shall be included with the response.
Withdrawal of response will not be allowed for a period of 120 days following the
opening. Pricing will remain firm for 120 days from submittal.
Public Bid Opening
The public bid opening will be held via Zoom meeting. Interested parties who wish to attend the
bid opening should email contracts@ncpa.us by 4:00 pm the day before the bid opening date to
receive an invitation.
Required Proposal Format
Responses shall be provided electronically via our online Bonfire portal. Tabs should be used to
separate the proposal into sections, as identified below. Respondents failing to organize in the
manner listed may be considered non-responsive and may not be evaluated. It’s recommended
that all tabs, with the exception of Tab 7 (Pricing), be submitted in Portable Document Format
(PDF). Please note pricing can be submitted separately in a alternate format (e.g. xlsx, xls, csv).
Tabs
Tab 1 – Master Agreement / Signature Form
Tab 2 – NCPA Administration Agreement
Tab 3 – Vendor Questionnaire
Tab 4 – Vendor Profile
Tab 5 – Products and Services / Scope
Tab 6 – References
Tab 7 – Pricing
Tab 8 – Value Added Products and Services
Tab 9 – Required Documents
TAB 1
MASTER AGREEMENT - GENERAL TERMS AND CONDITIONS
Customer Support
The vendor shall provide timely and accurate technical advice and sales support. The vendor
shall respond to such requests within one (1) working day after receipt of the request.
Disclosures
Respondent affirms that he/she has not given, offered to give, nor intends to give at any time
hereafter any economic opportunity, future employment, gift, loan, gratuity, special discount,
trip, favor or service to a public servant in connection with this contract.
The respondent affirms that, to the best of his/her knowledge, the offer has been arrived at
independently, and is submitted without collusion with anyone to obtain information or gain any
favoritism that would in any way limit competition or give an unfair advantage over other
vendors in the award of this contract.
Renewal of Contract
Unless otherwise stated, all contracts are for a period of three (3) years with an option to renew
for up to two (2) additional one-year terms or any combination of time equally not more than 2
years if agreed to by Region 14 ESC and the vendor.
Funding Out Clause
Any/all contracts exceeding one (1) year shall include a standard “funding out” clause. A
contract for the acquisition, including lease, of real or personal property is a commitment of the
entity’s current revenue only, provided the contract contains either or both of the following
provisions:
Retains to the entity the continuing right to terminate the contract at the expiration of each
budget period during the term of the contract and is conditioned on a best efforts attempt by the
entity to obtain appropriate funds for payment of the contract.
Shipments (if applicable)
The awarded vendor shall ship ordered products within seven (7) working days for goods
available and within four (4) to six (6) weeks for specialty items after the receipt of the order
unless modified. If a product cannot be shipped within that time, the awarded vendor shall notify
the entity placing the order as to why the product has not shipped and shall provide an
estimated shipping date. At this point the participating entity may cancel the order if estimated
shipping time is not acceptable.
Tax Exempt Status
Since this is a national contract, knowing the tax laws in each state is the sole responsibility of
the vendor.
Payments
The entity using the contract will make payments directly to the awarded vendor or their
affiliates (distributors/business partners/resellers) as long as written request and approval by
NCPA is provided to the awarded vendor.
Adding Authorized Distributors/Dealers
Awarded vendors may submit a list of distributors/partners/resellers to sell under their contract
throughout the life of the contract. Vendor must receive written approval from NCPA before such
distributors/partners/resellers considered authorized.
Purchase orders and payment can only be made to awarded vendor or distributors/ business
partners/resellers previously approved by NCPA.
Pricing provided to members by added distributors or dealers must also be less than or equal to
the pricing offered by the awarded contract holder.
All distributors/partners/resellers are required to abide by the Terms and Conditions of the
vendor's agreement with NCPA.
Pricing
All pricing submitted shall include the administrative fee to be remitted to NCPA by the awarded
vendor. It is the awarded vendor’s responsibility to keep all pricing up to date and on file with
NCPA.
All deliveries shall be freight prepaid, F.O.B. destination and shall be included in all pricing
offered unless otherwise clearly stated in writing
Warranty
Proposal should address the following warranty information:
Applicable warranty and/or guarantees of equipment and installations including any
conditions and response time for repair and/or replacement of any components during
the warranty period.
Availability of replacement parts
Life expectancy of equipment under normal use
Detailed information as to proposed return policy on all equipment
Products: Vendor shall provide equipment, materials and products that are new unless
otherwise specified, of good quality and free of defects
Construction: Vendor shall perform services in a good and workmanlike manner and in
accordance with industry standards for the service provided.
Safety
Vendors performing services shall comply with occupational safety and health rules and
regulations. Also all vendors and subcontractors shall be held responsible for the safety of their
employees and any conditions that may cause injury or damage to persons or property.
Permits
Since this is a national contract, knowing the permit laws in each state is the sole responsibility
of the vendor.
Indemnity
The awarded vendor shall protect, indemnify, and hold harmless Region 14 ESC and its
participants, administrators, employees and agents against all claims, damages, losses and
expenses arising out of or resulting from the actions of the vendor, vendor employees or vendor
subcontractors in the preparation of the solicitation and the later execution of the contract.
Franchise Tax
The respondent hereby certifies that he/she is not currently delinquent in the payment of any
franchise taxes.
Supplemental Agreements
The entity participating in this contract and awarded vendor may enter into a separate
supplemental agreement to further define the level of service requirements over and above the
minimum defined in this contract i.e. invoice requirements, ordering requirements, specialized
delivery, etc. Any supplemental agreement developed as a result of this contract is exclusively
between the participating entity and awarded vendor.
Additional Agreements
If an awarded vendor requires additional agreements, i.e., master service agreement, end user
licensing agreement, etc. a copy of the proposed agreement must be included with the
proposal. Any additional agreements provided by the vendor are complementary to the terms
and conditions stated herein or for the use of participating entities and shall not replace the
entirety of the Master Agreement.
Certificates of Insurance
Certificates of insurance shall be delivered to the Public Agency prior to commencement of
work. The insurance company shall be licensed in the applicable state in which work is being
conducted. The awarded vendor shall give the participating entity a minimum of ten (10) days
notice prior to any modifications or cancellation of policies. The awarded vendor shall require all
subcontractors performing any work to maintain coverage as specified.
Legal Obligations
It is the Respondent’s responsibility to be aware of and comply with all local, state, and federal
laws governing the sale of products/services identified in this RFP and any awarded contract
and shall comply with all while fulfilling the RFP. Applicable laws and regulation must be
followed even if not specifically identified herein.
Protest
A protest of an award or proposed award must be filed in writing within ten (10) days from the
date of the official award notification and must be received by 5:00 pm CST. Protests shall be
filed with Region 14 ESC and shall include the following:
Name, address and telephone number of protester
Original signature of protester or its representative
Identification of the solicitation by RFP number
Detailed statement of legal and factual grounds including copies of relevant documents
and the form of relief requested
Any protest review and action shall be considered final with no further formalities being
considered.
Force Majeure
If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part to
carry out its obligations under this Agreement then such party shall give notice and full
particulars of Force Majeure in writing to the other party within a reasonable time after
occurrence of the event or cause relied upon, and the obligation of the party giving such notice,
so far as it is affected by such Force Majeure, shall be suspended during the continuance of the
inability then claimed, except as hereinafter provided, but for no longer period, and such party
shall endeavor to remove or overcome such inability with all reasonable dispatch.
The term Force Majeure as employed herein, shall mean acts of God, strikes, lockouts, or other
industrial disturbances, act of public enemy, orders and regulation of any kind of government of
the United States or any civil or military authority; insurrections; riots; epidemics; pandemic;
landslides; lighting; earthquake; fires; hurricanes; storms; floods; washouts; droughts; arrests;
restraint of government and people; civil disturbances; explosions, breakage or accidents to
machinery, pipelines or canals, or other causes not reasonably within the control of the party
claiming such inability. It is understood and agreed that the settlement of strikes and lockouts
shall be entirely within the discretion of the party having the difficulty, and that the above
requirement that any Force Majeure shall be remedied with all reasonable dispatch shall not
require the settlement of strikes and lockouts by acceding to the demands of the opposing party
or parties when such settlement is unfavorable in the judgment of the party having the difficulty
Prevailing Wage
It shall be the responsibility of the Vendor to comply, when applicable, with the prevailing wage
legislation in effect in the jurisdiction of the purchaser. It shall further be the responsibility of the
Vendor to monitor the prevailing wage rates as established by the appropriate department of
labor for any increase in rates during the term of this contract and adjust wage rates
accordingly.
Termination
Either party may cancel this contract in whole or in part by providing written notice. The
cancellation will take effect 30 business days after the other party receives the notice of
cancellation. After the 30th business day all work will cease following completion of final
purchase order.
Open Records Policy
Because Region 14 ESC is a governmental entity responses submitted are subject to release
as public information after contracts are executed. If a vendor believes that its response, or
parts of its response, may be exempted from disclosure, the vendor must specify page-by-page
and line-by-line the parts of the response, which it believes, are exempt. In addition, the
respondent must specify which exception(s) are applicable and provide detailed reasons to
substantiate the exception(s).
The determination of whether information is confidential and not subject to disclosure is the duty
of the Office of Attorney General (OAG). Region 14 ESC must provide the OAG sufficient
information to render an opinion and therefore, vague and general claims to confidentiality by
the respondent are not acceptable. Region 14 ESC must comply with the opinions of the OAG.
Region14 ESC assumes no responsibility for asserting legal arguments on behalf of any vendor.
Respondent are advised to consult with their legal counsel concerning disclosure issues
resulting from this procurement process and to take precautions to safeguard trade secrets and
other proprietary information.
PROCESS
Region 14 ESC will evaluate proposals in accordance with, and subject to, the relevant statutes,
ordinances, rules, and regulations that govern its procurement practices. NCPA will assist
Region 14 ESC in evaluating proposals. Award(s) will be made to the prospective vendor whose
response is determined to be the most advantageous to Region 14 ESC, NCPA, and its
participating agencies. To qualify for evaluation, response must have been submitted on time,
and satisfy all mandatory requirements identified in this document.
Contract Administration
The contract will be administered by Region 14 ESC. The National Program will be administered
by NCPA on behalf of Region 14 ESC.
Contract Term
The contract term will be for three (3) year starting from the date of the award. The contract may
be renewed for up to two (2) additional one-year terms or any combination of time equally not
more than 2 years.
It should be noted that maintenance/service agreements may be issued for up to (5) years under
this contract even if the contract only lasts for the initial term of the contract. NCPA will monitor
any maintenance agreements for the term of the agreement provided they are signed prior to the
termination or expiration of this contract.
Contract Waiver
Any waiver of any provision of this contract shall be in writing and shall be signed by the duly
authorized agent of Region 14 ESC. The waiver by either party of any term or condition of this
contract shall not be deemed to constitute waiver thereof nor a waiver of any further or
additional right that such party may hold under this contract.
Price Increases
Should it become necessary, price increase requests may be submitted at any point during the
term of the contract by written amendment. Included with the request must be documentation
and/or formal cost justification for these changes. Requests will be formally reviewed, and if
justified, the amendment will be approved.
Products and Services Additions
New Products and/or Services may be added to the resulting contract at any time during the
term by written amendment, to the extent that those products and/or services are within the
scope of this RFP.
Competitive Range
It may be necessary for Region 14 ESC to establish a competitive range. Responses not in the
competitive range are unacceptable and do not receive further award consideration.
Deviations and Exceptions
Deviations or exceptions stipulated in response may result in disqualification. It is the intent of
Region 14 ESC to award a vendor’s complete line of products and/or services, when possible.
Estimated Quantities
While no minimum volume is guaranteed, the estimated (but not limited to) annual volume for
Products and Services purchased under the proposed Master Agreement is 250 million dollars
annually. This estimate is based on the anticipated volume of Region 14 ESC and current sales
within the NCPA program.
Evaluation
Region 14 ESC will review and evaluate all responses in accordance with, and subject to, the
relevant statutes, ordinances, rules and regulations that govern its procurement practices.
NCPA will assist the lead agency in evaluating proposals. Recommendations for contract
awards will be based on multiple factors, each factor being assigned a point value based on its
importance.
Formation of Contract
A response to this solicitation is an offer to contract with Region 14 ESC based upon the terms,
conditions, scope of work, and specifications contained in this request. A solicitation does not
become a contract until it is accepted by Region 14 ESC. The prospective vendor must submit a
signed Signature Form with the response thus, eliminating the need for a formal signing
process. Contract award letter issued by Region 14 ESC is the counter-signature document
establishing acceptance of the contract.
NCPA Administrative Agreement
The vendor will be required to enter and execute the National Cooperative Purchasing Alliance
Administration Agreement with NCPA upon award with Region 14 ESC. The agreement
establishes the requirements of the vendor with respect to a nationwide contract effort.
Clarifications/Discussions
Region 14 ESC may request additional information or clarification from any of the respondents
after review of the proposals received for the sole purpose of elimination minor irregularities,
informalities, or apparent clerical mistakes in the proposal. Clarification does not give
respondent an opportunity to revise or modify its proposal, except to the extent that correction of
apparent clerical mistakes results in a revision. After the initial receipt of proposals, Region 14
ESC reserves the right to conduct discussions with those respondent’s whose proposals are
determined to be reasonably susceptible of being selected for award. Discussions occur when
oral or written communications between Region 14 ESC and respondent’s are conducted for the
purpose clarifications involving information essential for determining the acceptability of a
proposal or that provides respondent an opportunity to revise or modify its proposal. Region 14
ESC will not assist respondent bring its proposal up to the level of other proposals through
discussions. Region 14 ESC will not indicate to respondent a cost or price that it must meet to
neither obtain further consideration nor will it provide any information about other respondents’
proposals or prices.
Multiple Awards
Multiple Contracts may be awarded as a result of the solicitation. Multiple Awards will ensure
that any ensuing contracts fulfill current and future requirements of the diverse and large
number of participating public agencies.
Past Performance
Past performance is relevant information regarding a vendor’s actions under previously awarded
contracts; including the administrative aspects of performance; the vendor’s history of
reasonable and cooperative behavior and commitment to customer satisfaction; and generally,
the vendor’s businesslike concern for the interests of the customer.
EVALUATION CRITERIA
Pricing (40 points)
Electronic Price Lists
Products, Services, Warranties, etc. price list
Prices listed will be used to establish both the extent of a vendor’s product lines,
services, warranties, etc. available from a particular bidder and the pricing per item.
Ability to Provide and Perform the Required Services for the Contract (25 points)
Product Delivery within participating entities specified parameters
Number of line items delivered complete within the normal delivery time as a percentage
of line items ordered.
Vendor’s ability to perform towards above requirements and desired specifications.
Past Cooperative Program Performance. Quantity of line items available that are
commonly purchased by the entity.
Quantity of line items available that are commonly purchased by the entity.
Quality of line items available compared to normal participating entity standards.
References and Experience (20 points)
A minimum of ten (10) customer references for product and/or services of similar scope
dating within past 3 years
Respondent Reputation in marketplace
Past Experience working with public sector.
Exhibited understanding of cooperative purchasing
Value Added Products/Services Description, (8 points)
Additional Products/Services related to the scope of RFP
Marketing and Training
Programs and practices that may be advantageous to Public Agencies
Customer Service
Technology for Supporting the Program (7 points)
Electronic on-line catalog, order entry use by and suitability for the entity’s needs
Quality of vendor’s on-line resources for NCPA members.
Specifications and features offered by respondent’s products and/or services
SIGNATURE FORM
The undersigned hereby proposes and agrees to furnish goods and/or services in strict
compliance with the terms, specifications and conditions at the prices proposed within response
unless noted in writing. The undersigned further certifies that he/she is an officer of the company
and has authority to negotiate and bind the company named below and has not prepared this bid
in collusion with any other Respondent and that the contents of this proposal as to prices, terms
or conditions of said bid have not been communicated by the undersigned nor by any employee
or agent to any person engaged in this type of business prior to the official opening of this
proposal.
Prices are guaranteed: 120 days
TD SYNNEX Corporation
____________________________________________________________________________
Company Name
39 Pelham Ridge Drive
____________________________________________________________________________
Address
Greenville SC 29615
____________________________________________________________________________
City State Zip
864-349-4390
___________________________________ 510-360-6609
___________________________________
Telephone Number Fax Number
ed.somers@tdsynnex.com
____________________________________________________________________________
Email Address
Edward W. Somers
___________________________________ Vice President, Public Sector
___________________________________
Printed Name Position
____________________________________________________________________________
Authorized Signature
TAB 3
VENDOR QUESTIONAIRE
Please provide responses to the following questions that address your company’s operations,
organization, structure, and processes for providing products and services.
Locations Covered
Bidder must indicate any and all locations where products and services can be offered.
All 50 States & District of Columbia
(Selecting this box is equal to checking all boxes below)
Alabama Illinois Montana Rhode Island
Alaska Indiana Nebraska South Carolina
Arizona Iowa Nevada South Dakota
Arkansas Kansas New Hampshire Tennessee
California Massachusetts New Jersey Texas
Colorado Michigan New Mexico Utah
Connecticut Minnesota New York Vermont
Delaware Mississippi North Carolina Virginia
D.C. Missouri North Dakota Washington
Florida Kentucky Ohio West Virginia
Georgia Louisiana Oklahoma Wisconsin
Hawaii Maine Oregon Wyoming
Idaho Maryland Pennsylvania
All U.S. Territories and Outlying Areas
(Selecting this box is equal to checking all boxes below)
American Samoa Northern Marina Island
Federated States of Micrones Puerto Rico
Guam U.S. Virgin Islands
Midway Islands
All Canada Provinces and Territories
(Selecting this box is equal to checking all boxes below)
Alberta Prince Edward Island
British Columbia Quebec
Manitoba Saskatchewan
New Brunswick Northwest Territories
Newfoundland and Labrador Nunavut
Nova Scotia Yukon
Ontario
If awarded a Master Agreement, will your company extend the terms offered in your Proposal to
public agencies in Canada? If no or maybe, please explain.
Yes Maybe No TD SYNNEX Canda is a seperate entity from TD SYNNEX.
If awarded a Master Agreement, will your company extend the terms offered in your Proposal to
private sector customers?
Yes Maybe No
Minority and Women Business Enterprise (MWBE) and (HUB) Participation
It is the policy of some entities participating in NCPA to involve minority and women business
enterprises (MWBE) and historically underutilized businesses (HUB) in the purchase of goods
and services. Respondents shall indicate below whether or not they are an M/WBE or HUB
certified.
Minority/Women Business Enterprise Historically Underutilized Business
Respondent Certifies that this firm Respondent Certifies that this firm is a
a Minority / Women Business Enterprise Historically Underutilized Business
Small Business, MWBE and HUB Growth
If Proposer is a Large, National or Multinational Organization/Corporation, what programs are in
place that partners or supports the growth of small and MWEB and HUB business? If yes,
please describe.
N/A, we are a recognized small, MWEB or HUB organization
No, we do not have any programs in place.
Yes, we have programs in place.
Residency
Greenville
Responding Company’s principal place of business is in the city of ______________________,
State of _________________.
South Carolina
Felony Conviction Notice
Please Check Applicable Box (If the 3rd box is checked, a detailed explanation of the names and
convictions must be attached):
A publicly held corporation; therefore, this reporting requirement is not applicable.
Is not owned or operated by anyone who has been convicted of a felony.
Is owned or operated by the following individual(s) who has/have been convicted of a felony
Distribution Channel
Which best describes your company’s position in the distribution channel:
Manufacturer Direct Certified education/government reseller
Authorized Distributor Manufacturer marketing through reseller
Value-added reseller Other: ______________________________________
Processing Contact Information
Contact Person Destiny Lark
__________________________________________________________
Title Manager
__________________________________________________________
Company TD SYNNEX
__________________________________________________________
Address 39 Pelham Ridge Dr.
__________________________________________________________
City/State/Zip Greenville, SC 29615
__________________________________________________________
Phone 864-349-4713
__________________________________________________________
Email destiny.lark@tdsynnex.com
__________________________________________________________
Pricing Information
In addition to the current typical unit pricing furnished herein, the Vendor agrees to offer all
future product introductions at prices that are proportionate to Contract Pricing. If answer is no,
attach a statement detailing how pricing for NCPA participants would be calculated for future
product introductions.
Yes No
Pricing submitted includes the required NCPA administrative fee. The NCPA fee is calculated
based on the invoice price to the customer.
Yes No
Cooperatives
List any other cooperative or state contracts currently held or in the process of securing.
Cooperative/State Agency Discount Expires Annual Sales
Offered Volume
National Cooperative Purchasing Alliance (NCPA) 01-97 0% to 4%* July 31, 2024 FY2022 $101 Million
Omnia Partners Public Sector #R200803 0% to 20%* September 30, 2025 FY2022 $2.9 Million
Equalis Group #EQ-013120-01 0% to 4%* April 30, 2027 FY2022 $304,000
PEPPM #533902 FY2022 $7.9 Million
* Discount varies by product and vendor
TAB 4
VENDOR PROFILE
Please provide the following information about your company:
Company’s official registered name. TD SYNNEX Corporation
Brief history of your company, including the year it was established. See PDF file "TD
SYNNEX response Tab 4 VENDOR PROFILE Artifact 1 - History"
Company’s Dun & Bradstreet (D&B) number. 112375758
Company’s organizational chart of those individuals that would be involved in the
contract. See PDF file "TD SYNNEX response Tab 4 VENDOR PROFILE - Artifact 2
Org Chart"
Corporate office location.
o List the number of sales and services offices for states being bid in solicitation.
o List the names of key contacts at each with title, address, phone and e-mail
address. See PDF file "TD SYNNEX response Tab 4 VENDOR PROFILE -
Artifact 3 Locations"
Define your standard terms of payment. See PDF file "TD SYNNEX response Tab 4
VENDOR PROFILE - Artifact 4 Payment"
Who is your competition in the marketplace? Ingram Micro, D&H Distribution, Arrow
Electronics, Carahsoft Technology Corp, and ImmixGroup.
Provide Annual Sales for last 3 years broken out into the following categories:
o Cities / Counties
o K-12
o Higher Education
o Other government agencies or nonprofit organizations
See PDF file "TD SYNNEX response Tab 4 VENDOR PROFILE - Artifact 5 Annual
Sales"
Provide the revenue that your organization anticipates each year for the first three (3)
years of this agreement.
$__88 Million_______ in year one
$__95 Million_______ in year two
$__101 Million_______ in year three
What differentiates your company from competitors? See PDF file "TD SYNNEX
Response Tab 4 VENDOR PROFILE - Artifact 6 Differentiators"
Describe how your company will market this contract if awarded. See PDF File "TD
SYNNEX Response Tab 4 VENDOR PROFILE - Artifact 7 Marketing"
Describe how you intend to introduce NCPA to your company. See PDF file "TD
SYNNEX response Tab 4 VENDOR PROFILE - Artifact 8 Introduction"
Describe your firm’s capabilities and functionality of your on-line catalog / ordering
website. See PDF file "TD SYNNEX response Tab 4 VENDOR PROFILE - Artifact 9 Online
Capabilities"
Describe your company’s Customer Service Department (hours of operation,
number of service centers, etc.) See PDF file "TD SYNNEX response Tab 4 VENDOR
PROFILE - Artifact 10 Customer Service"
Green Initiatives (if applicable)
o As our business grows, we want to make sure we minimize our impact on the
Earth’s climate. We are taking every step we can to implement innovative and
responsible environmental practices throughout NCPA to reduce our carbon
footprint, reduce waste, energy conservation, ensure efficient computing and
much more. To that effort we ask respondents to provide their companies
environmental policy and/or green initiative.
See PDF file "TD SYNNEX response Tab 4 VENDOR PROFILE - Artifact 11
Corporate-Citizenship-Report"
Anti-Discrimination Policy (if applicable)
o Describe your organizations’ anti-discrimination policy.
See PDF file "TD SYNNEX response Tab 4 VENDOR PROFILE - Artifact 12 Global
Human Rights Policy"
Vendor Certifications (if applicable)
o Provide a copy of all current licenses, registrations and certifications issued by
federal, state and local agencies, and any other licenses, registrations or
certifications from any other governmental entity with jurisdiction, allowing
respondent to perform the covered services including, but not limited to, licenses,
registrations, or certifications. Certifications can include M/WBE, HUB, and
manufacturer certifications for sales and service.
See PDF file “TD SYNNEX Response Tab 4 VENDOR RESPONSE – Artifact 13 TD
SYNNEX product_linecard” Other certifications, registrations, and/or licenses can
be provided upon request.
Additional Agreements (if applicable)
o Provide a copy of additional agreements
Can be provided upon request.
TAB 5
PRODUCTS AND SERVICES
Respondent shall perform and provide these products and/or services under the terms of this
agreement. The supplier shall assist the end user with making a determination of their individual
needs.
Warranty
Proposal should address the following warranty information:
Applicable warranty and/or guarantees of equipment and installations including any
conditions and response time for repair and/or replacement of any components during
the warranty period.
Availability of replacement parts
Life expectancy of equipment under normal use
Detailed information as to proposed return policy on all equipment
Products
Vendor shall provide equipment, materials and products that are new unless otherwise
specified, of good quality and free of defects
Construction
Vendor shall perform services in a good and workmanlike manner and in accordance
with industry standards for the service provided.
The following is a list of suggested (but not limited to) Advanced Technology Solutions
Aggregator categories. List all categories along with manufacturer that you are responding with:
Data Center
Data Storage
Cyber Security
Cloud Services
Networking
Telecommunication
Mobility
IOT
Laptops / Notebooks / PDA’s
Desktop Computers
Servers
Software
Accessories
Battery Back-up / Power / Surge
Cables
Data Storage / Drives
Digital Imaging – Cameras / Scanner
Keyboard / Mice / Input Devices
Memory / System Components
Office Equipment
Printers
Sound / Multimedia
Telecommunications Products
Video – Monitors / Cards / Projector
Interactive Whiteboards
DVD / Books / Music / Video
Services
Installs
Asset Management
Managed Services
Telecommunications
Product Configurations
Product Support
Warranty
Insurance
Manufacturer’s Authorized Distributor letters should accompany each manufacturers
products submitted on the proposal.
TAB 6
REFERENCES
Provide at least ten (10) customer references for products and/or services of similar scope
dating within the past three (3) years. Please provide a range of references across all eligible
government entity groups including K-12, higher education, city, county, or non-profit entities.
All references should include the following information from the entity:
Entity Name
Contact Name and Title
City and State
Phone
Email
Years Serviced
Description of Services
Annual Volume
TAB 7
PRICING
Please submit price list electronically via our online Bonfire portal (pricing can be submitted as
Discount off MSRP, cost plus, etc). Products, services, warranties, etc. should be included in
price list. Prices submitted will be used to establish the extent of a respondent’s products and
services (Tab 5) that are available and also establish pricing per item.
Price lists must contain the following:
Product name and part number (include both manufacturer part number and respondent
part number if different from manufacturers).
Description
Vendor’s List Price
Percent Discount to NCPA participating entities
Not To Exceed Pricing
NCPA requests pricing be submitted as “not to exceed pricing” for any participating
entity.
The awarded vendor can adjust submitted pricing lower but cannot exceed original
pricing submitted for solicitation.
NCPA requests that vendor honor lower pricing for similar size and scope purchases to
other members.
TAB 8
VALUE ADDED PRODUCTS AND SERVICES
Include any additional products and/or services available that vendor currently performs in their
normal course of business that is not included in the scope of the solicitation that you think will
enhance and add value to this contract for Region 14 ESC and all NCPA participating entities.
TAB 9
REQUIRED DOCUMENTS
Federal Funds Certifications
Clean Air and Water Act & Debarment Notice
Contractors Requirements
Required Clauses for Federal Assistance by FTA
Federal Required Signatures
Antitrust Certification Statements Texas Government Code § 2155.005
State Notice Addendum
FEDERAL FUNDS CERTIFICATIONS
Participating Agencies may elect to use federal funds to purchase under the Master Agreement.
The following certifications and provisions may be required and apply when a Participating
Agency expends federal funds for any purchase resulting from this procurement process.
Pursuant to 2 C.F.R. § 200.326, all contracts, including small purchases, awarded by the
Participating Agency and the Participating Agency’s subcontractors shall contain the
procurement provisions of Appendix II to Part 200, as applicable.
APPENDIX II TO 2 CFR PART 200
(A) Contracts for more than the simplified acquisition threshold currently set at $250,000, which
is the inflation adjusted amount determined by the Civilian Agency Acquisition Council and the
Defense Acquisition Regulations Council (Councils) as authorized by 41 U.S.C. 1908, must
address administrative, contractual, or legal remedies in instances where contractors violate or
breach contract terms, and provide for such sanctions and penalties as appropriate.
Pursuant to Federal Rule (A) above, when a Participating Agency expends federal
funds, the Participating Agency and Offeror reserves all rights and privileges under the
applicable laws and regulations with respect to this procurement in the event of breach
of contract by either party.
(B) Termination for cause and for convenience by the grantee or subgrantee including the
manner by which it will be effected and the basis for settlement. (All contracts in excess of
$10,000)
Pursuant to Federal Rule (B) above, when a Participating Agency expends federal
funds, the Participating Agency reserves the right to terminate any agreement in excess
of $10,000 resulting from this procurement process in the event of a breach or default of
the agreement by Offeror as detailed in the terms of the contract
(C) Equal Employment Opportunity. Except as otherwise provided under 41 CFR Part 60, all
contracts that meet the definition of “federally assisted construction contract” in 41 CFR Part 60-
1.3 must include the equal opportunity clause provided under 41 CFR 60-1.4(b), in accordance
with Executive Order 11246, “Equal Employment Opportunity” (30 CFR 12319, 12935, 3 CFR
Part, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, “Amending Executive
Order 11246 Relating to Equal Employment Opportunity,” and implementing regulations at 41
CFR part 60, “Office of Federal Contract Compliance Programs, Equal Employment
Opportunity, Department of Labor.”
Pursuant to Federal Rule (C) above, when a Participating Agency expends federal funds
on any federally assisted construction contract, the equal opportunity clause is
incorporated by reference herein.
(D) Davis-Bacon Act, as amended (40 U.S.C. 3141-3148). When required by Federal program
legislation, all prime construction contracts in excess of $2,000 awarded by non-Federal entities
must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. 3141-3144, and
3146-3148) as supplemented by Department of Labor regulations (29 CFR Part 5, “Labor
Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted
Construction”). In accordance with the statute, contractors must be required to pay wages to
laborers and mechanics at a rate not less than the prevailing wages specified in a wage
determination made by the Secretary of Labor. In addition, contractors must be required to pay
wages not less than once a week. The non-Federal entity must place a copy of the current
prevailing wage determination issued by the Department of Labor in each solicitation. The
decision to award a contract or subcontract must be conditioned upon the acceptance of the
wage determination. The non- Federal entity must report all suspected or reported violations to
the Federal awarding agency. The contracts must also include a provision for compliance with
the Copeland “Anti-Kickback” Act (40 U.S.C. 3145), as supplemented by Department of Labor
regulations (29 CFR Part 3, “Contractors and Subcontractors on Public Building or Public Work
Financed in Whole or in Part by Loans or Grants from the United States”). The Act provides that
each contractor or subrecipient must be prohibited from inducing, by any means, any person
employed in the construction, completion, or repair of public work, to give up any part of the
compensation to which he or she is otherwise entitled. The non-Federal entity must report all
suspected or reported violations to the Federal awarding agency.
Pursuant to Federal Rule (D) above, when a Participating Agency expends federal funds
during the term of an award for all contracts and subgrants for construction or repair,
offeror will be in compliance with all applicable Davis-Bacon Act provisions
Any Participating Agency will include any current and applicable prevailing wage
determination in each issued solicitation and provide Offeror with any required
documentation and/or forms that must be completed by Offeror to remain in compliance
the applicable Davis-Bacon Act provisions.
(E) Contract Work Hours and Safety Standards Act (40 U.S.C. 3701-3708). Where applicable,
all contracts awarded by the non-Federal entity in excess of $100,000 that involve the
employment of mechanics or laborers must include a provision for compliance with 40 U.S.C.
3702 and 3704, as supplemented by Department of Labor regulations (29 CFR Part 5). Under
40 U.S.C. 3702 of the Act, each contractor must be required to compute the wages of every
mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the
standard work week is permissible provided that the worker is compensated at a rate of not less
than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the
work week. The requirements of 40 U.S.C. 3704 are applicable to construction work and provide
that no laborer or mechanic must be required to work in surroundings or under working
conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to
the purchases of supplies or materials or articles ordinarily available on the open market, or
contracts for transportation or transmission of intelligence.
Pursuant to Federal Rule (E) above, when a Participating Agency expends federal
funds, offeror certifies that offeror will be in compliance with all applicable provisions of
the Contract Work Hours and Safety Standards Act during the term of an award for all
contracts by Participating Agency resulting from this procurement process.
(F) Rights to Inventions Made Under a Contract or Agreement. If the Federal award meets the
definition of “funding agreement” under 37 CFR §401.2 (a) and the recipient or subrecipient
wishes to enter into a contract with a small business firm or nonprofit organization regarding the
substitution of parties, assignment or performance of experimental, developmental, or research
work under that “funding agreement,” the recipient or subrecipient must comply with the
requirements of 37 CFR Part 401, “Rights to Inventions Made by Nonprofit Organizations and
Small Business Firms Under Government Grants, Contracts and Cooperative Agreements,” and
any implementing regulations issued by the awarding agency.
Pursuant to Federal Rule (F) above, when federal funds are expended by Participating
Agency, the offeror certifies that during the term of an award for all contracts by
Participating Agency resulting from this procurement process, the offeror agrees to
comply with all applicable requirements as referenced in Federal Rule (F) above
(G) Clean Air Act (42 U.S.C. 7401-7671q.) and the Federal Water Pollution Control Act (33
U.S.C. 1251-1387), as amended— Contracts and subgrants of amounts in excess of $150,000
must contain a provision that requires the non- Federal award to agree to comply with all
applicable standards, orders or regulations issued pursuant to the Clean Air Act (42 U.S.C.
7401- 7671q) and the Federal Water Pollution Control Act as amended (33 U.S.C. 1251- 1387).
Violations must be reported to the Federal awarding agency and the Regional Office of the
Environmental Protection Agency (EPA).
Pursuant to Federal Rule (G) above, when federal funds are expended by Participating
Agency, the offeror certifies that during the term of an award for all contracts by
Participating Agency member resulting from this procurement process, the offeror
agrees to comply with all applicable requirements as referenced in Federal Rule (G)
above
(H) Debarment and Suspension (Executive Orders 12549 and 12689)—A contract award (see 2
CFR 180.220) must not be made to parties listed on the government wide exclusions in the
System for Award Management (SAM), in accordance with the OMB guidelines at 2 CFR 180
that implement Executive Orders 12549 (3 CFR part 1986 Comp., p. 189) and 12689 (3 CFR
part 1989 Comp., p. 235), “Debarment and Suspension.” SAM Exclusions contains the names
of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared
ineligible under statutory or regulatory authority other than Executive Order 12549.
Pursuant to Federal Rule (H) above, when federal funds are expended by Participating
Agency, the offeror certifies that during the term of an award for all contracts by
Participating Agency resulting from this procurement process, the offeror certifies that
neither it nor its principals is presently debarred, suspended, proposed for debarment,
declared ineligible, or voluntarily excluded from participation by any federal department
or agency. If at any time during the term of an award the offeror or its principals
becomes debarred, suspended, proposed for debarment, declared ineligible, or
voluntarily excluded from participation by any federal department or agency, the offeror
will notify the Participating Agency
(I) Byrd Anti-Lobbying Amendment (31 U.S.C. 1352)—Contractors that apply or bid for an award
exceeding $100,000 must file the required certification. Each tier certifies to the tier above that it
will not and has not used Federal appropriated funds to pay any person or organization for
influencing or attempting to influence an officer or employee of any agency, a member of
Congress, officer or employee of Congress, or an employee of a member of Congress in
connection with obtaining any Federal contract, grant or any other award covered by 31 U.S.C.
1352. Each tier must also disclose any lobbying with non-Federal funds that takes place in
connection with obtaining any Federal award. Such disclosures are forwarded from tier to tier up
to the non-Federal award.
Pursuant to Federal Rule (I) above, when federal funds are expended by Participating
Agency, the offeror certifies that during the term and after the awarded term of an award
for all contracts by Participating Agency resulting from this procurement process, the
offeror certifies that it is in compliance with all applicable provisions of the Byrd Anti-
Lobbying Amendment (31 U.S.C. 1352). The undersigned further certifies that:
o No Federal appropriated funds have been paid or will be paid for on behalf of the
undersigned, to any person for influencing or attempting to influence an officer or
employee of any agency, a Member of Congress, an officer or employee of
congress, or an employee of a Member of Congress in connection with the
awarding of a Federal contract, the making of a Federal grant, the making of a
Federal loan, the entering into a cooperative agreement, and the extension,
continuation, renewal, amendment, or modification of a Federal contract, grant,
loan, or cooperative agreement.
o If any funds other than Federal appropriated funds have been paid or will be paid
to any person for influencing or attempting to influence an officer or employee of
any agency, a Member of Congress, an officer or employee of congress, or an
employee of a Member of Congress in connection with this Federal grant or
cooperative agreement, the undersigned shall complete and submit Standard
Form-LLL, “Disclosure Form to Report Lobbying”, in accordance with its
instructions.
o The undersigned shall require that the language of this certification be included in
the award documents for all covered sub-awards exceeding $100,000 in Federal
funds at all appropriate tiers and all subrecipients shall certify and disclose
accordingly.
RECORD RETENTION REQUIREMENTS FOR CONTRACTS
INVOLVING FEDERAL FUNDS
When federal funds are expended by Participating Agency for any contract resulting from this
procurement process, offeror certifies that it will comply with the record retention requirements
detailed in 2 CFR § 200.334. The offeror further certifies that offeror will retain all records as
required by 2 CFR § 200.334 for a period of three years after grantees or subgrantees submit
final expenditure reports or quarterly or annual financial reports, as applicable, and all other
pending matters are closed.
CERTIFICATION OF COMPLIANCE WITH THE ENERGY POLICY
AND CONSERVATION ACT
When Participating Agency expends federal funds for any contract resulting from this
procurement process, offeror certifies that it will comply with the mandatory standards and
policies relating to energy efficiency which are contained in the state energy conservation plan
issued in compliance with the Energy Policy and Conservation Act (42 U.S.C. 6321 et seq.; 49
C.F.R. Part 18).
CERTIFICATION OF COMPLIANCE WITH BUY AMERICA PROVISIONS
To the extent purchases are made with Federal Highway Administration, Federal Railroad
Administration, or Federal Transit Administration funds, offeror certifies that its products comply
with all applicable provisions of the Buy America Act and agrees to provide such certification or
applicable waiver with respect to specific products to any Participating Agency upon request.
Participating Agencies will clearly identify whether Buy America Provisions apply in any issued
solicitation. Purchases made in accordance with the Buy America Act must still follow the
applicable procurement rules calling for free and open competition.
CERTIFICATION OF ACCESS TO RECORDS
Offeror agrees that the Inspector General of the Agency or any of their duly authorized
representatives shall have access to any non-financial documents, papers, or other records of
offeror that are pertinent to offeror’s discharge of its obligations under the Contract for the
purpose of making audits, examinations, excerpts, and transcriptions. The right also includes
timely and reasonable access to offeror’s personnel for the purpose of interview and discussion
relating to such documents. This right of access will last only as long as the records are
retained.
CERTIFICATION OF APPLICABILITY TO SUBCONTRACTORS
Offeror agrees that all contracts it awards pursuant to the Contract shall be bound by the
foregoing terms and conditions.
CLEAN AIR AND WATER ACT AND DEBARMENT NOTICE
By the signature below (Under Federal Required Signatures), I, the Vendor, am in compliance
with all applicable standards, orders or regulations issued pursuant to the Clean Air Act of 1970,
as Amended (42 U.S. C. 1857 (h), Section 508 of the Clean Water Act, as amended (33 U.S.C.
1368), Executive Order 117389 and Environmental Protection Agency Regulation, 40 CFR Part
15 as required under OMB Circular A-102, Attachment O, Paragraph 14 (1) regarding reporting
violations to the grantor agency and to the United States Environment Protection Agency
Assistant Administrator for the Enforcement.
I hereby further certify that my company has not been debarred, suspended or otherwise
ineligible for participation in Federal Assistance programs under Executive Order 12549,
“Debarment and Suspension”, as described in the Federal Register and Rules and Regulations.
CONTRACTOR REQUIRMENTS
Contractor Certification
Contractor’s Employment Eligibility
By entering the contract, Contractor warrants compliance with the Federal Immigration and
Nationality Act (FINA), and all other federal and state immigration laws and regulations. The
Contractor further warrants that it is in compliance with the various state statues of the states it
is will operate this contract in.
Participating Government Entities including School Districts may request verification of
compliance from any Contractor or subcontractor performing work under this Contract. These
Entities reserve the right to confirm compliance in accordance with applicable laws.
Should the Participating Entities suspect or find that the Contractor or any of its subcontractors
are not in compliance, they may pursue any and all remedies allowed by law, including, but not
limited to: suspension of work, termination of the Contract for default, and suspension and/or
debarment of the Contractor. All costs necessary to verify compliance are the responsibility of
the Contractor.
The offeror complies and maintains compliance with the appropriate statutes which requires
compliance with federal immigration laws by State employers, State contractors and State
subcontractors in accordance with the E-Verify Employee Eligibility Verification Program.
Contractor shall comply with governing board policy of the NCPA Participating entities in which
work is being performed.
Fingerprint & Background Checks
If required to provide services on school district property at least five (5) times during a month,
contractor shall submit a full set of fingerprints to the school district if requested of each person
or employee who may provide such service. Alternately, the school district may fingerprint those
persons or employees. An exception to this requirement may be made as authorized in
Governing Board policy. The district shall conduct a fingerprint check in accordance with the
appropriate state and federal laws of all contractors, subcontractors or vendors and their
employees for which fingerprints are submitted to the district. Contractor, subcontractors,
vendors and their employees shall not provide services on school district properties until
authorized by the District.
The offeror shall comply with fingerprinting requirements in accordance with appropriate
statutes in the state in which the work is being performed unless otherwise exempted.
Contractor shall comply with governing board policy in the school district or Participating Entity
in which work is being performed.
Business Operations in Sudan, Iran
In accordance with A.R.S. 35-391 and A.R.S. 35-393, the Contractor hereby certifies that the
contractor does not have scrutinized business operations in Sudan and/or Iran.
REQUIRED CLAUSES FOR FEDERAL ASSISTANCE
PROVIDED BY FTA
ACCESS TO RECORDS AND REPORTS
Contractor agrees to:
a) Maintain all non-financial books, records, accounts and reports required under this
Contract for a period of not less than two (2) years after the date of termination or
expiration of this Contract or any extensions thereof except in the event of litigation
or settlement of claims arising from the performance of this Contract, in which case
Contractor agrees to maintain same until the FTA Administrator, the U.S. DOT
Office of the Inspector General, the Comptroller General, or any of their duly
authorized representatives, have disposed of all such litigation, appeals, claims or
exceptions related thereto.
b) Permit any of the foregoing parties to inspect all non-financial work, materials, and
other data and records that pertain to the Project, and to audit the non-financial
books, records, and accounts that pertain to the Project and to reproduce by any
means whatsoever or to copy excerpts and transcriptions as reasonably needed
for the purpose of audit and examination. The right of access detailed in this
section continues only as long as the records are retained.
FTA does not require the inclusion of these requirements of Article 1.01 in subcontracts.
CIVIL RIGHTS / TITLE VI REQUIREMENTS
1) Non-discrimination. In accordance with Title VI of the Civil Rights Act of 1964, as
amended, 42 U.S.C. § 2000d, Section 303 of the Age Discrimination Act of 1975, as
amended, 42 U.S.C. § 6102, Section 202 of the Americans with Disabilities Act of
1990, as amended, 42 U.S.C. § 12132, and Federal Transit Law at 49 U.S.C. §
5332, Contractor or subcontractor agrees that it will not discriminate against any
employee or applicant for employment because of race, color, creed, national origin,
sex, marital status age, or disability. In addition, Contractor agrees to comply with
applicable Federal implementing regulations and other applicable implementing
requirements FTA may issue that are flowed to Contractor from Awarding
Participating Agency.
2) Equal Employment Opportunity. The following Equal Employment Opportunity
requirements apply to this Contract:
a. Race, Color, Creed, National Origin, Sex. In accordance with Title VII of the Civil
Rights Act, as amended, 42 U.S.C. § 2000e, and Federal Transit Law at 49
U.S.C. § 5332, the Contractor agrees to comply with all applicable Equal
Employment Opportunity requirements of U.S. Dept. of Labor regulations, “Office
of Federal Contract Compliance Programs, Equal Employment Opportunity,
Department of Labor, 41 CFR, Parts 60 et seq., and with any applicable Federal
statutes, executive orders, regulations, and Federal policies that may affect
construction activities undertaken in the course of this Project. Contractor agrees
to take affirmative action to ensure that applicants are employed, and that
employees are treated during employment, without regard to their race, color,
creed, national origin, sex, marital status, or age. Such action shall include, but
not be limited to, the following: employment, upgrading, demotion or transfer,
recruitment or recruitment advertising, layoff or termination, rates of pay or other
forms of compensation; and selection for training, including apprenticeship. In
addition, Contractor agrees to comply with any implementing requirements FTA
may issue that are flowed to Contractor from Awarding Participating Agency.
b. Age. In accordance with the Age Discrimination in Employment Act (ADEA) of
1967, as amended, 29 U.S.C. Sections 621 through 634, and Equal Employment
Opportunity Commission (EEOC) implementing regulations, “Age Discrimination
in Employment Act”, 29 CFR Part 1625, prohibit employment discrimination by
Contractor against individuals on the basis of age, including present and
prospective employees. In addition, Contractor agrees to comply with any
implementing requirements FTA may issue that are flowed to Contractor from
Awarding Participating Agency.
c. Disabilities. In accordance with Section 102 of the Americans with Disabilities Act
of 1990, as amended (ADA), 42 U.S.C. Sections 12101 et seq., prohibits
discrimination against qualified individuals with disabilities in programs, activities,
and services, and imposes specific requirements on public and private entities.
Contractor agrees that it will comply with the requirements of the Equal
Employment Opportunity Commission (EEOC), “Regulations to Implement the
Equal Employment Provisions of the Americans with Disabilities Act,” 29 CFR,
Part 1630, pertaining to employment of persons with disabilities and with their
responsibilities under Titles I through V of the ADA in employment, public
services, public accommodations, telecommunications, and other provisions.
d. Segregated Facilities. Contractor certifies that their company does not and will
not maintain or provide for their employees any segregated facilities at any of
their establishments, and that they do not and will not permit their employees to
perform their services at any location under the Contractor’s control where
segregated facilities are maintained. As used in this certification the term
“segregated facilities” means any waiting rooms, work areas, restrooms and
washrooms, restaurants and other eating areas, parking lots, drinking fountains,
recreation or entertainment areas, transportation, and housing facilities provided
for employees which are segregated by explicit directive or are in fact segregated
on the basis of race, color, religion or national origin because of habit, local
custom, or otherwise. Contractor agrees that a breach of this certification will be
a violation of this Civil Rights clause.
3) Solicitations for Subcontracts, Including Procurements of Materials and Equipment.
In all solicitations, either by competitive bidding or negotiation, made by Contractor
for work to be performed under a subcontract, including procurements of materials or
leases of equipment, each potential subcontractor or supplier shall be notified by
Contractor of Contractor's obligations under this Contract and the regulations relative
to non-discrimination on the grounds of race, color, creed, sex, disability, age or
national origin.
4) Sanctions of Non-Compliance. In the event of Contractor's non-compliance with the
non-discrimination provisions of this Contract, Public Agency shall impose such
Contract sanctions as it or the FTA may determine to be appropriate, including, but
not limited to: 1) Withholding of payments to Contractor under the Contract until
Contractor complies, and/or; 2) Cancellation, termination or suspension of the
Contract, in whole or in part.
Contractor agrees to include the requirements of this clause in each subcontract financed in whole
or in part with Federal assistance provided by FTA, modified only if necessary to identify the
affected parties.
DISADVANTAGED BUSINESS PARTICIPATION
This Contract is subject to the requirements of Title 49, Code of Federal Regulations, Part 26,
“Participation by Disadvantaged Business Enterprises in Department of Transportation Financial
Assistance Programs”, therefore, it is the policy of the Department of Transportation (DOT) to
ensure that Disadvantaged Business Enterprises (DBEs), as defined in 49 CFR Part 26, have an
equal opportunity to receive and participate in the performance of DOT-assisted contracts.
1) Non-Discrimination Assurances. Contractor or subcontractor shall not discriminate
on the basis of race, color, national origin, or sex in the performance of this Contract.
Contractor shall carry out all applicable requirements of 49 CFR Part 26 in the award
and administration of DOT-assisted contracts. Failure by Contractor to carry out
these requirements is a material breach of this Contract, which may result in the
termination of this Contract or other such remedy as public agency deems
appropriate. Each subcontract Contractor signs with a subcontractor must include
the assurance in this paragraph. (See 49 CFR 26.13(b)).
2) Prompt Payment. Contractor is required to pay each subcontractor performing Work
under this prime Contract for satisfactory performance of that work no later than
thirty (30) days after Contractor’s receipt of payment for that Work from public
agency. In addition, Contractor is required to return any retainage payments to those
subcontractors within thirty (30) days after the subcontractor’s work related to this
Contract is satisfactorily completed and any liens have been secured. Any delay or
postponement of payment from the above time frames may occur only for good
cause following written approval of public agency. This clause applies to both DBE
and non-DBE subcontractors. Contractor must promptly notify public agency
whenever a DBE subcontractor performing Work related to this Contract is
terminated or fails to complete its Work, and must make good faith efforts to engage
another DBE subcontractor to perform at least the same amount of work. Contractor
may not terminate any DBE subcontractor and perform that Work through its own
forces, or those of an affiliate, without prior written consent of public agency.
3) DBE Program. In connection with the performance of this Contract, Contractor will
cooperate with public agency in meeting its commitments and goals to ensure that
DBEs shall have the maximum practicable opportunity to compete for subcontract
work, regardless of whether a contract goal is set for this Contract. Contractor
agrees to use good faith efforts to carry out a policy in the award of its subcontracts,
agent agreements, and procurement contracts which will, to the fullest extent,
utilize DBEs consistent with the efficient performance of the Contract.
ENERGY CONSERVATION REQUIREMENTS
Contractor agrees to comply with mandatory standards and policies relating to energy efficiency
which are contained in the State energy conservation plans issued under the Energy Policy and
Conservation Act, as amended, 42 U.S.C. Sections 6321 et seq. and 41 CFR Part 301-10.
FEDERAL CHANGES
Contractor shall at all times comply with all applicable FTA regulations, policies, procedures and
directives, listed directly or by reference in the Contract between Public Agency and the FTA,
and those applicable regulatory and procedural updates that are communicated to Contractor by
Public Agency, as they may be amended or promulgated from time to time during the term of
this contract. Contractor’s failure to so comply shall constitute a material breach of this Contract.
INCORPORATION OF FEDERAL TRANSIT ADMINISTRATION (FTA) TERMS
The provisions include, in part, certain Standard Terms and Conditions required by the U.S.
Department of Transportation (DOT), whether or not expressly set forth in the preceding
Contract provisions. All contractual provisions required by the DOT and applicable to the scope
of a particular Contract awarded to Contractor by a Public Agency as a result of solicitation, as
set forth in the most current FTA Circular 4220.1F, published February 8th, 2016, are hereby
incorporated by reference. Anything to the contrary herein notwithstanding, all FTA mandated
terms shall be deemed to control in the event of a conflict with other provisions contained in this
Contract. Contractor agrees not to knowingly perform any act, knowingly fail to perform any act,
or refuse to comply with any reasonable public agency requests that would directly cause public
agency to be in violation of the FTA terms and conditions.
NO FEDERAL GOVERNMENT OBLIGATIONS TO THIRD PARTIES
Agency and Contractor acknowledge and agree that, absent the Federal Government’s express
written consent and notwithstanding any concurrence by the Federal Government in or approval
of the solicitation or award of the underlying Contract, the Federal Government is not a party to
this Contract and shall not be subject to any obligations or liabilities to agency, Contractor, or
any other party (whether or not a party to that contract) pertaining to any matter resulting from
the underlying Contract.
Contractor agrees to include the above clause in each subcontract financed in whole or in part
with federal assistance provided by the FTA. It is further agreed that the clause shall not be
modified, except to identify the subcontractor who will be subject to its provisions.
PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS
Contractor acknowledges that the provisions of the Program Fraud Civil Remedies Act of 1986,
as amended, 31 U.S.C. §§ 3801 et seq. and U.S. DOT regulations, “Program Fraud Civil
Remedies,” 49 CFR Part 31, apply to its actions pertaining to this Contract. Upon execution of
the underlying Contract, Contractor certifies or affirms, to the best of its knowledge, the
truthfulness and accuracy of any statement it has made, it makes, it may make, or causes to me
made, pertaining to the underlying Contract or the FTA assisted project for which this Contract
Work is being performed.
In addition to other penalties that may be applicable, Contractor further acknowledges that if it
makes, or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or
certification, the Federal Government reserves the right to impose the penalties of the Program
Fraud Civil Remedies Act of 1986 on Contractor to the extent the Federal Government deems
appropriate.
Contractor also acknowledges that if it makes, or causes to me made, a false, fictitious, or
fraudulent claim, statement, submission, or certification to the Federal Government under a
contract connected with a project that is financed in whole or in part with Federal assistance
originally awarded by FTA under the authority of 49 U.S.C. § 5307, the Government reserves the
right to impose the penalties of 18 U.S.C. § 1001 and 49 U.S.C. § 5307 (n)(1) on the Contractor,
to the extent the Federal Government deems appropriate.
Contractor agrees to include the above clauses in each subcontract financed in whole or in part
with Federal assistance provided by FTA. It is further agreed that the clauses shall not be
modified, except to identify the subcontractor who will be subject to the provisions.
FEDERAL REQUIRED SIGNATURES
Offeror certifies compliance with all provisions, laws, acts, regulations, etc. as specifically noted
in the pages above. It is further acknowledged that offeror agrees to comply with all federal,
state, and local laws, rules, regulations and ordinances as applicable.
TD SYNNEX Corporation
Offeror __________________________________________________________
39 Pelham Ridge Dr
Address __________________________________________________________
Greenville, SC 29615-593939
City/State/Zip __________________________________________________________
Authorized Signature __________________________________________________________
Date __________________________________________________________
ANTITRUST CERTIFICATION STATEMENTS
TEXAS GOVERNMENT CODE § 2155.005
I affirm under penalty of perjury of the laws of the State of Texas that:
(1) I am duly authorized to execute this contract on my own behalf or on behalf of the company,
corporation, firm, partnership or individual (Company) listed below;
(2) In connection with this bid, neither I nor any representative of the Company has violated any
provision of the Texas Free Enterprise and Antitrust Act, Tex. Bus. & Comm. Code Chapter 15;
(3) In connection with this bid, neither I nor any representative of the Company has violated any
federal antitrust law; and
(4) Neither I nor any representative of the Company has directly or indirectly communicated any
of the contents of this bid to a competitor of the Company or any other company, corporation,
firm, partnership or individual engaged in the same line of business as the Company.
TD SYNNEX Corporation
Company Name __________________________________________________________
Address 39 Pelham Ridge Dr
__________________________________________________________
City/State/Zip Greenville, SC 29615-593939
__________________________________________________________
864-349-4374
Telephone Number __________________________________________________________
Fax Number
None
__________________________________________________________
Email Address Ed.Somers@tdsynnex.com
__________________________________________________________
Printed Name Edward W. Somers Jr.
__________________________________________________________
Title
Vice President, Public Sector
__________________________________________________________
Authorized Signature __________________________________________________________
STATE NOTICE ADDENDUM
The National Cooperative Purchasing Alliance (NCPA), on behalf of NCPA and its current and
potential participants to include all county, city, special district, local government, school district,
private K-12 school, higher education institution, state, tribal government, other government
agency, healthcare organization, nonprofit organization and all other Public Agencies located
nationally in all fifty states, issues this Request for Proposal (RFP) to result in a national
contract.
For your reference, the links below include some, but not all, of the entities included in this
proposal:
http://www.usa.gov/Agencies/State_and_Territories.shtml
https://www.usa.gov/local-governments
Diversity Alliance
Program
Advance your products by easily tapping into a
broad ecosystem of small & diverse resellers
You deserve a partner ecosystem strategy that aligns with
your corporate values – and grows your business. When you join the
TD SYNNEX Public Sector Diversity Alliance Program, you'll enjoy:
Access to our fully Brokered introductions to the Enhanced ability to
vetted, small and diverse right type of resellers to advance scale your relationships
reseller ecosystem your business goals with resellers
We understand how difficult it is to curate an ecosystem of diverse resellers that have the
right tech skillsets for your needs. We’ve combined best practices from commercial initiatives
with the experience and scale of the public sector to deliver wins foreveryone.
Grow the amount Increase the velocity Scale your Leverage a
and reach of diverse and efficiency relationships with sustainable,
resellers proactively in growing your small and diverse reseller
advancing your project business diverse resellers strategy
Tell your TD SYNNEX Product Marketing Manager you want the
TD SYNNEX Public Sector Diversity Alliance Program
Visit our website: tdsynnex.com/na/us/td-synnex-public-sector/
For Questions, Email: publicsector@tdsynnex.com
Without access to new and
diverse partners, you’ll miss
opportunities to advance your
product footprint.
Access our fully vetted reseller ecosystem and create
positive momentum that grows your business.
Get Concierge- Grow Fruitful Access a Get Accurate
Level Relationship Relationships with Robust and Diverse and Insightful ROI
Management Resellers Ecosystem Reporting
Pursuing a diverse reseller strategy on your own can increase burnout and hinder efficiency.
Join the TD SYNNEX Diversity Alliance Program to win more business without getting left behind.
Leverage a ready made solution to help you win more business that aligns with your values.
Take the stress of finding small and diverse resellers off the plate of your team members – giving them
time and resources back in their day to do their jobs well.
Deploy a sustainable, diverse reseller strategy and increase the reach of your organization.
TD SYNNEX Public Sector is a powerhouse built with a purpose. We bolster U.S. public sector business for our technology
vendors and channel partners and help your end-user customers meet their mission. Our 75 years of combined dedication and
service to the U.S. public sector, along with our reach back to 22,000+ of the IT industry’s best and brightest positions us as the
best partner to help your company reach its fullest potential.
Tell your TD SYNNEX Product Marketing Manager you want the
TD SYNNEX Public Sector Diversity Alliance Program
Visit our website: tdsynnex.com/na/us/td-synnex-public-sector/
For Questions, Email: publicsector@tdsynnex.com
Artifact 1 History
TAB 4
VENDOR PROFILE
• Brief history of your company, including the year it was established.
On March 22, 2021, SYNNEX Corporation (NYSE: SNX) and Tech Data Corporation
announced a definitive merger agreement under which SYNNEX and Tech Data will combine.
The combined company, with a team of over 22,000 co-workers will provide customers and
vendors with expansive reach across products, services, and geographies to accelerate
technology adoption. Tech Data was wholly owned by funds managed by affiliates of Apollo
Global Management, Inc. (NYSE: APO) (the "Apollo Funds") and their co-investors.
The merger with Tech Data was completed on September 1, 2021. The combined company
was named TD SYNNEX Corporation.
TD SYNNEX has come together through a history of balanced M&A and organic growth.
Headquartered in Fremont, CA, TD SYNNEX is an industry leader in IT distribution with global
operations. TD SYNNEX is listed on the New York Stock Exchange (NYSE: SNX) and is ranked
#64 on the 2023 Fortune 500. TD SYNNEX has built upon its core distribution business to
create a highly efficient hybrid model that provides customers with a wide range of solutions and
value-added services. A publicly-traded corporation on the New York Stock Exchange (SNX),
TD SYNNEX is a global business process services company, providing outsourcing services in
1
IT distribution, contract assembly, logistics management, and more to resellers and original
equipment manufacturers (OEMs) around the world.
TD SYNNEX distributes technology products from more than 1,500 world-leading IT OEM
suppliers to more than 25,000 resellers throughout the US, Canada, and Mexico. Our focused
product categories include IT systems, rugged mobility, peripherals, system components,
software, and networking.
TD SYNNEX Public Sector is a specialized, fully integrated business unit that focuses on
bridging the gap between technology partners and U.S. public sector organizations so they can
achieve their individual missions. This is accomplished through specialized and scalable
aggregator solutions, including channel enablement, engineering services and support, industry-
centric marketing, the Diversity Alliance Program, and our Cloud Navigator, Enterprise
Agreement Platform, Confirmed Stateside Support and Secure Software Factory offerings.
National Presence, Nationwide Distribution Capabilities
TD SYNNEX’ distribution model focuses on top-tier manufacturers, offering value-added
resellers, system integrators, and solution providers access through knowledge-based sales
consultants. We have over 1 million square feet of warehouse space across 15 distribution
centers, located strategically throughout the United States.
TD SYNNEX offers:
• Proven distribution, logistics and product management processes
• Excellent past performance in the Public Sector market
• A national presence and nationwide distribution network
• ISO 9001-certifed supply chain that increases efficiencies and reduces costs
• Supply Chain Risk Management (SCRM) Plan
• Customs-Trade Partnership Against Terrorism (C-TPAT) Certified
• Membership in Transported Asset Protection Association (TAPA)
• Experienced government contractor with both Federal and State contracts
• A nationwide network of value-added resellers and solution providers with one or more
SBA certified small business socio-economic statuses.
2
Artifact 2 Org Chart
TAB 4
VENDOR PROFILE
• Company’s organizational chart of those individuals that would be involved in the
contract.
TD SYNNEX Public Sector Contracts Team Organization
Executive Team
• Eddie Franklin, Senior Vice President of Sales, Public Sector
eddie.franklin@tdsynnex.com
• Ed Somers, Vice President, Public Sector Programs
ed.somers@tdsynnex.com
• Randy Finley, Senior Director of Public Sector Business Development
randy.finley@tdsynnex.com
Management Team
• Jerry Hertel, Director of Public Sector Client Executives
jerry.hertel@tdsynnex.com
• Mike Gambrell, Director of State and Local Government Vertical Alliance
mike.gambrell@tdsynnex.com
• Steve Wells, Vice President of Program Management
steve.wells@tdsynnex.com
Business Development Team
• Jamie Grimm, Senior Manager or Contracts Business Development
jamie.grimm@tdsynnex.com
• Greg Villamarin, Bid Desk Supervisor
1
greg.vilamarin@tdsynnex.com
• Nick Coperine, Senior Contracts Business Development,Southeastern US
nicholas.coperine@tdsynnex.com
• Travis Matthews, Contracts Business Development, Central US
travis.matthews@tdsynnex.com
• Lisa McElroy, Contracts Business Development, Northeast US
lisa.mcelroy@tdsynnex.com
• Caroline Trembly, Contracts Business Development, West US
caroline.trembly@tdsynnex.com
Each member of the TD SYNNEX Public Sector Contracts Team is involved in the ongoing
success of the NCPA contract through reseller recruitment, solution development, and contract
compliance.
ddie ran lin s org
2
d omers org
andy inley s org
3
Artifact 3 Locations
TAB 4
VENDOR PROFILE
• Corporate office location.
o List the number of sales and services offices for states being bid in solicitation.
With 15 distribution and 5 office facilities nationwide, TD SYNNEX gets the right products to
market, right-on-time. In addition to reducing shipping times, our regional warehouse placement
slashes freight costs to customers, helping them win deals and boosting their margins.
Our model streamlines business processes to lower costs and create greater efficiencies. We
combine our core strength in distribution with our service model to provide our customers
greater efficiencies in time to market, cost minimization, real time linkages in the supply chain
and aftermarket product support. TD SYNNEX operates distribution facilities in the United
States, Japan, England, Canada and Mexico. Our distribution processes are highly automated
to reduce errors, ensure timely order fulfillment, and enhance the efficiency of our warehouse
operations and back office administration. Distribution facilities are geographically located near
reseller customers and their end-users. This decentralized, regional strategy enables us to
benefit from lower shipping costs and shorter delivery lead times to our customers. Furthermore,
we track several performance measurements to continuously improve the efficiency and
accuracy of our distribution operations. Our regional locations also enable us to make local
deliveries and provide will-call fulfillment to more customers than if our distribution operations
were more centralized, resulting in better service to our customers.
TD SYNNEX’ global presence includes:
• Sales offices and warehouses in 11 states
• National field client executives to manage the entire country for services, commodity and
enterprise sales
• Focused IT distribution strategy for the United States and Canada
• 15 distribution facilities in the United States so TD SYNNEX can offer one- to two-day
freight service to major metropolitan areas
• Leveraging TD SYNNEX cost efficiencies and scale
• Global BPO centers allow for 24/7 operations (North America, Central America, Asia,
and Europe)
• Reseller Partners with local offices to allow for full statewide coverage
TD SYNNEX Office Facilities:
• Fremont, CA (44201 Nobel Drive, Fremont, CA 94538)
1
• Clearwater, FL (16202 Bay Vista Drive, Clearwater, FL 33760)
• Greenville, SC (39 Pelham Ridge Drive, Greenville, SC 29615)
• Herndon, VA (DLT Solutions, 2411 Dulles Courner Park #800, Herndon, VA 20171)
• Tempe, AZ (8700 South Price Road, Tempe, AZ 85284)
TD SYNNEX Distribution Centers:
• Chino, Califorina
• Fontana, Califorina
• Tracy, California
• Miami, Florida
• Suwanee, Georgia
• Romeoville, Illinois
• South Bend, Indiana
• Southaven, Mississippi
• South Brunswick, New Jersey
• Swedesbouro, New Jersey
• Columbus, Ohio
• Groveport, Ohio
• Fort Worth, Texas
• Garland, Texas
• Chantilly, Virginia
o List the names of key contacts at each with title, address, phone and e-mail
address.
For this solicitation, your main point of contact for all locations is:
Randy Finley
Senior Director, Public Sector Business Development
39 Pelham Ridge Dr.
Greenville, SC 29615
510-402-7058
randy.finley@tdsynnex.com
2
Artifact 4 Payment
TAB 4
VENDOR PROFILE
• Define your standard terms of payment.
TD SYNNEX will provide a network of reseller partners who will interface with the NCPA
customers, providing onsite assessments/consultation, product information, technical support,
customer service support and post-sales support as authorized Order Fulfillers under the TD
SYNNEX NCPA contract. These resellers will be required to maintain the appropriate vendor
authorizations and sign agreements with TD SYNNEX agreeing to follow the terms and
conditions of our NCPA contract. Resellers will be reviewed on a regular basis to ensure we
have the appropriate resources to support this contract.
These resellers will be our “feet on the street” and act as our local presence with the NCPA
customer. TD SYNNEX will also recruit resellers who hold small business and socioeconomic
diversity status to ensure small business participation in this contract. TD SYNNEX Public
Sector Program Team will work closely with the participating resellers to ensure they have the
tools they will need to develop and close opportunities with NCPA customers.
TD SYNNEX does offer our resellers access to TD SYNNEX Capital in addition to standard Net
Terms, Escrow, Flooring Accounts, Wire Transfer, and Credit Card payment terms. State, local
and education (SLED) financing requirements are more diverse and complex than those of
commercial clients due to the unpredictability of future budgets, non-appropriation risk and
uncertainty around the lifespan of the investment. TD SYNNEX Capital has extensive regulatory
knowledge to assist these SLED agencies in acquiring the equipment they need at a lower cost:
• Align payments to budget availability
• Benefit from multi-year discounts
• Free up capital for other projects
• No large, upfront cash expenditures
• Only current year payments are included in operating budget
• Put all products and services on a single agreement
TD SYNNEX CAPITAL MAKES IT EASY
• Competitive pricing, including municipal rates
• Easy credit application
• Fast funding
Streamlined documentation that includes non-appropriations protections
1
Artifact 5 Annual Sales
TAB 4
VENDOR PROFILE
• Provide Annual Sales for last 3 years broken out into the following categories:
o Cities / Counties
o K-12
o Higher Education
o Other government agencies or nonprofit organizations
TD SYNNEX tracks sales in the traditional public sector verticals of Education, State/Local
government, and Federal. Education sales include all K-12, higher education (colleges and
university), and community, and/or vocational & technical college revenue. State/Local
government sales include all state and local government, but also includes any city, local,
township, municipal, borough, county, parish, and/or commonwealth, revenue. Federal sales
include all civilian, defense, and/or administrative revenue, so also include sales to prime
contract holders and federal integrators.
TD SYNNEX Public Sector fiscal year 2020 public sector sales were in excess of $8.7 Billion:
• Education $3.5 Billion
• State/Local government $2.4 Billion
• Federal $2.7 Billion
TD SYNNEX Public Sector fiscal year 2021 public sector sales were in excess of $9.4 Billion:
• Education $4 Billion
• State/Local government $2.5 Billion
• Federal $2.9 Billion
TD SYNNEX Public Sector fiscal year 2022 public sector sales were in excess of $11.2 Billion:
• Education $4 Billion
• State/Local government $3.3 Billion
• Federal $3.9 Billion
TD SYNNEX fiscal year starts on December 1st of the current year and ends on November 30th
of the following year.
FY 2020 $24,676,000,000.00 (Legacy SYNNEX Corporation only)
FY 2021 $31,614,000,000.00 (Legacy SYNNEX Corporation only)
1
On March 22, 2021, SYNNEX Corporation (NYSE: SNX) and Tech Data Corporation
announced a definitive merger agreement under which SYNNEX and Tech Data will combine.
The combined company, with a team of over 22,000 co-workers will provide customers and
vendors with expansive reach across products, services, and geographies to accelerate
technology adoption. Tech Data was wholly owned by funds managed by affiliates of Apollo
Global Management, Inc. (NYSE: APO) (the "Apollo Funds") and their co-investors.
The merger with Tech Data was completed on September 1, 2021. The combined company
was named TD SYNNEX Corporation.
FY 2022 $62,343,800,000.00
2
Artifact 6 Differentiators
TAB 4
VENDOR PROFILE
• What differentiates your company from competitors?
TD SYNNEX has significant experience owning/managing Public Sector contracts. These
vehicles do not sell themselves and require a significant amount of investment in sales and
demand generation to make them successful. Our plan will include several facets addressing
both resellers and end-users. Although we don't sell direct to end-users, we do have a team that
provides end-user demand generation through call out campaigns, print/mailers, e-mail, website
contract landing page and an electronic storefront offering.
TD SYNNEX distributes technology products from more than 1,500 world-leading IT OEM
suppliers to more than 25,000 resellers throughout the US, Canada, and Mexico. Our focused
product categories include IT systems, rugged mobility, peripherals, system components,
software, and networking.
TD SYNNEX Public Sector is a specialized, fully integrated business unit that focuses on
bridging the gap between technology partners and U.S. public sector organizations so they can
achieve their individual missions. This is accomplished through specialized and scalable
aggregator solutions, including channel enablement, engineering services and support, industry-
centric marketing, the Diversity Alliance Program, and our Cloud Navigator, Enterprise
Agreement Platform, Confirmed Stateside Support and Secure Software Factory offerings.
National Presence, Nationwide Distribution Capabilities
TD SYNNEX’ distribution model focuses on top-tier manufacturers, offering value-added
resellers, system integrators, and solution providers access through knowledge-based sales
consultants. We have over 1 million square feet of warehouse space across 15 distribution
centers, located strategically throughout the United States.
TD SYNNEX offers:
• Proven distribution, logistics and product management processes
• Excellent past performance in the Public Sector market
• A national presence and nationwide distribution network
• ISO 9001-certifed supply chain that increases efficiencies and reduces costs
• Supply Chain Risk Management (SCRM) Plan
• Customs-Trade Partnership Against Terrorism (C-TPAT) Certified
• Membership in Transported Asset Protection Association (TAPA)
1
• Experienced government contractor with both Federal and State contracts
• A nationwide network of value-added resellers and solution providers with one or more
SBA certified small business socio-economic statuses.
2
Artifact 7 Marketing
TAB 4
VENDOR PROFILE
• Describe how your company will market this contract if awarded.
TD SYNNEX has significant experience owning/managing Public Sector contracts. These
vehicles do not sell themselves and require a significant amount of investment in sales and
demand generation to make them successful. Our plan will include several facets addressing
both resellers and end-users. Although we don't sell direct to end-users, we do have a team that
provides end-user demand generation through call out campaigns, print/mailers, e-mail, website
contract landing page and an electronic storefront offering.
TD SYNNEX will provide a network of reseller partners who will interface with the NCPA
customers, providing onsite assessments/consultation, product information, technical support,
customer service support and post-sales support as authorized Order Fulfillers under the TD
SYNNEX NCPA contract. These resellers will be required to maintain the appropriate vendor
authorizations and sign agreements with TD SYNNEX agreeing to follow the terms and
conditions of our NCPA contract. Resellers will be reviewed on a regular basis to ensure we
have the appropriate resources to support this contract. These resellers will be our “feet on the
street” and act as our local presence with the NCPA customer. TD SYNNEX Public Sector
Program Team will work closely with the participating resellers to ensure they have the tools
they will need to develop and close opportunities with NCPA customers.
For our resellers, we will pull our historical procurement data per awarded vendor line to identify
the most responsive/responsible resellers selling into State and Local Government, K-12, higher
education, and public hospitals nationwide. Likewise, we will do this globally and include higher
education institutions and state/local government sales. In this way we can ensure we have the
correct "feet on the street" in all areas covered by the NCPA.
Marketing activities include:
• Press releases
• Identifying resellers to authorize to promote & sell off of this contract
• Reseller recruitment and training
• Multiple training webinars for both internal and external sales teams
• Dedicated NCPA web page development
• Development of marketing materials
• Attending industry events and table top shows
• Ongoing reseller recruitment efforts and internal sales training
1
• End-user demand generation team to drive awareness with end-users on behalf of our
resellers
• Webinars
• Customized events that help to create awareness for the contract
• Specific plan developed & collaborated with our partners
• Social Media collaboration
TD SYNNEX’ presence and participation in social media/interactive technology is currently
designed to:
• Educate, engage, notify and entertain interested audiences
• Deliver conversation not conversion, interaction not transaction
• Increase audience participation at events through custom mobile apps and social
engagement
• Provide additional communication platform for resellers, vendors, media, and associates
for conversations that are already happening
• Protect and elevate the TD SYNNEX corporate brand with associated vendor brands in
the social environment
• Offer timely responses to questions, suggestions, and requests
• Maintain an overall positive social sentiment
2
Artifact 8 Introduction
TAB 4
VENDOR PROFILE
• Describe how you intend to introduce NCPA to your company.
TD SYNNEX has identified our training processes in the preceding sections for both
inside/outside sales teams, our business development teams and authorized resellers/solution
providers. Essentially, it will entail training, marketing collateral, PowerPoint presentations and
onsite visits to conduct Q&A. Training is an ongoing process scheduled throughout the year via
webinars, onsite training and industry events. Resellers will be given access to the TD SYNNEX
contract website, marketing collateral, and instruction on the processes of obtaining
quote/orders and contract pricing. All aspects of the contract, from end-user marketing to
customer service to tech support, must be fully explained and expectations identified.
A bid-desk, dedicated to providing quote assistance to TD SYNNEX NCPA authorized resellers,
will be employed to assist our partners to ensure that NCPA customers receive timely, accurate,
and contract complaint quotes.
Contract Management Summary with Marketing and Sales Strategy Post-Award
• Create Terms and Conditions summary; develop pricing calculator
• Communicate contract requirements internally and with each manufacturer line
• Determine rules of engagement, assign responsibility roles
Recruitment
• Identify Resellers: Vendor lists, TD SYNNEX Point of Sale reports, Sales Managers and
Outside Sales Reps
• Training: onsite, online, webinars
• Establish eligibility requirements
• Sign participation agreement ensuring contract compliance Contract Management
• Monthly contract review by TD SYNNEX contracts team - the good, the bad and the ugly
• Monthly status calls with each participating reseller
• Quarterly cadence calls with the contractor community
• Ongoing calls with participating manufacturers to update/revise strategy.
Initial Kick-Off Phase
• Upon award, communicate to vendor and internal Product Management/Business
Development teams
1
• Develop contract terms and conditions statement, pricing calculator, and published
contract price file.
• Review administrative requirements
• Set e-mail aliases (ncpa@tdsynnex.com)
• Develop NCPA-dedicated contract webpage with required contract details, pricing
calculator, and additional relevant contract information for ease of navigation
• Determine manufacturer’s strategy and reseller engagement
• Establish reseller qualifiers, sales minimums, agreement
• Review contract requirements with authorized resellers
• Review required business plan/marketing plan from authorized resellers
• Conduct training via webinars of resellers, sales reps, Business Development Reps,
Product Managers and manufacturers
• Where applicable, conduct joint road shows to promote/train
• Publish TD SYNNEX Corporation press release
• Provide marketing collateral for resellers
Ongoing Management
• Training/webinars - initial and ongoing
• Product Refresh - marketing and communication
• Business Development - slip/gain report for both reseller and manufacturer
• Business Development - monthly sales report to Manufacturer with email updates
• Quarterly Business Review for reseller (or as needed)
• Quarterly Business Review for manufacturers (or as needed)
• Identification of potential seasonal pricing (hot list) for NCPA eligible agencies
• Quarterly Business Review webinar for reseller community
• Periodic events to include NCPA contract dedicated marketing and training sessions at
our TD SYNNEX Public Sector SLED events (see
https://www.synnexcorp.com/us/govsolv/events/ for examples of upcoming events)
• Maintenance of authorized reseller database with contact information
• Contract reporting and Administrative fee payment to the NCPA
• Pricing updates as well as new product identification and submission
• Describe your firm’s capabilities and functionality of your on-line catalog / ordering
website.
TD SYNNEX utilizes a proprietary enterprise resource planning (ERP) system called CIS. CIS
has been built from the ground up to specifically support all aspects of distritrution business
needs.
With CIS as the back bone of the TD SYNNEX system, TD SYNNEX is able to offer eBusiness
solutions. We feature a complete suite of solutions that partners can pick from that best best-
fits their business needs. Whether partners are new to eCommerce or already have extensive
capabilities, we have options to help your business run leaner and faster.
TD SYNNEX offers the following:
2
TD SYNNEX ECExpress
TD SYNNEX’ ECExpress is a real-time back-office management and e-commerce platform that
streamlines orders, quotes, and invoices. While securely navigating across all TD SYNNEX
sites and tools without logging in again, the ECExpress platform enables you to see product
alerts and available inventory, save frequent product searches, and subscribe to reports that
include:
• XpressTrak Alerts
• Price and Availability Download (Reseller partners only)
• Bid Portal (Reseller partners only)
• Reports
• Custom Product Search
• Recent Orders
TD SYNNEX’ Footprint in Mobile Apps
TD SYNNEX B2B services offer reseller partners Application Development Services to help
balance costs, boost service levels and improve productivity through vigorous management of
flexible, high-performance, business-critical applications. Leveraging the best-of-technologies
and practices, we ensure that your business applications are developed, maintained and
managed within optimal costs and acceptable timeframes to provide you secure and
undisruptive business environments. We approach Application Development in a mature and
proactive way. We believe that Application outsourcing can reap benefits only if risks are
minimized, while being balanced by off shoring incentives like reducing costs, unfailing
performance ratios and consistent quality levels. Our development model is a recipe of
conventional and current business practices. We complement conventional practices with agility
to provide faster, more enhanced solutions to clients. We deliver applications within shorter
timeframes and agreed-upon deadlines, all without cutting corners or compromising quality.
B2B & eCommerce
TD SYNNEX believes the sole purpose of Information Technology(IT) is to support our
businesses. We understand that our customers have unique eCommerce capabilities,
preferences, and "best technologies" available. Our eCommerce options allow customers to
choose the most cost effective solution that fits their needs, from the simplest to the most
advanced cutting-edge technologies. TD SYNNEX supports both EDI ANSI x12 File Document
Specifications and Flat File Document Specifications.
Web Services & XML
TD SYNNEX Web Services are available to reseller partners. The following Web Servics are
available:
• Customer Purchase Order
• Price and Availbility
3
• Expense Estimate
• Product Feed Service
• Customer PO Status
TD SYNNEX also offers real-time XML services. Real-time available services include:
• EDI
• PO Submit
• PO Status
• Freight Quote
• Price and Availablity
• RMA Create
• RMA Status
• XML Invoice
TD SYNNEX eStorefronts
eStorefronts is an online ordering system based on ECExpress, built and hosted by TD
SYNNEX. eStorefronts allow resellers to create their own end-customer catalog, or offer all TD
SYNNEX Skus to their end-customers, while controlling pricing at a customer or product level.
eStorefronts include built-in order management controls, real-time pricing and availability,
personalized branding, order notifications and more, all for one inclusive monthly fee.
Punch-out Catalogs
Migrate away from Excel and PDF contract pricing lists by implementing a PunchOut with your
customer. Leverage TD SYNNEX’ experience and create a branded product catalog accessible
from reseller end-user customers’ ordering system. Resellers can include a shopping cart with
products, quantities and pricing, directly linked to your customers‘ procurement system.
Features
• Brand the catalog as your own - TD SYNNEX becomes your silent partner.
• Keyword search, product specifications, real-time availability.
• Supports Configure-To-Order(CTO) and non TD SYNNEX sku sales.
Benefits
• Our connections use cXML/XML, SOAP/Web Service, HTTP Post and REST/JSON.
• Our most popular enterprise systems to date include SAP/Ariba, Oracle, Perfect
Commerce and service now.
• Our programmers can seamlessly connect to your customer's procurement system using
the highest security standards, such as PCI, Trustwave and HTTPS(TLS) 1.1
• Describe your company’s Customer Service Department (hours of operation, number of
service centers, etc.)
4
TD SYNNEX’ Customer Care after-sale support team recognizes the importance of providing
timely, responsive services to Return Merchandise Authorizations (RMAs) and RMA
discrepancies, order inquiries, including outbound shipments, and claim processing. We
continuously strive to provide world-class customer support, and address all of our customer
requests as opportunities to improve and raise the quality of our services because repeat
business depends on your satisfaction.
Customer Service is available Monday through Friday (8:00 AM to 6:00 PM Eastern Time).
Customer Service Contact Information:
Phone: (800) 756-1888
Fax Number: (501) 360-6801
Email: CShelp@tdsynnex.com
With 15 distribution and 5 office facilities nationwide, TD SYNNEX gets the right products to
market, right-on-time. In addition to reducing shipping times, our regional warehouse placement
slashes freight costs to customers, helping them win deals and boosting their margins.
Our model streamlines business processes to lower costs and create greater efficiencies. We
combine our core strength in distribution with our service model to provide our customers
greater efficiencies in time to market, cost minimization, real time linkages in the supply chain
and aftermarket product support. TD SYNNEX operates distribution facilities in the United
States, Japan, England, Canada and Mexico. Our distribution processes are highly automated
to reduce errors, ensure timely order fulfillment, and enhance the efficiency of our warehouse
operations and back office administration. Distribution facilities are geographically located near
reseller customers and their end-users. This decentralized, regional strategy enables us to
benefit from lower shipping costs and shorter delivery lead times to our customers. Furthermore,
we track several performance measurements to continuously improve the efficiency and
accuracy of our distribution operations. Our regional locations also enable us to make local
deliveries and provide will-call fulfillment to more customers than if our distribution operations
were more centralized, resulting in better service to our customers.
TD SYNNEX’ global presence includes:
• Sales offices and warehouses in 11 states
• National field client executives to manage the entire country for services, commodity and
enterprise sales
• Focused IT distribution strategy for the United States and Canada
• 15 distribution facilities in the United States so TD SYNNEX can offer one- to two-day
freight service to major metropolitan areas
• Leveraging TD SYNNEX cost efficiencies and scale
• Global BPO centers allow for 24/7 operations (North America, Central America, Asia,
and Europe)
• Reseller Partners with local offices to allow for full statewide coverage
TD SYNNEX Distribution Centers:
5
• Chino, Califorina
• Fontana, Califorina
• Tracy, California
• Miami, Florida
• Suwanee, Georgia
• Romeoville, Illinois
• South Bend, Indiana
• Southaven, Mississippi
• South Brunswick, New Jersey
• Swedesbouro, New Jersey
• Columbus, Ohio
• Groveport, Ohio
• Fort Worth, Texas
• Garland, Texas
• Chantilly, Virginia
TD SYNNEX Office Facilities:
• Fremont, CA
• Clearwater, FL
• Greenville, SC
• Herndon, VA
• Tempe, AZ
• Green Initiatives (if applicable)
o As our business grows, we want to make sure we minimize our impact on the
Earth’s climate. We are taking every step we can to implement innovative and
responsible environmental practices throughout NCPA to reduce our carbon
footprint, reduce waste, energy conservation, ensure efficient computing and
much more. To that effort we ask respondents to provide their companies
environmental policy and/or green initiative.
See PDF file “TD SYNNEX Response Exhibit x td-synnex-2022-corporate-citizenship-
report”
• Anti-Discrimination Policy (if applicable)
o Describe your organizations’ anti-discrimination policy.
See PDF file “TD SYNNEX Response TD SYNNEX Global Human Rights Policy (3-23)”
• Vendor Certifications (if applicable)
o Provide a copy of all current licenses, registrations and certifications issued by
federal, state and local agencies, and any other licenses, registrations or
certifications from any other governmental entity with jurisdiction, allowing
6
respondent to perform the covered services including, but not limited to, licenses,
registrations, or certifications. Certifications can include M/WBE, HUB, and
manufacturer certifications for sales and service.
See PDF file “TD SYNNEX Response Exhibit x TD SYNNEX product_linecard” Other
certifications, registrations, and/or licenses can be provided upon request.
• Additional Agreements (if applicable)
o Provide a copy of additional agreements
Can be provided upon request.
7
Artifact 9 Online Capabilities
TAB 4
VENDOR PROFILE
• Describe your firm’s capabilities and functionality of your on-line catalog / ordering
website.
TD SYNNEX utilizes a proprietary enterprise resource planning (ERP) system called CIS. CIS
has been built from the ground up to specifically support all aspects of distritrution business
needs.
With CIS as the back bone of the TD SYNNEX system, TD SYNNEX is able to offer eBusiness
solutions. We feature a complete suite of solutions that partners can pick from that best best-
fits their business needs. Whether partners are new to eCommerce or already have extensive
capabilities, we have options to help your business run leaner and faster.
TD SYNNEX offers the following:
TD SYNNEX ECExpress
TD SYNNEX’ ECExpress is a real-time back-office management and e-commerce platform that
streamlines orders, quotes, and invoices. While securely navigating across all TD SYNNEX
sites and tools without logging in again, the ECExpress platform enables you to see product
alerts and available inventory, save frequent product searches, and subscribe to reports that
include:
• XpressTrak Alerts
• Price and Availability Download (Reseller partners only)
• Bid Portal (Reseller partners only)
• Reports
• Custom Product Search
• Recent Orders
TD SYNNEX’ Footprint in Mobile Apps
TD SYNNEX B2B services offer reseller partners Application Development Services to help
balance costs, boost service levels and improve productivity through vigorous management of
flexible, high-performance, business-critical applications. Leveraging the best-of-technologies
and practices, we ensure that your business applications are developed, maintained and
1
managed within optimal costs and acceptable timeframes to provide you secure and
undisruptive business environments. We approach Application Development in a mature and
proactive way. We believe that Application outsourcing can reap benefits only if risks are
minimized, while being balanced by off shoring incentives like reducing costs, unfailing
performance ratios and consistent quality levels. Our development model is a recipe of
conventional and current business practices. We complement conventional practices with agility
to provide faster, more enhanced solutions to clients. We deliver applications within shorter
timeframes and agreed-upon deadlines, all without cutting corners or compromising quality.
B2B & eCommerce
TD SYNNEX believes the sole purpose of Information Technology(IT) is to support our
businesses. We understand that our customers have unique eCommerce capabilities,
preferences, and "best technologies" available. Our eCommerce options allow customers to
choose the most cost effective solution that fits their needs, from the simplest to the most
advanced cutting-edge technologies. TD SYNNEX supports both EDI ANSI x12 File Document
Specifications and Flat File Document Specifications.
Web Services & XML
TD SYNNEX Web Services are available to reseller partners. The following Web Servics are
available:
• Customer Purchase Order
• Price and Availbility
• Expense Estimate
• Product Feed Service
• Customer PO Status
TD SYNNEX also offers real-time XML services. Real-time available services include:
• EDI
• PO Submit
• PO Status
• Freight Quote
• Price and Availablity
• RMA Create
• RMA Status
• XML Invoice
TD SYNNEX eStorefronts
eStorefronts is an online ordering system based on ECExpress, built and hosted by TD
SYNNEX. eStorefronts allow resellers to create their own end-customer catalog, or offer all TD
SYNNEX Skus to their end-customers, while controlling pricing at a customer or product level.
2
eStorefronts include built-in order management controls, real-time pricing and availability,
personalized branding, order notifications and more, all for one inclusive monthly fee.
Punch-out Catalogs
Migrate away from Excel and PDF contract pricing lists by implementing a PunchOut with your
customer. Leverage TD SYNNEX’ experience and create a branded product catalog accessible
from reseller end-user customers’ ordering system. Resellers can include a shopping cart with
products, quantities and pricing, directly linked to your customers‘ procurement system.
Features
• Brand the catalog as your own - TD SYNNEX becomes your silent partner.
• Keyword search, product specifications, real-time availability.
• Supports Configure-To-Order(CTO) and non TD SYNNEX sku sales.
Benefits
• Our connections use cXML/XML, SOAP/Web Service, HTTP Post and REST/JSON.
• Our most popular enterprise systems to date include SAP/Ariba, Oracle, Perfect
Commerce and service now.
• Our programmers can seamlessly connect to your customer's procurement system using
the highest security standards, such as PCI, Trustwave and HTTPS(TLS) 1.1
3
Artifact 10 Customer Service
TAB 4
VENDOR PROFILE
• Describe your company’s Customer Service Department (hours of operation, number of
service centers, etc.)
TD SYNNEX’ Customer Care after-sale support team recognizes the importance of providing
timely, responsive services to Return Merchandise Authorizations (RMAs) and RMA
discrepancies, order inquiries, including outbound shipments, and claim processing. We
continuously strive to provide world-class customer support, and address all of our customer
requests as opportunities to improve and raise the quality of our services because repeat
business depends on your satisfaction.
Customer Service is available Monday through Friday (8:00 AM to 6:00 PM Eastern Time).
Customer Service Contact Information:
Phone: (800) 756-1888
Fax Number: (501) 360-6801
Email: CShelp@tdsynnex.com
With 15 distribution and 5 office facilities nationwide, TD SYNNEX gets the right products to
market, right-on-time. In addition to reducing shipping times, our regional warehouse placement
slashes freight costs to customers, helping them win deals and boosting their margins.
Our model streamlines business processes to lower costs and create greater efficiencies. We
combine our core strength in distribution with our service model to provide our customers
greater efficiencies in time to market, cost minimization, real time linkages in the supply chain
and aftermarket product support. TD SYNNEX operates distribution facilities in the United
States, Japan, England, Canada and Mexico. Our distribution processes are highly automated
to reduce errors, ensure timely order fulfillment, and enhance the efficiency of our warehouse
operations and back office administration. Distribution facilities are geographically located near
reseller customers and their end-users. This decentralized, regional strategy enables us to
benefit from lower shipping costs and shorter delivery lead times to our customers. Furthermore,
we track several performance measurements to continuously improve the efficiency and
accuracy of our distribution operations. Our regional locations also enable us to make local
deliveries and provide will-call fulfillment to more customers than if our distribution operations
were more centralized, resulting in better service to our customers.
1
TD SYNNEX’ global presence includes:
• Sales offices and warehouses in 11 states
• National field client executives to manage the entire country for services, commodity and
enterprise sales
• Focused IT distribution strategy for the United States and Canada
• 15 distribution facilities in the United States so TD SYNNEX can offer one- to two-day
freight service to major metropolitan areas
• Leveraging TD SYNNEX cost efficiencies and scale
• Global BPO centers allow for 24/7 operations (North America, Central America, Asia,
and Europe)
• Reseller Partners with local offices to allow for full statewide coverage
TD SYNNEX Distribution Centers:
• Chino, Califorina
• Fontana, Califorina
• Tracy, California
• Miami, Florida
• Suwanee, Georgia
• Romeoville, Illinois
• South Bend, Indiana
• Southaven, Mississippi
• South Brunswick, New Jersey
• Swedesbouro, New Jersey
• Columbus, Ohio
• Groveport, Ohio
• Fort Worth, Texas
• Garland, Texas
• Chantilly, Virginia
TD SYNNEX Office Facilities:
• Fremont, CA
• Clearwater, FL
• Greenville, SC
• Herndon, VA
• Tempe, AZ
2
The Power of
Our Purpose
FY2022 Corporate Citizenship Report
Table of Contents
01 A Message from Our CEO
02 We’re TD SYNNEX
07 Environmental Sustainability
17 Social Responsibility
26 Governance
30 Appendix
A Message from Our CEO
A Message from Our CEO
At TD SYNNEX, Our Purpose Is Powerful
The day we announced the merger that created TD SYNNEX, I stood before a screen displaying our
co‑workers from around the globe. I invited them to fulfill a mission and purpose that was greater than
the sum of our individual parts. After all, that’s what the merger of our legacy companies was all about.
By bringing together the insights and impact of two strong our work around the world. It includes ambitious goals and
companies, we are unlocking new possibilities for what we implementation plans to ensure our continued progress. As we
can achieve. Most importantly, we are maximizing the value nurture a new culture, we are leveraging our unified spirit to
we deliver for our customers, vendors and communities. ensure that we create a better, more inclusive world for all.
This is how we will fulfill our purpose: Empowering
our global partners to achieve great outcomes with Our deep commitment to innovation, people and the planet is
technology. All of this is possible because of our dedicated essential to our success. As we continue to align our investments
co‑workers — they embody the best of who we’ve been and who and expand the way we serve our customers, vendors and
we are today. Without them, what we stand for is simply words communities, we are grounded in the principles that have
on paper. However, these words become powerful as people propelled our legacy companies to this unified point.
embrace them and bring them to life. Everything TD SYNNEX
is and will be is ultimately up to us. Together, we can connect One of the ways we celebrated the formation of one TD SYNNEX
the global IT ecosystem and unlock its potential for all. was by partnering with Treedom, providing our co-workers with
the opportunity to have trees planted in East Africa. When I think
Since the merger, we have embraced an approach that puts about the positive impact of the 30,256 trees that now make up
our people and purpose first. In this inaugural corporate the TD SYNNEX forest, I remember that the whole is more than
citizenship report, we outline the strategic environmental, the sum of its parts. When we commit to growing together to fulfill
social and governance (ESG) framework that is shaping a common purpose, there is no limit to what we can do.
Thank you for being with us as we embark on this journey together.
“As we continue to align our investments
and expand the way we serve our customers,
co‑workers and communities, we are grounded
in the principles that have propelled our legacy Rich Hume, Chief Executive Officer, TD SYNNEX
companies to this unified point.”
TD SYNNEX 2022 Corporate Citizenship Report 1
We’re TD SYNNEX
We’re TD SYNNEX
A Company that Cares
We’re a leading distributor and solutions aggregator for the IT
How We’re Making an Impact
ecosystem. The driving force behind our work is approximately
23,500 full-time co-workers of the IT industry’s best and brightest, Our global reach enables big solutions. We benefit
who share an unwavering passion for bringing compelling from leadership across our operations who test solutions
technology products, services and solutions to the world. We’re an and programs that make a difference.
innovative partner that helps our customers maximize the value
We move at the speed of technology. We partner with the entire
of IT investments, demonstrate business outcomes and unlock
technology ecosystem to manage relentless transformation, execute
growth opportunities. At our core, we’re a company that cares.
confidently and evolve to capture opportunities as they emerge. Awards and Recognitions
We care about our partners, our co-workers, our investors and
the world around us. And we’re committed to being a diverse, We care about people and the planet. As we work to be good
inclusive employer of choice and a good corporate citizen. corporate citizens and a diverse, inclusive employer, our values of
inclusion, collaboration, integrity and excellence guide our success.
Who We Are
Where We’re Going
TD SYNNEX1 brings together approximately
23,500 full‑time co-workers of the IT industry’s Amplifying our impact by focusing on our purpose.
best and brightest. Together, we serve 100+ countries We will continue to empower our co-workers and partners
and support 150,000+ technology partners. to meet the needs of the moment and the future.
We simplify the complex to achieve maximum Adapting quickly and developing innovative
value, faster. Our vision is to connect the global solutions to connect our vendors and customers
IT ecosystem and unlock its potential for all. with what they need, when they need it.
We deliver solutions for every type of Setting — then achieving — bold goals. Through our new
ecosystem partner through global technology Corporate Citizenship program, we are focused on setting our strategic
distribution and solution aggregation capabilities. approach and operationalizing our efforts to achieve progress.
TD SYNNEX is branded and trades as Tech Data and Tec D in the Asia Pacific Japan region. Both Tech Data and Tec D are TD SYNNEX companies.
1
TD SYNNEX 2022 Corporate Citizenship Report 2
We’re TD SYNNEX
Our Corporate Citizenship Strategy
It’s good business to do good business. With that in mind, we As a large IT distributor situated in the middle of the supply
launched our first Corporate Citizenship program within the first chain, our company is uniquely positioned to drive meaningful
six months as a combined company. Our strategy for the program environmental and social change. By sharing our ESG commitments
includes a global environmental, social and governance (ESG) and disclosing our progress, we hope to inspire similar action
framework that will help deliver long-term value for our business, and progress by our suppliers, vendors and customers.
co-workers, investors, vendors, customers and communities.
We are actively working to operationalize our strategy across
We informed our ESG framework by engaging key stakeholders our global organization. To oversee our strategy, we have
through an in-depth materiality assessment. Based on created a Global Responsibility steering committee comprised of
insights from the process, we identified priority ESG areas a cross‑regional and cross-functional group of senior leaders. They
that are most important to our stakeholders and business. are supported through our strong partnership with Business for
Social Responsibility (BSR), a sustainable business network and
consultancy that helped us complete our materiality assessment.
Addressing the UN SDGs
Through our corporate citizenship efforts, we are addressing the following United Nations Sustainable Development Goals (UN SDGs):
TD SYNNEX 2022 Corporate Citizenship Report 3
We’re TD SYNNEX
Plotting Our Path Forward: Inside
Our First Materiality Assessment
There are many issues that companies can consider
when establishing the most sustainable path forward.
To make meaningful progress, it’s essential to prioritize
these issues and take a focused, customized approach.
Understanding this, in 2022, we partnered with BSR to
conduct an in-depth ESG materiality assessment.
The first step in the process was to create a list of material
issues, based on industry standards and relevant reporting
frameworks. Next, interviews and surveys with internal and
external stakeholders allowed us to rank and contextualize
each issue. In the third step, each issue was assigned a
score based on various business and stakeholder criteria.
Using these scores, the team generated a materiality
matrix weighing the importance of the company’s top ESG
opportunities. The assessment delivered critical insights
on a range of sustainability topics. For example, we gained
a deeper understanding of our stakeholders’ alignment
on our environmental goals and our opportunities to lead
the technology industry forward. Our stakeholders also
affirmed Diversity, Equity and Inclusion (DEI) as an essential
element for business success, as well as programs to
ensure our co-workers’ health, safety and well-being.
Based on these insights, we developed our ESG Framework
and corporate citizenship commitments. Together, these
provide a roadmap that will unify our organization in
driving progress and creating a more resilient future.
TD SYNNEX 2022 Corporate Citizenship Report 4
We’re TD SYNNEX
TD SYNNEX Materiality Matrix
TD SYNNEX 2022 Corporate Citizenship Report 5
We’re TD SYNNEX
Within our environmental and social pillars, we have established
several bold corporate citizenship commitments. Over the
Our Corporate Citizenship Commitments
next several years, they will drive us to help contribute to
a healthier planet, increase diverse representation in our
workforce and provide access to technology for those in need. Environmental Commitments
As we work to contribute to a healthier planet where our Additional goals:
business and communities can thrive, we are committed • Embed circular economy principles into our product life-cycle
to lowering our global carbon footprint. To support this management strategy and partner with stakeholders to
work, we are committed to setting emissions-reduction minimize waste through repairs, refurbishment and recycling.
targets, increasing our sustainability initiatives and
• Deploy Environmental Management Systems such as the
supporting our customers and vendors. Our goals include:
International Organization for Standardization ISO 14001.
By 2045:
• In line with our commitment to the Science
Based Targets Initiative (SBTi), achieve net‑zero
greenhouse gas (GHG) emissions.
Social Commitments
Our commitment to social responsibility starts by creating an By 2030:
inclusive and welcoming environment for our co-workers. To • Increase representation of those who identify as women to
support that environment, we are committed to increasing 50% of our workforce and 40% of our people leaders.
diversity in our workforce and ensuring equitable programs
and practices. We also aim to double co-worker participation
in our seven business resource groups (BRGs), listed on Additional goals:
page 22 in this report, to drive our social impact. As our • Increase the diversity of our partner ecosystem.
business grows, we are committed to increasing diversity in • Help bridge the digital divide by providing devices, digital skills
our business partner ecosystem and working with partners training, internet connectivity and technical support to underserved
to help bridge the digital divide. Our social goals include: communities and leverage partnerships with similarly focused
nonprofits, such as Human I-T, to digitally equip approximately
By 2025: 20,000 households — touching the lives of 60,000 people.
• Increase representation of underrepresented
groups in our workforce.
• Double co-worker participation in our BRGs.
TD SYNNEX 2022 Corporate Citizenship Report 6
2022 Highlights
Pillar 1: Education and Thought Leadership
• Launched a module-based sustainability training program.
• Our first two courses “Sustainability Essentials” and
“Circular Economy” were launched.
Pillar 2: Sustainability Metrics and Reporting
Environmental
• Achieved a C score of Awareness on our first CDP
assessment as TD SYNNEX.
• 12 sites are Energy Star, LEED or BREEAM certified offices.
• Implemented an ESG Accounting tool for data collection.
Sustainability
Pillar 3: Climate Mitigation and Greenhouse Gases
• Committed to achieving net-zero GHG
emissions in our global operations by 2045.
• In 2023 we will submit our near-term
emissions targets to SBTi for approval.
• Launched a partnership with the University of
At TD SYNNEX, we share a vision for a vibrant, Along the way, we plan to set targets for emissions South Florida to help advance our net-zero carbon
interconnected world. Increasingly, however, the effects reductions and increase our sustainability initiatives ambitions at our Clearwater, Florida, headquarters.
of climate change pose an immediate threat to this worldwide. We are committed to advancing the circular • Established a global, internal TD SYNNEX working group
specializing in Sustainable Transportation and Logistics.
vision. As a result, one thing that’s clear for those in the economy by partnering with our stakeholders to
technology industry and beyond: The time for purposeful maximize the value of technology and minimize waste. Pillar 4: Circular Economy
environmental action is now. Through our new Corporate To better understand our environmental impact and our • In 2021 diverted 350,000 mobile handsets from landfills
Citizenship program, we are working to lower our global opportunities to improve, we have conducted internal through TD SYNNEX Renew’s mobile trade-in program.
carbon footprint, expand the circular economy and assessments and benchmarking. We are also deploying • Established a global, internal TD SYNNEX working
deliver education and thought leadership by taking a environmental management systems, aligning with group specializing in Circular Economy.
coordinated, collaborative approach. We have committed international standards and reporting our performance
Pillar 5: Culture
to the Science Based Targets initiative (SBTi) Business through CDP. We recognize that sustainability is a journey
• Planted 30,256 trees in East Africa through
Ambition Pledge and established a target to achieve and we are confident that we can drive meaningful our ongoing partnership with Treedom.
net‑zero GHG emissions in our global operations by change across our business and the IT ecosystem.
2045, with many of our locations aligning with even more
aggressive timelines and locally appropriate guidelines.
TD SYNNEX 2022 Corporate Citizenship Report 7
Environmental Sustainability
Promoting Grassroots Action
Sometimes the initiatives that push our company forward
grow from the bottom up. That’s been the case with Climate
Parliament, a co-worker-led initiative to achieve climate
neutrality in our Benelux region operations by 2030.
Climate Parliament began in early 2021 with a group of
about 25 co-workers from Belgium and the Netherlands.
Prompted by a call to action by leaders in our Benelux
region, the group volunteered for a five-day training on
design thinking. The training inspired them to launch
four initiatives aimed at mitigating climate change
through green mobility, green transportation, zero waste
and energy-consumption awareness. The group also
helped the region achieve ISO 14001 certification for
improved environmental management practices.
In 2022, the group’s participation nearly doubled, and added
another initiative, the Green Certificate Program: working
with customers to reduce their carbon emissions caused
Reducing Our Carbon Footprint by transportation. When emissions have been reduced the
customer receives a TD SYNNEX Green Certificate, which
can be prolonged every quarter. We have similar “Green
Teams” in Germany, Iberia, Italy and the Nordics region. In
Climate action can’t wait, so we’ve made it our environmental priority. We began our carbon-reduction journey in September
the Americas, we have teams in Greenville, South Carolina,
2021, when we signed the SBTi’s Business Ambition Pledge. In line with the Paris Agreement — which aims to limit global
and Costa Rica. We plan to expand these co‑worker‑led
warming to pre-industrial levels2 — we committed to achieving net-zero GHG emissions in our global operations by 2045. To teams around the world. The goal is to empower co‑workers
get there, we’re focused on minimizing the carbon footprint of our operations while working with partners to help decarbonize to inspire their colleagues, customers and vendors
the IT ecosystem. We are also implementing data management systems to enhance our collection and disclosure of GHG in accompanying TD SYNNEX on its carbon‑neutral
emissions data. These efforts will help make up our carbon-reduction roadmap, which will outline our pathway forward. journey. Additionally, TD SYNNEX’s wholly owned
subsidiary Hyve Solutions recently launched their “Hyve
Environmental Initiative.” This initiative has a similar goal of
harnessing the interests and creativity of Hyve Solutions’
United Nations, “The Paris Agreement.”
2 global co-worker community to accelerate progress in
Hyve’s environmental sustainability performance.
TD SYNNEX 2022 Corporate Citizenship Report 8
Environmental Sustainability
produce the goods and services we distribute, as well as through the
Measuring Our Emissions
transportation and use of the products we bring to market. We are
FY2022 Scope 1 and 2 Emissions
Assessing our carbon footprint is the first step in effectively currently refining our data collection and calculation tools to better (metric tons)3
reducing it. With that in mind, we recently calculated our quantify these. The key to tackling this challenge is to promote
global carbon footprint for FY2022 for locations within our circular economy principles and to shift to greener transportation
operation control. Our Scope 1 (direct) emissions primarily and renewable fuels. One of the ways we are addressing our
come from natural gas that we burn for heat, while our Scope 2 carbon impact is through our European Travel Policy, which
(indirect) emissions come from third parties that generate encourages co‑workers to be judicious about face-to-face meetings,
our electricity. To lower these categories, we are working to make trips multi-purpose, and prioritize transportation with a
reduce our energy consumption and use of fossil fuels. lighter carbon footprint, like rail rather than air. For instances
when in-person meetings are necessary, we have partnered with
Our biggest challenge is calculating and lowering our Scope 3 Climate Partner, which specializes in helping companies offset
(value chain) emissions, which account for most of our global CO2 emissions, to fund certified projects that have a positive and
carbon footprint. They are generated by our vendors as they direct impact on communities. In 2022, our partnership resulted
in the offset of 1,991 tCO2e, which was certified to us by Climate
Partner, investing in two high-quality, verified projects: the Electricity: 38,710 (99%)
construction and operation of Mauritius’ first large-scale solar
plant (Verified Carbon Standard, VCS), and various photovoltaic
plants in five different states of India (Gold Standard, GS VER). 38,914 tCO
When certifying according to ISO 14001, our sites in Europe
assume an 80% renewable energy procurement target
in the following year, as long as renewable electricity is
available in the specific country and leasing contracts allow
for this possibility. Additionally, air travel booked through
our booking agency automatically calculates and adds a
carbon offset fee, which is covered by the company.
Please refer to pg. 32.
3
TD SYNNEX 2022 Corporate Citizenship Report 9
Environmental Sustainability
Creating a TD SYNNEX
Forest with Treedom By the Numbers: Measuring the Impact of the TD SYNNEX Forest
Without our dedicated co-workers, progress toward
our climate commitments wouldn’t be possible. So,
for TD SYNNEX’s one-year anniversary, we wanted
to find a creative and climate-friendly way to honor
them and continue to embed a culture of impact
across the organization. The result was our partnership
with Treedom, which planted a tree for each of our
7,950,750kg 30,256 1,780
approximately 23,500 full-time co-workers around the The TD SYNNEX Forest is responsible We’ve planted 30,256 Over 1,780 native farmers were
world, with additional trees planted for each co‑worker for absorbing 7,950,750kg of CO2. trees worldwide to date. involved in planting the forest.
who joined TD SYNNEX throughout the year. This year,
TD SYNNEX was honored to receive Treedom’s “Bold
and Brave Award” in recognition of the company’s
efforts to push forward boldly and go above and
beyond in pursuit of the mission to Green the Planet.
Through this partnership, Treedom has so far planted
30,256 trees in East Africa. Together, these trees
make up the “TD SYNNEX forest,” which supports
the environment by helping to protect biodiversity,
mitigate soil erosion and desertification and sequester
carbon. The trees also bear fruit that local farmers can
harvest, which helps to bolster the local economies
where the trees are planted. The project adds to the
work of TD SYNNEX co-workers in Europe, who, in
2021, were gifted trees to redeem through Treedom for
a “future dream forest.” TD SYNNEX has committed to
planting a tree for each new TD SYNNEX employee,
to continue the tradition and increase our impact.
TD SYNNEX 2022 Corporate Citizenship Report 10
Environmental Sustainability
Optimizing Our Operations
To reduce our carbon footprint, we are focused on enhancing 9,800 MWh of electricity since the system began operations in top award for waste reduction and recycling. Meanwhile, in
environmental sustainability across our global organization. 2013. The most recent project installed over 500 panels on the France, we have achieved ISO 9001 and 14001 certifications and
Our approach is to invest in sustainable infrastructure while roof of our Maplewood, U.K., location, enabling approximately earned EcoVadis’ Platinum Medal for our sustainable management
bolstering our sites’ grassroots projects. For example, co‑workers 185.06 MWh of electricity generated for on-site use. system, meaning that we scored in the top 1%. In all, over 50
in our Climate Parliament introduced an initiative for greener TD SYNNEX locations are certified through ISO 9001, ISO 14001,
commuting that began in Europe and has gained interest at our In 2022, we launched a partnership with the University of or both. Additionally, we achieved EcoVadis’ Bronze Medal for
Clearwater, Florida, headquarters. In the United Kingdom, co- South Florida (USF) that brought students together to engage our operations as TD SYNNEX, as well as LEED, BREEAM, or
workers created in-person event guidelines to proactively work in exercises based on our company’s sustainability data, with Energy Star certification for our sites in the following locations:
toward delivering a fully environmentally friendly experience. a focus on improving our key performance indicator (KPI) • Alcobendas, Madrid, Spain
By providing user-friendly checklists for all elements of an processes. They have conducted on-site assessments at our
• Maplewood, United Kingdom
event — including catering, accommodation, travel, venue, headquarters in Clearwater, Florida, and identified solar generation
• Stockholm, Sweden
collateral and merchandising — we aim to reduce the amount and workplace environment possibilities to decarbonize our
of energy, waste and carbon emissions from each event. operations and advance our net-zero commitment. • San Antonio, Texas, United States
• Chino, California, United States
To reduce our energy impact, we have invested in five transformative As we increase our sustainability initiatives, we’re proud of the • Rialto, California, United States
solar projects in Aalst, Belgium; Maplewood, U.K.; Swedesboro, recognition our teams have received. In China, we recently earned
• Herndon, Virginia, United States
New Jersey; Tempe, Arizona; and in one of our co‑headquarters an excellence-level Wastewi$e Certificate via Hong Kong Green
locations of Fremont, California, which has generated more than Organization Certification (HKGOC). The certificate is HKGOC’s • Espoo, Finland
• Warsaw, Poland
• Bor, Czech Republic
• Bangkok, Thailand
• Sydney, Australia
TD SYNNEX 2022 Corporate Citizenship Report 11
Environmental Sustainability
10 Ways We’re Reducing Our
Carbon Footprint Around the World
1. Shifting to energy-efficient lighting, such as zone
lighting and LEDs
2. Implementing temperature regulation at our data
centers and facilities
3. Adopting energy-efficient servers such as those
used in Singapore
4. Investing in energy-efficient conveyor systems at our
North American logistics centers
5. Introducing green transportation, through practices
like load optimization and by investing in electric
vehicles and charging stations
6. Installing solar panels including several large-scale
projects in the U.S.
7. E-waste and recycling programs at facilities
By the Numbers: A Smaller Carbon When we refurbished our throughout the U.S. and Europe
Footprint in Clearwater, Florida Bracknell, U.K., offices, we 8. Minimizing waste-to-landfill by reusing and
wanted to minimize waste. optimizing packaging, donating office furniture and
avoiding single-use office products
By partnering with the charity
9. Leveraging partnerships, including with the
Waste to Wonder, we donated
University of South Florida to optimize our
office furniture to the Not Clearwater headquarters
Alone Foundation Trust, 10. Environmental progress, including an EcoVadis
4,000 550 which serves underprivileged
children in Ghana, West
assessment, ISO 14001 certification and Hong Kong
Green Organization certification
Completed LED lighting Achieved an estimated
Africa. We plan to adopt the
on approximately 4,000 annual GHG reduction
lights and added multizone of more than same process as we move and
HVAC occupancy sensing 550 metric tons of CO2e. refurbish other U.K. sites.
at our Clearwater HQ.
TD SYNNEX 2022 Corporate Citizenship Report 12
Environmental Sustainability
Working Toward Energy Sobriety
logistics. This enables us to prioritize our efforts related to
Accelerating Sustainable in France
working with logistics partners, optimizing loads and investigating
Transportation and Logistics
sustainable fuels, and working with suppliers to reduce packaging
weight, which saves fuel and the associated emissions. In terms of our company’s environmental impact, energy
As a company in the middle of the technology value chain,
consumption plays a major role. That was one of our French
transportation and logistics are critical to our operations.
In our Benelux region, we talk to our carriers to make the “last team’s key insights as they deployed the ISO 14001 standard
However, these areas are also large contributors to our carbon in 2019. As a result, they are focused on achieving energy
mile” green in all major cities. Our goal is to work toward electric
footprint. This isn’t unique to TD SYNNEX — according to the sobriety by reducing the frequency and intensity of the region’s
transportation alternatives within the major cities where we
Environmental Protection Agency, transportation is the largest overall energy use. The team’s first step was to create an
deliver to our end customers. In addition, the group started a
contributor of U.S. GHG emissions.4 The way we see it, our action plan with ambitious water, gas and electricity reduction
Green Certificate Program, working with customers to reduce
company has a big opportunity to reduce our GHG emissions by targets set for 2024, 2030, 2040 and 2050. To achieve these
their carbon emissions caused by transportation. When emissions targets, they have developed an energy sobriety plan focused
finding more sustainable transportation and logistics solutions.
have been reduced, the customer receives a TD SYNNEX on three areas:
Green Certificate, which can be renewed every quarter. • Reducing energy consumption (in terms
To address these issues, we recently launched an area of focus
on sustainable transportation and logistics. This group will of water, electricity and gas).
help outline goals, develop KPIs and identify specific initiatives • Optimizing their operations to support cleaner consumption
that will allow us to accelerate sustainable transportation and patterns and increase the use of renewable energy.
• Anticipating potential shortages or challenges related
to the carbon impacts of current consumption patterns.
So far, the plan has prompted a variety of actions that
have led to promising results. For example, in 2021,
the team achieved a 20.6% reduction in its electricity
consumption compared to 2019. Building on this
success, they intensified their efforts in 2022. Plans are
underway to deploy the ISO 50001 standard for energy
management and begin regular internal and external
energy audits. The region is also training its co-workers
to become “eco-responsible workers” — including
fighting against at-home and on-the-job energy waste.
United States Environmental Protection Agency, “Carbon Pollution from Transportation.”
4
TD SYNNEX 2022 Corporate Citizenship Report 13
Environmental Sustainability
Promoting the Circular Economy By the Numbers: Reducing Impact
Through Reuse
Usually, circular products are associated with applying circular company to address and manage issues related to the circular
economy principles to the design phase of products, such as design economy. By embracing the four R’s — reduce, reuse, repair and
for durability or using secondary materials instead of virgin. recycle — this team is leading our effort to collectively minimize
However, design alone does not guarantee that products will be waste by maximizing the long-term value of our products.
collected and cycled back at the end of their use. Thus, a circular
economy for IT requires not only circular products, but a holistic Shyft Global Services, a subsidiary of TD SYNNEX, delivers
circular system of products, services, networks of actors and end‑to-end product and customer life cycle management services
supporting infrastructure. Companies that want to offer circular for original equipment manufacturers and other technology
products to their customers will have to actively establish such innovators. Outsourcing downstream logistics and related services
a system collaborating with value chain partners to manage the to a global partner like Shyft helps technology companies adopt
different dependencies and monitor the system’s effectiveness. a circular economy philosophy, which is important in reducing
the impact of their IT infrastructure, extending the product life
One way technology companies can boost environmental progress cycle and minimizing e-waste. Building upon our former Global
is by combatting e-waste — or waste from electrical and electronic Lifecycle Management organization and other global services
equipment. According to the United Nations, e-waste is one of teams, Shyft brings together world-class facilities, a robust
the fastest-growing waste streams, with humans producing an infrastructure and more than 1,500 service professionals and By giving a second life to devices, TD SYNNEX Renew
estimated 53.6 megatons (Mt) of e-waste in 2019 alone.5 Beyond IT experts from around the globe. The result of these efforts is has provided the following environmental benefits:
crowding landfills, many types of e-waste, such as batteries, that approximately 550 tonnes of repaired computer, storage,
contain heavy metals, so improper disposal can contaminate soil
and waterways and be harmful to people’s health. This is a pressing
network, broadband and retail products were returned to service.
128 0.20
challenge — and an important opportunity for our industry to Similarly, in 2022, we expanded services in TD SYNNEX Renew’s We saved the water We reused
accelerate positive change. device trade-in program. Renew includes an online portal that of approximately approximately
resellers, retailers and dealers can use to provide a customer- 128 Olympic 0.20 tonnes of
Accordingly, TD SYNNEX is working toward incorporating friendly device trade-in process. In fact, during the year, our swimming pools. precious material.
circular economy principles into our product life-cycle mobile device trade-in program saw 30% growth and in 2021 we
management strategy. We also provide tools, services and other
resources that support and encourage our partners to do the
diverted approximately 350,000 mobile handsets from landfills
by either reusing or recycling them from our reseller’s customers.
+33 +42
We preserved We diverted over 42kg
same. In 2021, we established areas of specialization within the
over 33 tonnes of of rare material from
United Nations Institute for Training and Research, “Global Transboundary E-waste Flows Monitor 2022.”
5 ferrous materials. e-waste disposal.
TD SYNNEX 2022 Corporate Citizenship Report 14
Environmental Sustainability
This avoided an estimated 38,000 tonnes of CO2 and saved enough going to landfill and avoided the emission of approximately
metals to produce the equivalent of 12 mid‑sized cars. We also 18,000 kilograms of carbon in virgin materials, harvesting
improved the functionality of our InTouch e-commerce platform, and manufacturing. The Waste to Wonder Trust seeks out and
currently in use in France with plans to expand globally, to guide refurbishes IT and other good quality office equipment and works
customers toward products that are developed with sustainability with other charities to support children in the U.K. and 19 other
in mind. It’s important to note that various regions have unique countries. The items donated by TD SYNNEX were passed from the
regulations surrounding the production and disposal of technology Waste to Wonder Trust to the Not Alone Foundation Trust Ghana,
products, so our teams work hard to ensure compliance to do where we are certain they will be put to good and productive use.
what’s required to protect our communities and environment. The items diverted from landfill as a result of this partnership
include 200 wooden desks, 200 fabric desk screens, 60 wooden
Another TD SYNNEX program that contributes to the circular storage units, 40 chairs, four tables and two small settees.
economy is our sustainable subscription solution for both B2B
and B2C resellers known as Tech-as-a-Service (TaaS). The TaaS We plan to repeat this process when TD SYNNEX relocates its
program enables resellers to offer flexible finance plans, including Basingstoke offices to an adjacent building that is more energy
leases to their small and medium sized business customers efficient early in 2023.
whereby hardware, software and services can be bundled into Ensuring Responsible Packaging and Materials
single recurrent payments. The hardware is returned at the end Use Throughout the Supply Chain
of the program, where it is given a second life. This prevents the Sustainability Practices in Our New
unnecessary storage of depreciating assets for long periods of time, Stockholm Office Yet another effort focuses on protecting users and the environment by
as well as avoiding any improper disposal. ensuring that products we bring into the market are properly labeled
Our new office in Stockholm, Sweden, was designed and built with and include necessary safety warnings and handling instructions.
environmental, social and economic sustainability in mind. The new
Moving Waste to Wonder in Our Facilities office boasts state‑of‑the‑art finishings and technology, as well as TD SYNNEX further takes action to ensure that vendors are selling
mindful use of used equipment and furniture. The office is optimally compliant products. This includes a mindful usage of raw materials
As part of our commitment to reduce our overall carbon located to allow for commuting by public transport, and is built and chemicals; and reducing hazardous substances in materials,
impact and move toward net‑zero carbon, TD SYNNEX was to support a hybrid workforce, enabling a much lower commuting products and packaging. Our goal is to have waste related to our
excited to work with partner organization the Waste to Wonder footprint. By designing the space well, we are able to occupy fewer vendor’s products, batteries and packaging be collected, recycled
Trust to repurpose furniture following our Bracknell office square meters, thus saving electricity and water use. All of these and disposed of properly.
refurbishment. The donated chairs, desks and other items features enable us to cater to as many people as possible while
prevented approximately 10,000 kilograms of material from utilizing the planet’s resources with long-term sustainablity in mind.
TD SYNNEX 2022 Corporate Citizenship Report 15
Environmental Sustainability
Education and Thought Leadership:
Launching Our Badge Program
Knowledge sharing is one of the most powerful tools we
can use to create a more sustainable future. We recently
developed and are disseminating an industry-leading
training program to provide our co-workers, vendors,
customers, partners and other IT leaders with critical
information about sustainable practices. Currently, the
program includes two modules, with plans to expand into
other ESG topic areas soon. The two existing modules
are focused on sustainability essentials and the circular
economy, and compile leading sustainability practices from
vendors in addition to TD SYNNEX’s own practices. They
contain explanations, graphs and videos, with participants
earning a badge upon the training’s completion. We see
it as a badge of honor for investing in new knowledge
that can support our environment and communities.
TD SYNNEX 2022 Corporate Citizenship Report 16
Social
Responsibility 2022 Highlights
• Achieved 27% female representation
TD SYNNEX is proud of its co-workers, who represent innovate new approaches and lead local initiatives. As at the director and above level
the best and brightest in the IT industry and work every we learn from their efforts, we leverage our company’s • Awarded 7 college scholarships to co-workers
and their families by expanding our annual
day to rewrite the rules of what technology distribution global footprint to help them expand their reach and Huang Leadership Development Scholarship
can do. Our co-workers are strategic thinkers who are success. Through our new social strategy, which is • Raised $17M to support TD SYNNEX
passionate about their work and want to make a positive focused on our company, culture and people, we will Share the Magic program since its inception
impact on their communities and the world. Through further empower and inspire this powerful team.
a servant leadership approach, we empower them to
TD SYNNEX 2022 Corporate Citizenship Report 17
Social Responsibility
Connecting Our Co-Workers Across the Globe
Our business is all about creating connections, so in the past year, Our company’s success stems from our ability to attract and
we focused on the values that bring us together. We value inclusion develop co-workers who embody these values each day. We
and the unique backgrounds, perspectives and experiences that seek people with a can-do attitude who are eager to tackle new
make each of us who we are. We value collaboration — both with challenges in a workplace where they can thrive. As we expand
our co-workers and our value chain partners. We value character, our global workforce, we’re committed to increasing diversity,
as true innovation requires accountability and trust. And we including in leadership roles. We’re also invested in ensuring
value excellence; when we deliver for our customers, partners ample opportunities for co-workers to connect, learn and lead.
and communities, we all win. Crucially, we prioritize our co-workers’ personal and family health
and wellness. From the candidate phase all the way through
succession planning, we want every co-worker to look back on
a great experience.
Reimagining Our
Ensuring a Safe Workplace for All Future Workplaces
We believe that safety is a shared responsibility, and that we can
There are so many ways that our work environments
ensure future safety through a combination of strong work practices
can shape our daily experience. At TD SYNNEX, we’re
and the vigilance of every one of our co-workers. Our objective is to taking this into account as we design and refabricate
provide a safe workplace and environment for all co-workers and offices. For example, in some locations, we’re planning
our goal is zero accidents and injuries. We work to achieve this by to include wellness spaces for people to concentrate,
following the guidance of applicable Occupational Safety & Health take a break from their screens or unwind. In our
Administration (OSHA) standards, continually reviewing work larger locations, we are also creating mothers’ rooms
practices, and analyzing any incidents for ways to improve. We to support co-workers and their families, following
provide a wide variety of safety training courses — delivered when the lead of our locations in Clearwater, Fremont and
co-workers are hired, based on their job description, prior to use of Greenville. Another new feature will be multi-faith areas,
certain equipment, or annually — as appropriate to the situation. which will enhance our culture of inclusion. The idea
is to increase flexibility and build new spaces where
people feel comfortable and welcomed by design.
TD SYNNEX 2022 Corporate Citizenship Report 18
Social Responsibility
By the Numbers: Making
A Social Strategy that Puts People First TD SYNNEX a Great Place to Work
As we created TD SYNNEX, we had an important
opportunity to bring forward the defining cultures
of our legacy companies, SYNNEX and Tech Data.
Following the merger, we put enormous energy into
prioritizing and guiding our company’s culture.
In 2022, we were proud to earn several awards that
recognize our culture and caring environment, including
Forbes’ America’s Best Employers For Diversity,
FORTUNE World’s Most Admired Companies, The
Human Rights Campaign’s Best Places to Work for
LGBTQ+ Equality and Great Place to Work‑Certified™
in the United States. Great Place to Work‑Certified™
Company Culture Community is a prestigious recognition based on what co‑workers
We prioritize accountability and make We know our differences make the We emphasize corporate citizenship say about their experience working at our company.
sure that resources, processes and difference. We value, respect and to engage and uplift our local In fact, 74% of co-workers said TD SYNNEX is a great
measurements are in place to support celebrate our diversity. Through our communities and we leverage our place to work — putting us 17 points higher than the
our commitments and ensure that councils, BRGs and our co-workers, position to help build a diverse and average U.S. company. Here are some other insights
every co-worker understands their role. we create opportunities to educate, robust IT ecosystem. co‑workers have provided about working at TD SYNNEX:6
celebrate and recognize our diverse
85% 81%
co-worker communities and our
inclusive culture.
85% of co-workers 81% of co-workers said
said they felt our management trusts
welcomed when they people to do a
joined TD SYNNEX. good job.
84%
84% of co-workers said
people here are given a
US-only figures.
6
lot of responsibility.
TD SYNNEX 2022 Corporate Citizenship Report 19
Social Responsibility
An environment rooted in the Environmental responsibility Community engagement
principles of DEI Our co-workers know we’re committed We encourage our co-workers to become
It’s not just about words on our website — it’s to climate action and environmental leaders in their local communities by joining
Investing in The Power of Us about fair hiring and promotion practices sustainability, and we empower them to help us in volunteering our collective time and
and an environment that brings us together us make progress toward our goals each day. expertise to build resources that make life
to celebrate the differences that make us better for those in need.
At TD SYNNEX, we talk a lot about The Power
who we are.
of Us, our employee value proposition, which
teams of co-workers inspired and created early
on in our evolution as a new company. Here’s
what we deliver to them as they help us deliver
great results:
Recognition and awards Promoting growth Supporting health and wellness
Great work should be recognized! To fuel When it comes to realizing co-workers’ We provide comprehensive benefits, training
our co-workers’ commitment to helping career ambitions, joining us is just the start. and resources to help our co-workers and
our company deliver great outcomes, we We provide opportunities to learn and grow their families stay well — not only physically
award and acknowledge their exceptional on the job and offer a range of resources for but emotionally and mentally, too.
performance — in some cases on the spot. learning and development.
TD SYNNEX 2022 Corporate Citizenship Report 20
Social Responsibility
Affirming that Our Differences Advancing Our Social Commitments
Make the Difference Through our corporate responsibility commitments, we
are building on our legacy companies’ history as a leader
in promoting and practicing the principles of DEI.
When people join our company, they do so for a multitude of Recently, we launched a DEI strategy to strengthen our pillars of By 2025:
reasons. However, one that we hear over and over is that our company, culture and community. Our central DEI team oversees • We will increase representation of
culture and co-workers give us an edge. People are eager for the this strategy, with support from leaders and co-workers across our underrepresented groups
chance to connect with a vibrant, diverse and globally recognized sites. Through our DEI roadmap, we are driven to foster a diverse
• We will double co-worker participation in our
team. Here, the principles of DEI aren’t stand-alone concepts — workforce, an inclusive culture and programs and practices that
Business Resource Groups
they are foundational to all we do. are equitable for all. We are dedicated to providing opportunities
for DEI-focused education, awareness and engagement. To help
By 2030:
make this effort come to life, TD SYNNEX has committed to having
• We will increase representation of people who
a diverse Board, with members coming from a variety of industries
identify as women to 50% of our workforce
and backgrounds. Currently, 55% of our Board identifies as female
or a member of a minority group. • We will increase representation of people who
identify as women to 40% of leadership roles
TD SYNNEX is also committed to the growth of our Supplier
Diversity program, which aims to increase direct and indirect
spending with diverse businesses, including minority, veteran,
people with disabilities, LGBTQ+ and women-owned businesses.
We have taken concrete steps in the first year as a combined
company to create an ongoing diverse supplier spend database, to
embed supplier diversity as part of ongoing sourcing practices, and
to identify key areas of opportunity to grow spend with existing and
new diverse suppliers. Additionally, we have asked several of our
key supply partners to partner with us in measuring Tier 2 diverse
spend associated with our purchases from them. As all these plans
continue to solidify, we are looking to grow our diverse supply base
by about 20% in the coming 12 to 18 months.
TD SYNNEX 2022 Corporate Citizenship Report 21
Social Responsibility
Bolstering Inclusion and Community advisory networks for leaders and decision makers at TD SYNNEX,
through Business Resource Groups (BRGs) amplifying their communities’ needs in order to influence positive
organizational change.
An important component of our DEI strategy is to support and
grow our seven BRGs. These inclusive, co-worker-led communities While many of our BRGs began in North America, we are excited
are centered around underrepresented affinities and identities. to continue expanding them across the globe. For example, Elevate
Through internal and external engagement opportunities, our and Spectrum have expanded their reach with new chapters in
BRGs provide opportunities for co-workers to have meaningful many European countries over the last few years, and in 2022, one
and inclusive conversations, celebrate cultural differences, give of our newest BRGs, Embrace, was established and launched in
back to our surrounding communities and develop skills to achieve the United Kingdom and Ireland. Plans are underway to launch
their personal and professional goals. They also serve as powerful additional groups and double co-worker participation by 2025.
Our Business Resource Groups Include:
ELEVATE PATRIOTS SPECTRUM BEACON FUERZA EMBRACE RISE
Dedicated to Dedicated to Dedicated to Dedicated to Dedicated to Dedicated to Dedicated to
attracting, retaining recruiting and recognizing, advancing recognizing, empowering, celebrating cultural, celebrating,
and advancing women, supporting military and supporting empowering developing and ethnic and religious supporting and
founded in 2012. veterans, active service LGBTQ+ co-workers, and advancing celebrating Hispanic differences and advancing Asian and
personnel and military founded in 2016. Black co‑workers, and Latinx co-workers, fostering a welcoming Pacific Islander
family members, founded in 2017. founded in 2019. and equitable co-workers, founded
founded in 2013. workplace, founded in 2022.
in 2022.
TD SYNNEX 2022 Corporate Citizenship Report 22
Social Responsibility
Local and Global Diversity, Equity and Inclusion (DEI) Milestones
Goal Achieved
Increase representation of Launched our global DEI strategy.
underrepresented groups by 2025 Established a DEI Executive Council chaired by our CEO and made up of our
executive leadership team. Additionally, established four regional DEI Councils
(APJ, Europe, Latin America and North America).
Launched a recruitment directive to ensure equal representation when
sourcing and interviewing for people leader roles.
Advanced European DEI Council priorities to address the workforce
gender imbalance, cultivate an inclusive culture and enhance the disability
employment program.
By the Numbers: Partnership
for Disability Inclusion Double co-worker participation Increased co-worker participation through the creation of two new BRGs,
in our Business Resource Groups Rise and Embrace.
(BRGs) by 2025
Since 2011, the Barcelona, Spain, office of TD SYNNEX has
been collaborating with Randstad Foundation, the non‑profit
arm of HR services company Randstad established in 2004, We will increase representation of Established listening circles to provide women with a safe and confidential
to integrate people at risk of exclusion and with disabilities people who identify as women to space to discuss workplace and personal challenges.
into the workforce and successful careers. Contributions 50% of our workforce by 2030
to the Randstad Foundation assist in the development
of actions to increase inclusion, raise awareness about Increase representation of people Reached 27% female representation at the director and above level.
disability and ensure the development of social impact who identify as women to 40% of Developed a Mentoring Program to support and guide women senior managers
strategies. Thanks in large part to our donations over leadership roles by 2030 and directors and APJ.
the last 11 years, we have seen the following results:
300 120 170 Improve our pay equity
position across the globe
Moved to a single, harmonized job evaluation and grading structure across
a significant portion of our global footprint, to enable fair and consistent
Assisted and Integrated almost Trained through our compensation compensation decision-making and protect against discrimination and
and benefits programs inequity. Significant harmonization of benefits programs.
guided almost 120 people more than
300 people. in ordinary 170 people.
companies. Evaluate promotion practices for Created a workstream to increase employment and development opportunities
fairness for all co‑workers for people with disabilities.
TD SYNNEX 2022 Corporate Citizenship Report 23
Social Responsibility
Committing to Our Communities
When our people are working toward a greater purpose, they Recently, we established two companywide volunteerism
can do incredible things. Dating back to our legacy companies, programs — Volunteer Month and Next Meal Campaign.
we have always taken pride in making a difference for our local December represents our Volunteer Month and is the
communities. Today, TD SYNNEX is building on this tradition first month of our fiscal year, a wonderful time to share
with community commitments focused on three pillars: digital TD SYNNEX’s commitment to communities where we have a
divide, children and wellness. Through our Community Relations presence. Co‑workers are encouraged to give the gift of time by
program, we are working to align our efforts and maximize volunteering within their communities through TD SYNNEX
our co-worker and community impact. We know that when community partners or preferred local organizations.
we put our hearts into our work, the benefits go both ways.
In July, we focus on our annual Next Meal Campaign. Each
year, the campaign brings co-workers together to partner with
Expanding Our Community Relations Program local organizations focused on combatting food insecurity.
At TD SYNNEX, we are focused on aligning and expanding our TD SYNNEX’s Share the Magic campaign is the focal point
collective efforts. Many of our enterprise-level initiatives are of our fundraising efforts. Co-workers from our legacy company,
currently based within the U.S. As we build our Community SYNNEX, launched the campaign 11 years ago at what is now
Relations program, we plan to gradually expand them to TD SYNNEX’s location in Greenville, South Carolina. Today,
include leaders and co-workers from sites across the world. the campaign has expanded across North America with plans
to further expand its reach in years to come. Share the Magic
has raised over $17 million over the course of 11 years for
Encouraging Co-Worker Engagement 12 beneficiaries. They include Children’s Hospital Colorado,
FIRST Canada and Make-a-Wish South Carolina, to name a few.
Not only is volunteering a great way of giving back, it’s also a
great way for co-workers to get to know one another outside
of work. We are currently working to grow a robust Volunteer
Ambassador Network, which brings co-workers together to
organize volunteer events that support their local communities.
TD SYNNEX 2022 Corporate Citizenship Report 24
Social Responsibility
Our Community Pillars
Making an impact on local communities has been a point of pride for TD SYNNEX throughout its history and the history of its legacy companies. TD SYNNEX is continuing its commitment to community
support with a focus on the pillars of bridging the digital divide, supporting health and wellness, and investing in children and education.
Digital Divide Wellness Children
• We believe that anyone can do great things with • We believe that health and wellness are essential for our • We believe that unlocking potential for all starts early and
technology — but first, they need access. communities to thrive. never truly ends.
• We’re focused on bridging the digital divide by ensuring • We’re focused on taking action around the globe to respond • We’re focused on actively supporting programs that provide
communities not only have access to devices but to digital to unique challenges and situations. children the tools and resources they need to succeed.
literacy programs. • We’re making it happen through Share the Magic, which
• We’re making it happen by partnering with organizations has raised more than $17 million over the past 11 years for
like Human-I-T and PCs for People. 12 beneficiaries in North America.
TD SYNNEX 2022 Corporate Citizenship Report 25
Governance
2022 Highlights
TD SYNNEX takes pride in practicing strong corporate program. The program has many facets, including several
governance, in line with the history of our legacy courses focused on ethical business conduct, anti-bribery, • Harmonized a new TD SYNNEX Global Code of Conduct
establishing and communicating our core expectations
companies and our values of inclusion, collaboration, anti-corruption and other compliance-related issues. We and principles regarding ethical business conduct
integrity and excellence. Our corporate governance have also established a series of governance guidelines, that serves as a foundation to guide us as a single,
program is based on industry best practices, local and which outline the roles of our Board of Directors and unified team
national requirements and the needs of our various our company’s senior leadership and shared principles, • Launched TD SYNNEX’s purpose, mission, vision
and values and fostered one culture under a Servant
stakeholders. We are committed to meeting and exceeding which describe the behavior expected of our co-workers. Leadership in Action model
our responsibilities to our vendors, partners, customers, • Established a corporate citizenship leadership
Our Corporate Citizenship program is overseen by a
co-workers and communities. This includes being and governance structure, including our Global
cross-functional steering committee of leaders and
transparent and reporting our progress along the way. Responsibility Team and Sustainability Working Group
is supported through our strong partnership with
• Created and filled the roles of Director of Global
To support our value of integrity and promote a culture of BSR. Our executive leadership team, including the Responsibility and Global Sustainability Managers
ethical leadership and decision-making, we have designed CEO, reviews and approves our corporate citizenship
and implemented a comprehensive Ethics and Compliance strategy and provides regular updates to our Board.
TD SYNNEX 2022 Corporate Citizenship Report 26
Governance
Leading with Integrity
At TD SYNNEX, leading with integrity begins with our Board, who
receives regular updates about our corporate citizenship program. “The world has an expectation that businesses will
As part of our commitment to ensure strong oversight of ESG be major contributors in helping around
issues, our Nominating and Corporate Governance Committee environmental, social and governance issues. And
assists the Board in its review of the development, oversight and you know what? I think that as a group, we’re all up
implementation of our ESG policies, programs and practices. Our for that challenge.”
Audit Committee assists the Board with oversight of the integrity
of the company’s financial statements, reliability and integrity Rich Hume, CEO of TD SYNNEX, during an ESG panel held in 2022
with five of our company’s senior leaders for our investor day. Learn
of the systems of disclosure controls and internal controls over
more about our leaders’ perspectives on TD SYNNEX’s role in
financial reporting processes, the company’s compliance with addressing ESG issues by watching the full ESG panel discussion.
legal and regulatory requirements, the independent auditor’s
qualifications and independence, performance of the company’s
internal audit function and independent auditors. The company’s
IT security and data privacy controls are assigned to the full
board via the Corporate Governance Principles. Based on its
philosophy of sound corporate governance, the Board sets high In September 2021, TD SYNNEX’s wholly owned subsidiary, Hyve Solutions,
standards for itself and for our co-workers, officers and directors. which manufactures hyperscale racked server systems for customer data
The Board’s duty is to serve as a prudent fiduciary for our
centers, joined the RBA (Responsible Business Alliance) as an “Affiliate”
shareholders as outlined in our governance policies and principles.
member; and in January 2022 was accepted for ”Regular” membership.
We maintain regional and global Compliance Committees to ensure
RBA is a coalition of companies driving sustainable value for workers, the
that key executive leaders at TD SYNNEX, including the CEO, are environment and business through the global electronics supply chain.
aware of current reporting trends and the resolution or status of Through this membership, Hyve Solutions joins more than 200 other
investigations and ethics matters. We provide metrics and qualitative companies in committing to and implementing the RBA Code of Conduct
details to these internal governing bodies at the end of each quarter. in its own operations and in deploying the Code to its suppliers.
TD SYNNEX 2022 Corporate Citizenship Report 27
Governance
Prioritizing Privacy
and Data Security
Our partnerships are strengthened by relationships built on trust. We know that
our partners look to us to help them keep their IT systems and assets secure
and we take that responsibility seriously. We apply cybersecurity best practices
and international standards, in addition to using best-in-class technology
and processes to protect our company and partners. Our company upholds
strict IT standards to achieve confidentiality and integrity while ensuring
that pertinent information is readily available. We design our IT systems to
provide safe and secure use of that information and we extend these best
practices to our company’s supporting partners. Our policy requires that we
use approved TD SYNNEX systems when conducting company business and do
not use company devices or networks for any illegal or unethical activities.
While we are constantly improving our organizational and technical measures to
stay ahead of emerging threats, we also rely on the security awareness of each of our
co-workers. We regularly train our teams to follow all policies and best practices
regarding privacy, cybersecurity and IT-acceptable use. TD SYNNEX operates a
Cyber Defense Center, which is a specialized security operations team that works
to minimize organizational risk and reduce the impact of security breaches through
a global team of security experts from across the company to help protect, detect,
and respond to threats in real time. They provide continuous security monitoring,
vulnerability risk assessment, threat intelligence, and intrusion detection. The
Cyber Defense Center uses advanced tools and managed service providers using
AI and deep learning to identify atypical user behavior and system events. If we
suspect a phishing email, a potential data breach or any other cyber threat, we
immediately alert our Cyber Defense Center so it can respond appropriately.
TD SYNNEX 2022 Corporate Citizenship Report 28
Governance
Ensuring Ethics and Compliance
At TD SYNNEX, we empower our global partners to achieve Should we ever fall short of our principles or fail to achieve
great outcomes with technology. By emphasizing ethical compliance, we are committed to taking swift action to address
leadership, behavior and compliance, we continue to deliver on and correct the issue. Our company does not tolerate retaliation
our purpose and build our stakeholders’ trust. Since unifying and we ask every member of our community to speak up when
our legacy companies, we have worked to harmonize our they see something that isn’t right. We have established a broad
policies and procedures to ensure a seamless customer and compliance policy library, as well as reporting channels, to
co-worker experience. We want to retain the best practices of empower our co-workers to understand ethics and compliance
both Tech Data and SYNNEX, and we know that will require issues and report any concerns. These resources include:
collaboration and time. Our recently launched TD SYNNEX • TD SYNNEX EthicsLine: provides a means to Our Principles
Code of Conduct establishes and communicates our core report any behavior inconsistent with our Code
expectations and principles regarding ethical business conduct of Conduct 24 hours a day, 365 days a year. Our principles apply to all our co-workers, contractors,
and serves as a foundation to guide us as a single, unified team.
• Real Tales of Ethics & Compliance video series: highlights Board members and channel partners. They guide us to
and explains the consequences of real compliance issues. lead with integrity in the following ways:
We plan on continuing to enhance our policy library; for example
• We will follow the relevant policies and law
in 2023 we plan to publish a dedicated TD SYNNEX Human Rights • 30 Seconds with Ethics & Compliance video
series: highlights key tips and takeaways regarding • We offer a safe, respectful and inclusive workplace
Policy, which will include expectations of routine due diligence to
identify and address human rights issues in the supply chain. relevant ethics and compliance topics. • We value basic human rights
• Ethics & Compliance toolkits: provide key points and steps to • We respect our shareholders and resources
We also utilize technology to automate guidance and approvals to take in specific situations and delivered in short and simple packages. • We keep competitive information confidential
ensure fast and accurate guidance for our co-workers for common • Policy Pathway modules: help our co-workers • We report and manage potential conflicts of interest
co-worker questions, including gifts and entertainment, conflicts get answers to compliance-related questions digitally • We are fair and honest in every interaction
of interest, government official expenses, competitive intelligence and efficiently by leveraging technology tools.
• We do not tolerate bribery or corruption
and third-party screening. To date, TD SYNNEX co-workers have
• Supplier Integrity Principles: set clear expectations for our • We respect personal privacy
received over 2,500 instances of custom guidance using these tools.
suppliers and other business partners regarding human rights
• We prioritize cybersecurity
in the supply chain, anti-competitive behavior, anti-bribery
• We embrace free and fair competition
and anti-corruption, as well as other core governance topics.
• We hold ourselves accountable to these principles
TD SYNNEX 2022 Corporate Citizenship Report 29
Appendix
TD SYNNEX 2022 Corporate Citizenship Report 30
Appendix
About this Report
This report details TD SYNNEX’s progress in sustainability and is our first-ever sustainability report. Many of
the programs mentioned were begun by one of our two legacy companies prior to the merger that established
TD SYNNEX – Tech Data and SYNNEX. As part of our effort to establish a unified and strategic approach to
all business functions, we believe a corporate citizenship report is a natural next step in tracking the efforts
to improve resource management, innovate and ensure responsible governance across our global footprint.
It is intended to be our primary source of annual disclosure on sustainability performance and provide a
transparent account of our ESG approach and performance. Reporting on other matters can be found in our
public SEC filings, annual reports, and corporate website. Data in this report were collected during fiscal
year 2022, the period between December 1, 2021 and November 30, 2022, unless otherwise noted.
Safe Harbor Statement
Statements in this report regarding TD SYNNEX Corporation which are not historical facts may
be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933
and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements
may be identified by terms such as believe, expect, may, will, provide, could and should and the
negative of these terms or other similar expressions. These forward-looking statements include,
but are not limited to, statements regarding our strategies and goals. These are subject to risks
and uncertainties that could cause actual results to differ materially from those discussed in the
forward-looking statements. Please refer to the documents filed with the Securities and Exchange
Commission, specifically our most recent Form 10-K and subsequent SEC filings, for information
on risk factors that could cause actual results to differ materially from those discussed in these
forward-looking statements. Statements included in this report are based upon information known
to TD SYNNEX Corporation as of the date of presentation and TD SYNNEX Corporation assumes
no obligation to update information contained in this report except as otherwise required.
TD SYNNEX 2022 Corporate Citizenship Report 31
Appendix
Sustainability Data Summary
Corporate Metrics Environment
2022 2022
Impact Energy & Emissions
Total revenue (thousands) $62,343,810 Energy Consumption (MWh)7 198,562
Technology partners supported 150,000 Renewable energy consumption (MWh) 1,659
Countries served 100 Greenhouse Gas Emissions8,9
Scope 1 GHG Emissions (metric tons CO2e) 14,254
Energy usage was estimated/extrapolated for 20% of our energy consumption, and we have used estimations based on
7
two‑year averages of energy consumption by building type reported by the Urban Land Institute (Greenpoint Performance
Report, Vol. 10 & 11). These estimations are subject to measurement uncertainties resulting from limitations inherent in the Scope 2 GHG Emissions (metric tons CO2e)
nature and the methods used for determining such data. The selection of different but acceptable measurement techniques
can result in materially different measurements. The precision of different measurement techniques may also vary.
8
We assert that our Greenhouse Gas emissions were calculated and estimated based on the World Resource Institute/ Location-based emissions 38,914
World Business Council for Sustainable Development Greenhouse Gas Protocol: A Corporate Accounting and Reporting
Standard, Revised Edition, including the GHG Protocol Scope 2 Guidance, An amendment to the GHG Protocol Corporate
Standard (collectively, the “GHG Protocol”). We utilize the operational control approach as our organizational boundary to Market-based emissions 43,932
consolidate emissions. Emission factors have been applied according to the prioritization hierarchy set forth by the GHG
Protocol. These factors were sourced from the 2022 UK Department of Environment, Food & Rural Affairs (DEFRA), U.S.
eGRID, Carbon FootPrint’s 2021 Grid Electricity Emissions Factors v1.1, 2020 International Energy Agency (IEA) Emission
Factors, Energy Market Authority (EMA), Institute for Global environmental Strategies (IGES) List of Grid Emission Factors
2022, and Association of Issuing Bodies (AIB). The measurement of GHG emissions requires us to interpret the criteria, make
determinations as to the relevancy of information to be included, and make estimates and assumptions that affect reported
information. GHG emissions are subject to measurement uncertainties resulting from limitations inherent in the nature and
the methods used for determining such data. The selection of different but acceptable measurement techniques can result
in materially different measurements. The precision of different measurement techniques may also vary. KPMG LLP (KPMG)
has reviewed our assertion that our Scopes 1 and 2 Greenhouse gas emissions for the year ended November 30, 2022 were
calculated based on the GHG Protocol. A copy of the KPMG report can be found on page 47. No other information included
within the 2022 Corporate Citizenship Report was subject to KPMG’s limited assurance engagement and, accordingly, KPMG
does not express a conclusion or any form of assurance on such information.
9
For direct emissions (Scope 1), approximately 6% of the emissions were the result of estimates. For indirect (Scope 2) emissions,
approximately 25% of location-based and 26% of market-based emissions were estimated. In these cases, proxies such as floor
area and historical usage were used to derive estimates. Emissions categories are rounded to nearest whole percentage.
TD SYNNEX 2022 Corporate Citizenship Report 32
Appendix
Sustainability Data Summary, Cont.
Environment Social
2022 2022
CDP Assessment U.S. Ethnicity (%)
Score C “Awareness” American Indian/Alaska Native 1
EcoVadis Assessment Asian 8
Score Bronze Medal Black/African American 11
Hawaiian/Pacific Islander 0
Hispanic/Latino 16
Two or more races 2
Undisclosed 1
Elected Not to Specify 2
White 59
TD SYNNEX 2022 Corporate Citizenship Report 33
Appendix
Sustainability Data Summary, Cont.
Social Social
2022 2022
Workforce Employee Engagement
Number of full-time employees approximately 23,500 Huang Leadership Development Scholarships awarded 7
Global Employees by Gender (%) Co-workers reporting that they felt welcomed when they
85
joined TD SYNNEX (%)10
Male 58
Co-workers reporting that management trusts people
81
to do a good job (%)10
Female 42
Business Resource Groups 7
US-only figures.
10
TD SYNNEX 2022 Corporate Citizenship Report 34
Appendix
Task Force on Climate-related Financial Disclosures (TCFD) Disclosure Index
Disclosure Focus Area 2022 Response
Governance Our Corporate Citizenship program is overseen by a cross-functional steering committee of leaders and is supported through our
Disclose the organization’s governance around climate- strong partnership with BSR. Our executive leadership team, including the CEO, reviews and approves our corporate citizenship
related risks and opportunities. strategy and provides regular updates to our Board.
Board members participate in discussions on climate-related issues. The Nominating and Corporate Governance Committee has
primary oversight of ESG. Climate-related issues were discussed in several Board meetings in the period, and have later guided
major plans of action and goal setting, among others.
TD SYNNEX 2022 Corporate Citizenship Report 35
Appendix
TCFD Disclosure Index, Cont.
Disclosure Focus Area 2022 Response
Strategy We do not define, in explicit terms, substantive risk within our public filings at this time. However, we acknowledge that increasing
Disclose the actual and potential impacts of climate-related attention on environmental, social and governance (ESG) matters may have a negative impact on our business, impose additional
risks and opportunities on the organization’s businesses, costs on us, and expose us to additional risks.
strategy and financial planning.
Companies are facing increasing attention from investors, customers, partners, consumers and other stakeholders relating to ESG
matters, including environmental stewardship, social responsibility, diversity and inclusion, racial justice and workplace conduct. In
addition, organizations that provide information to investors on corporate governance and related matters have developed ratings
processes for evaluating companies on their approach to ESG matters. Such ratings are used by some investors to inform their
investment and voting decisions. Unfavorable ESG ratings may lead to negative investor sentiment toward the Company, which
could have a negative impact on our stock price and our access to and costs of capital.
We have established corporate social responsibility programs aligned with sound environmental, social and governance principles.
These programs reflect our current initiatives and are not guarantees that we will be able to achieve them. Our ability to successfully
execute these initiatives and accurately report our progress presents numerous operational, financial, legal, reputational and other
risks, many of which are outside our control, and all of which could have a material negative impact on our business.
With regard to climate-related risks, which have the potential to have substantive financial or strategic impact on our business,
TD SYNNEX acknowledges that risks exist, but none with potential to have a substantive financial or strategic impact on business.
The preliminary climate risk assessment we conducted in 2022 using estimations from the Climate Impact Lab does not show risks
with potential to have a substantive negative impact on our business. However, we are continuously assessing risk and may identify
additional risks in the future.
We will develop our transition plan in the next two years following our formal commitment to SBTi.
TD SYNNEX 2022 Corporate Citizenship Report 36
Appendix
TCFD Disclosure Index, Cont.
Disclosure Focus Area 2022 Response
Risk Management We conducted a preliminary climate risk assessment in 2022 using estimations from the Climate Impact Lab (https://impactlab.org).
Disclose how the organization identifies, assesses and This Lab estimates the relationship between a changing climate and human well-being across eight categories: human health, labor
manages climate-related risks. productivity, energy demand, agriculture, manufacturing, damage to coastal infrastructure, increased social conflict and crime, and
altered migration patterns. In addition to providing localized climate risk information, the Lab is monetizing and aggregating these
impacts to produce the world’s first empirically derived estimate of the social cost of carbon (SCC) — the cost to society and the
economy from each ton of carbon dioxide emitted.
Additionally, we have a Business Continuity Plan that follows industry-standard guidelines, which include end-to-end procedures
that enable TD SYNNEX to respond to a natural or man-made disaster with minimal disruption to our critical business functions.
Disasters are defined as major business interruptions and fall into these categories: natural disasters (e.g., hurricanes, floods,
earthquakes, etc.), contamination (e.g., pandemic, HAZMAT leaks, etc.), infrastructure or technology disasters (e.g., data center,
telecommunication failure, etc.), and life/safety-security related events (e.g., civil unrest, terrorism, war, etc.).
As a part of our planning process, we coordinate with Corporate Real Estate and Security to assess potential risks at each location,
which may include, but are not limited to, climate/flood zones, security threats and health/safety risks.
In the following months, we will be forming a Climate Task Force with internal functional teams such as Sustainability, Finance, Real
Estate, Procurement and Business Continuity Planning.
TD SYNNEX 2022 Corporate Citizenship Report 37
Appendix
TCFD Disclosure Index, Cont.
Disclosure Focus Area 2022 Response
Metrics and Targets We are tracking emissions data including:
Disclose the metrics and targets used to assess and manage • Gross global Scope 1 emissions (metric tons CO2e): 14,254
relevant climate-related risks and opportunities. • Scope 2, location-based (metric tons CO2e): 38,914
• Scope 2, market-based (metric tons CO2e): 43,932
Our emissions intensity will reduce over the next five years aligned with our goal of net-zero GHG emissions in our global operations
by 2045. We will develop our emissions target in the next year when formally submitting to SBTi.
TD SYNNEX 2022 Corporate Citizenship Report 38
Appendix
Sustainability Accounting Standards Board (SASB) Standards Index
Multiline and Specialty Retailers & Distributors
Topic Accounting Metric Category Unit of Code 2022 Response
Measure
Energy Management (1) Total energy consumed, Quantitative Gigajoules (GJ), CG-MR- 1. Total energy consumed in 2022: Approximately 198,562 MWh
in Retail & Distribution (2) percentage grid electricity, Percentage (%) 130a.1 2. Percentage grid energy: Approximately 99%
(3) percentage renewable 3. Percentage renewable energy: Approximately 1%
TD SYNNEX 2022 Corporate Citizenship Report 39
Appendix
SASB Standards Index, Cont.
Multiline and Specialty Retailers & Distributors
Topic Accounting Metric Category Unit of Code 2022 Response
Measure
Data Security Description of approach to Discussion n/a CG-MR- The maintenance of privacy and a security culture and the prevention
identifying and addressing data and Analysis 230a.1 of cybercrimes is a core focus that is addressed by the Board during
security risks security briefings on cybersecurity matters. Our prioritization of our
cybersecurity risk management strategy is critical to maintaining the
trust of our stakeholders.
Our cybersecurity program is led by a dedicated team and includes
protocols for detecting, addressing and responding to cybersecurity
incidents. Business continuity, disaster recovery planning and testing, and
security vulnerability assessments are frequently conducted. Our security
strategy has been assessed by several independent security firms. As part
of our information security training program, we provide cybersecurity
awareness training and emphasize ethical spear-phishing simulations.
Our cybersecurity insurance thresholds and deductibles align with
industry expectations.
2022 Corporate Citizenship Report > Governance > Prioritizing Privacy
and Data Security
TD SYNNEX 2022 Corporate Citizenship Report 40
Appendix
SASB Standards Index, Cont.
Multiline and Specialty Retailers & Distributors
Topic Accounting Metric Category Unit of Code 2022 Response
Measure
Workforce Diversity Percentage of gender and U.S. Quantitative Percentage CG-MR- 2022 Corporate Citizenship Report > Appendix > Sustainability
& Inclusion racial/ethnic group representation 330a.1 Data Summary
for (1) management and
(2) all other employees
Product Sourcing, Discussion of strategies to Discussion n/a CG-MR- 2022 Corporate Citizenship Report > Environmental Sustainability >
Packaging & reduce the environmental and Analysis 410a.3 Optimizing Our Operations
Marketing impact of packaging
Activity Metrics Number of: (1) retail locations and Quantitative Number CG-MR- As a result of the Merger, we have expanded both our domestic and
(2) distribution centers 000.A international operations. We operate 181 distribution and administrative
facilities globally.11
The locations included in this report are aligned with our Corporate Real Estate listing of sites. Our larger company facilities often have several utility meters
11
and/or accounts. For this reason, some company locations may be counted as one site with several discrete sites within, for the purpose of calculating emissions.
TD SYNNEX 2022 Corporate Citizenship Report 41
Appendix
United Nations Sustainable Development Goals
Goal Most Relevant Targets Examples of Impact in 2022
Goal 4. Ensure inclusive and equitable quality 4.4 By 2030, substantially increase the number of Making an impact on local communities has been a point of pride for TD SYNNEX
education and promote lifelong learning youth and adults who have relevant skills, including throughout its history and the history of its legacy companies. TD SYNNEX is
opportunities for all (Quality Education) technical and vocational skills, for employment, decent continuing its commitment to community support with a focus on the pillars
jobs and entrepreneurship of bridging the digital divide, supporting health and wellness, and investing in
children and education.
2022 Corporate Citizenship Report > Social Responsibility > Committing to
Our Communities
Goal 5. Achieve gender equality and empower 5.5 Ensure women’s full and effective participation Through our DEI roadmap, we are driven to foster a diverse workforce, an
all women and girls (Gender Equality) and equal opportunities for leadership at all levels of inclusive culture and programs and practices that are equitable for all. We are
decision-making in political, economic and public life dedicated to providing opportunities for DEI-focused education, awareness and
engagement. To help make this effort come to life, TD SYNNEX has committed
to having a diverse Board, with members coming from a variety of industries
and backgrounds. Currently, 55% of our Board identifies as female or a member
of a minority group.
2022 Corporate Citizenship Report > Social Responsibility > Affirming that Our
Differences Make the Difference
TD SYNNEX 2022 Corporate Citizenship Report 42
Appendix
United Nations Sustainable Development Goals, Cont.
Goal Most Relevant Targets Examples of Impact in 2022
Goal 8. Promote sustained, inclusive and 8.8 Protect labor rights and promote safe and secure TD SYNNEX takes pride in practicing strong corporate governance, in line with the
sustainable economic growth, full and working environments for all workers, including migrant history of our legacy companies and our values of inclusion, collaboration, integrity
productive employment and decent work for all workers, in particular women migrants, and those in and excellence. Our corporate governance program is based on industry best
(Decent Work and Economic Growth) precarious employment practices, local and national requirements and the needs of our various stakeholders.
We are committed to meeting and exceeding our responsibilities to our vendors,
partners, customers, co-workers and communities.
We believe that safety is a shared responsibility, and that we can ensure future
safety through a combination of strong work practices and the vigilance of every one
of our co-workers. Our objective is to provide a safe workplace and environment for
all co-workers and our goal is zero accidents and injuries. We work to achieve this by
following the guidance of applicable Occupational Safety & Health Administration
(OSHA) standards, continually reviewing work practices, and analyzing any incidents
for ways to improve. We provide a wide variety of safety training courses — delivered
when co-workers are hired, based on their job description, prior to use of certain
equipment, or annually — as appropriate to the situation.
2022 Corporate Citizenship Report > Governance
2022 Corporate Citizenship Report > Social Responsibility > Ensuring a Safe
Workplace for All
TD SYNNEX Website > Governance Policies and Principles
TD SYNNEX 2022 Corporate Citizenship Report 43
Appendix
United Nations Sustainable Development Goals, Cont.
Goal Most Relevant Targets Examples of Impact in 2022
Goal 9. Build resilient infrastructure, promote 9.b Support domestic technology development, We’re a leading distributor and solutions aggregator for the IT ecosystem and our
inclusive and sustainable industrialization research and innovation in developing countries, vision is to connect the global IT ecosystem and unlock its potential for all. We’re an
and foster innovation (Industry, Innovation including by ensuring a conducive policy environment innovative partner that helps our customers maximize the value of IT investments,
and Infrastructure) for, inter alia, industrial diversification and value demonstrate business outcomes and unlock growth opportunities. Our global reach
addition to commodities enables big solutions and we benefit from leadership across our operations who
test solutions and programs that make a difference. We partner with the entire
technology ecosystem to manage relentless transformation, execute confidently
and evolve to capture opportunities as they emerge. We deliver solutions for every
type of ecosystem partner through global technology distribution and solution
aggregation capabilities.
2022 Corporate Citizenship Report > We’re TD SYNNEX
TD SYNNEX Website > About Us
TD SYNNEX 2022 Corporate Citizenship Report 44
Appendix
United Nations Sustainable Development Goals, Cont.
Goal Most Relevant Targets Examples of Impact in 2022
Goal 12. Ensure sustainable consumption and 12.2 By 2030, achieve the sustainable management and Through our new Corporate Citizenship program, we are working to lower our
production patterns (Responsible Consumption efficient use of natural resources global carbon footprint, expand the circular economy and deliver education and
and Production) thought leadership by taking a coordinated, collaborative approach. We have
committed to the Science-based Target initiative (SBTi) Business Ambition Pledge
and established a target to achieve net‑zero GHG emissions in our global operations
by 2045, with many of our locations aligning with even more aggressive timelines
and locally appropriate guidelines.
Along the way, we plan to set targets for emissions reductions and increase
our sustainability initiatives worldwide. We are also committed to advancing the
circular economy by partnering with our stakeholders to maximize the value of
technology and minimize waste. To better understand our environmental impact
and our opportunities to improve, we have conducted internal assessments and
benchmarking. We are also deploying environmental management systems,
aligning with international standards and reporting our performance through
CDP. We recognize that sustainability is a journey, and we are confident that
we can drive meaningful change across our business and the IT ecosystem.
2022 Corporate Citizenship Report > Environmental Sustainability
12.5 By 2030, substantially reduce waste generation Our goal is to embed circular economy principles into our product life-cycle
through prevention, reduction, recycling and reuse management strategy and partner with stakeholders to minimize waste through
repairs, refurbishment and recycling.
Efforts such as our waste reduction program in Hong Kong have earned
distinctions including Wastewi$e certification, and in France we achieved
ISO 9001 and 14001 certifications and earned EcoVadis’ Platinum Medal for our
sustainable management system.
When we refurbished our Bracknell, U.K., offices, we wanted to minimize waste.
By partnering with the charity Waste to Wonder, we donated office furniture
to the Not Alone Foundation Trust, which serves underprivileged children in
Ghana, West Africa. We plan to adopt the same process as we move and
refurbish other U.K. sites.
2022 Corporate Citizenship Report > Environmental Sustainability > Optimizing
Our Operations
TD SYNNEX 2022 Corporate Citizenship Report 45
Appendix
United Nations Sustainable Development Goals, Cont.
Goal Most Relevant Targets Examples of Impact in 2022
Goal 13. Take urgent action to combat climate 13.2 Integrate climate change measures into national Climate action can’t wait, so we’ve made it our environmental priority. We began
change and its impacts (Climate Action) policies, strategies and planning our carbon-reduction journey in September 2021, when we signed the SBTi’s
Business Ambition Pledge. In line with the Paris Agreement — which aims to limit
global warming to pre-industrial levels — we committed to achieving net-zero
GHG emissions in our global operations by 2045. To get there, we’re focused on
minimizing the carbon footprint of our operations while working with partners to
help decarbonize the IT ecosystem. We are also implementing data management
systems to enhance our collection and disclosure of GHG emissions data. These
efforts will help make up our carbon-reduction roadmap, which will outline our
pathway forward.
2022 Corporate Citizenship Report > Our Corporate Citizenship Strategy
2022 Corporate Citizenship Report > Environmental Sustainability > Reducing
Our Carbon Footprint
TD SYNNEX 2022 Corporate Citizenship Report 46
Appendix
Independent Accountants’ Report
KPMG LLP The procedures we performed were based on our professional judgment and consisted primarily of
Mission Towers I inquiries of management to obtain an understanding of the methodology applied, assessment of the
Suite 600 Company’s application of the stated methodology for deriving the greenhouse gas emissions, and
To the Board of Directors 3975 Freedom Circle
Santa Clara, CA 95054
recalculation of a selection of greenhouse gas emissions.
TD SYNNEX Corporation:
As described on page 32 of the accompanying 2022 Corporate Citizenship Report, the preparation of
We have reviewed management of TD SYNNEX Corporation’s (the Company) assertion that the
the Subject Matter requires the Company’s management to interpret the Criteria, make determinations
Company’s Scope 1 and 2 Greenhouse Gas Emissions, as presented on page 32 of the accompanying
as to the relevancy of information to be included, and make estimates and assumptions that affect
2022 Corporate Citizenship Report, for the year ended November 30, 2022 (the “Subject Matter”) are
reported information. The selection of different, but acceptable measurement techniques can result
calculated based on the World Resource Institute/World Business Council for Sustainable Development
in materially different measurements. Different entities may make different, but acceptable
Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard, Revised Edition, including
interpretations and determinations.
the GHG Protocol Scope 2 Guidance, An amendment to the GHG Protocol Corporate Standard
(collectively, the “GHG Protocol” and the “Criteria”). The Company’s management is responsible for its
Our review was limited to management’s assertion that the Company’s Scopes 1 and 2 Greenhouse
assertion. Our responsibility is to express a conclusion on management’s assertion based on our review.
Gas Emissions, as presented on page 32 of the accompanying 2022 Corporate Citizenship Report, for
the year ended November 30, 2022 (the “Subject Matter”) are calculated based on the Criteria. The
Our review was conducted in accordance with attestation standards established by the American
Company’s 2022 Corporate Citizenship Report includes other information and metrics that were not
Institute of Certified Public Accountants. Those standards require that we plan and perform the review
subject to our review procedures. The Company’s 2022 Corporate Citizenship Report also includes
to obtain limited assurance about whether any material modifications should be made to the Subject
goals and targets that were not subject to our review procedures. Accordingly, we do not express an
Matter in order for it to be in accordance with (or based on) the Criteria. The procedures performed in
opinion, conclusion, or any other form of assurance on such information or metrics.
a review vary in nature and timing from and are substantially less in extent than, an examination, the
objective of which is to obtain reasonable assurance about whether the Subject Matter is in accordance
Based on our review, we are not aware of any material modifications that should be made to management
with (or based on) the Criteria, in all material respects, in order to express an opinion. Accordingly, we
of TD SYNNEX Corporation’s assertion that the Company’s Scopes 1 and 2 Greenhouse Gas Emissions
do not express such an opinion. Because of the limited nature of the engagement, the level of assurance
for the year ended November 30, 2022 are calculated based on the GHG Protocol in order for it to be
obtained in a review is substantially lower than the assurance that would have been obtained had an
fairly stated.
examination been performed. We believe that the review evidence obtained is sufficient and appropriate
to provide a reasonable basis for our conclusion.
We are required to be independent and to meet our other ethical responsibilities in accordance with
Santa Clara, California
relevant ethical requirements related to the engagement.
February 9, 2023
KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent
member firms affiliated with KPMG International Limited, a private English company limited by guarantee.
TD SYNNEX 2022 Corporate Citizenship Report 47
Global Headquarters
44201 Nobel Drive
Fremont, CA 94538
16202 Bay Vista Drive
Clearwater, FL 33760
www.tdsynnex.com
corporatecitizenship@tdsynnex.com
Global Human Rights Policy
TD SYNNEX is committed to conducting all business activities in accordance with all applicable
laws, regulations and internationally recognized human rights principles.i This TD SYNNEX Global
Human Rights Policy (“Policy”) provides guidance and establishes clear expectations for all TD
SYNNEX business partners.
Due Diligence
We expect our business partners to have a robust due diligence process in place to assess their
own and their business partners’ performance for human rights and responsible sourcing. This
includes:
Conducting due diligence assessments of how their activities might adversely affect
human rights, to minimize adverse impacts, and to remediate harms.
Establishing and following a process to identify and mitigate risks in their supply chains.
Conducting social compliance audits on their suppliers that assess supplier performance
against Social Compliance topics including, but not limited to: Compliance with laws and
regulations, Wages and Benefits, Child Labor, Modern Slavery, Forced Labor and Human
Trafficking, Working Hours, Discrimination and Harassment, Environmental, Health and
Safety and Freedom of Association.
Ensuring that suppliers are assessed on an annual basis.
Upon completing this due diligence, it is expected that business partners will take action to
improve their own business practices or work directly with their suppliers to develop action plans
outlining the steps the supplier will take towards meeting expectations.
Compliance with Laws and Regulations
Partners are required to comply with all applicable laws in any country in which they conduct
business and demonstrate actions in all situations that meet or exceed those required by
applicable law.
Fundamental Principles and Rights at Work
The following principles apply directly to all TD SYNNEX business partners, who are also
expected to ensure the same principles are followed by their suppliers.
Wages and Benefits
Business partners and their suppliers must ensure that wages paid to employees comply with all
applicable wage laws, including minimum wages, overtime hours and legally mandated benefits.
Holidays and paid annual leave shall be paid according to applicable laws. Benefits provided to
employees must meet the applicable minimum legal standards.
03/31/23 Version 1
Global Human Rights Policy
All employees shall be provided with clear and understandable written information about their
wage for each pay period and their employment conditions in a language understood by the
employee.
Wage deductions must not be excessive and shall be itemized. Deductions from wages as a
disciplinary measure should not be permitted. No deductions from wages are permitted without
the express, written permission of the employees concerned.
Working Hours
Business partners must ensure that they and their suppliers comply with applicable laws and
industry standards around working hours. All workers shall be entitled to at least one day off
during each seven-day period. If overtime work is needed, it should be voluntary and workers
shall be compensated at a rate which is higher than regular wages and in accordance with
applicable laws. Furthermore, a standard workweek should not be more than 60 hours a week,
including overtime, except if there is an emergency or extraordinary circumstances.
Forced Labor
Business partners must ensure that they and their suppliers never use any forced, bonded or
indentured labor, or involuntary prison labor, or participate in any forms of trafficking of persons
or slavery. All our business partners and their suppliers must respect and follow international
human rights instruments, which prohibit all forms of modern slavery and human trafficking. This
includes transporting, harboring, recruiting, transferring or receiving persons by means of
coercion, force, or threat. There shall never be any restrictions on freedom of movement.
Child Labor
Business partners and their suppliers must ensure compliance with all applicable laws and only
employ individuals who are at, or above, the legal minimum working age, the age designated by
applicable law for completion of compulsory education, or 15 years of age, whichever is greater.
For any work that requires greater maturity, is hazardous in nature, or includes night work that
could conflict with educational needs, the employee shall be at least 18 years of age. Partners
and their suppliers are required to maintain official documentation of each employee’s date of
birth, and this should be verified during the hiring process and confirmed through social
compliance audits.
Discrimination and Harassment
Business partners must ensure that they and their suppliers never discriminate against their
employees or prospective employees in any circumstance. This is inclusive of hiring practices,
termination of employees or other terms or conditions of work that reflect discrimination,
injustice, and systemic racism, including any form of discrimination or harassment on the basis
03/31/23 Version 2
Global Human Rights Policy
of race, color, national origin, gender, gender identity, religion, age, disability, political affiliation,
sexual orientation, social or marital status, maternity, or membership in worker’s organizations.
TD SYNNEX prohibits harassment, discrimination, violence, and retaliation of any kind, and we
expect our Business Partners to have zero tolerance for violations motivated by any form of
prejudice or bigotry.
Disciplinary Practices
Business partners must ensure that they and their suppliers do not engage in any physical
discipline or abuse, the use or threat of corporal punishment, or the use or threat of any type of
abuse or harassment against its employees, including but not limited to mental, physical, sexual
or verbal harassment. The use or threat of any other forms of intimidation are also prohibited.
All major disciplinary measures taken against employees shall be documented.
Environmental
Business partners must ensure that they and their suppliers are in compliance with all local
environmental laws and regulations applicable to the workplace. Business partners and their
suppliers must also conduct business in a manner which considers their environmental impact.
Health and Safety
Business partners must ensure that they and their suppliers always provide a safe, respectful,
and healthy working environment in accordance with applicable laws and regulations.
Employees should regularly be trained on health and safety to ensure compliance and employees
should be provided with the necessary Personal Protective Equipment (PPE) to conduct their job
in a safe manner.
Freedom of Association
Business Partners should always respect the rights of their employees to join any lawful
organization, including union membership.
Education
TD SYNNEX recognizes the importance of education and the sharing of best practices in human
rights and social compliance. TD SYNNEX is committed to working collaboratively with our
partners to provide training on key issue topics and facilitate the sharing of industry best practices
around human rights and responsible sourcing practices.
Reporting
Progress is reported on an annual basis through the TD SYNNEX Corporate Citizenship Report
which will be informed through the following:
03/31/23 Version 3
Global Human Rights Policy
• Business partners working with their suppliers to ensure suppliers have effective
management systems in place to ensure compliance.
• Business partners and their suppliers maintaining onsite documentation to verify
compliance.
• Business partners developing action plans to ensure meeting the expectations
outlined herein. The developed action plan needs to include education and
training.
• Business partners taking swift action to remediate any issues if non-conformities
are identified
At TD SYNNEX request, business partners shall provide documentation that demonstrates
compliance to this TD SYNNEX Human Rights Policy.
i
We respect all human rights - civil, political, economic, social, and cultural. TD SYNNEX is committed to
respecting the human rights under the following international human rights instruments:
UN Guiding Principles on Business & Human Rights
The Global Network Initiative Principles
Universal Declaration of Human Rights
International Covenant on Civil and Political Rights
International Covenant on Economic, Social and Cultural Rights
International Labour Organization’s Declaration on Fundamental Principles and Rights at Work
Convention on the Elimination of All Forms of Discrimination against Women
Convention on the Rights of the Child
Convention on the Rights of Persons with Disabilities
International Convention on the Elimination of All Forms of Racial Discrimination
International Convention on the Protection of the Rights of All Migrant Workers and Members of Their
Families
Geneva Conventions and their Additional Protocols
Rome Statute of the International Criminal Court
United Nations Declaration on the Rights of Indigenous Peoples
United Nations Declaration on Human Rights Defenders
TD SYNNEX supports the following frameworks and multi-stakeholder initiatives:
Child Rights and Business Principles
Global Network Initiative
Sustainable Development Goals
United Nations Global Compact
United Nations Standards of Conduct for Business on Tackling Discrimination against LGBTI people
Women’s Empowerment Principles
03/31/23 Version 4
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10ZIG AIRGAIN, INC. AR DATA BENQ
203 TRADING LLC AIRGAP NETWORKS ARBOR NETWORKS BENSUSSEN DEUTSCH & ASSOCIATES, LLC. DBA
22MILES AIRISTA ARCLYTE TECHNOLOGIES, INC. POWERA
2CRSI AIRSHIP INDUSTRIES ARCTIC, INC. BEPOZ AMERICA LLC
2K AIRSLATE, INC AREA 1 SECURITY, INC. BEST MINDS
3DTV CORPORATION AKITIO ARECA TECHNOLOGY CORP. BEST DATA PRODUCTS, INC
3M ALCATEL-LUCENT ENTERPRISES ARES BETHESDA SOFTWORKS INC.
3S SYSTEM TECHNOLOGY INC. ALE USA INC. ARISTA NETWORKS BEYOND TECHNOLOGY
5 POINT SOLUTIONS LLC ALERATEC ARLINGTON INDUSTRIES INC BEYONDTRUST CORP
6CLICKS NETWORKS ALERT LOGIC, INC. ARLO BGZ BRANDS
65BIT SOFTWARE LIMITED ALGO COMMUNICATION PRODUCTS LTD. ARMOR-X LTD BINARYEDGE AG
7Signal SOLUTIONS INC ALGOSEC ARROW ELECTRONICS BIOMETRIC
888 DIGITAL ALIENVAULT ARROW ELECTRONICS INC. BITDEFENDER
911INFORM ALIVE STUDIOS, LLC ARTISIGHT BITS LIMITED
ALLGRESS, INC ARXSCAN BITSIGHT
A-DATA ALLIANCE CORPORATION ARYAKA BITTITAN
AAT DATA ALLIED TELESIS ASCOM WIRELESS SOLUTIONS BLACK BOX CORPORATION
A2C SERVICES LTD ALLOCACOC CORP. USA ASG TECHNOLOGIES GROUP, INC BLACK KITE
A2C SERVICES LTD DBA ALLOT ASPECT SOFTWARE, INC. BLACK PEARL MAIL, INC
CIRCULAR COMPUTING ALLROUND AUTOMATIONS ASSA ABLOY RESIDENTIAL GROUP, INC. DBA YALE BLACKBERRY
AACIS INVESTMENTS, INC. DBA ALPHAGRAPHICS ALLSOP RESIDENTIAL ASSOCIATION FOR THE BLIND & BLAIR TECHNOLOGY GROUP LLC
VISUALLY BLOCK 64
AADYA ALPHAPOINTE ASSOCIATION FOR THE BLIND
ASSET PANDA BLOCK ARMOUR
AAEON ALTAIR ENGINEERING
ASUS BLUE COAT SYSTEMS
AAVA MOBILE ALTARO LIMITED
ASUSTOR BLUE MICRO
ABBYY USA ALTERYX
AT&T BLUE PLANET
ABSEN ALTERNATIVE TECHNOLOGY SOLUTIONS
ATDEC BLUE WAVE MICRO
ABSOLUTE SOFTWARE ALTIGEN COMMUNICATIONS
ATEL BLUECAT
ABSOLUTE SOFTWARE INC. ALTOVA
ATEN TECHNOLOGY BLUEFORCE DEVELOPMENT CORPORATION
ACALVIO TECHNOLOGIES ALTRONIX CORP.
ATTO TECH BLUESTAR
ACCELTEX ALTUS INDUSTRIES
AUDIOCODES BLUMIRA
ACCESS CHANNEL ALURATEK
AUDIOFETCH, INC BLUVECTOR, INC.
ACCESS DATA CORPORATION ALVARIA, INC.
AURORA MULTIMEDIA CORP. BOGEN COMMUNICATIONS
ACCORDO INC. AMAZON
AUSLOGICS BOSCH
ACCORTEC INCORPORATED AMAZON FULFILLMENT SERVICES - B2B
AUTEL ROBOTICS USA LLC BOSE
ACCUTECH DATA SUPPLIES AMBIR TECH
AUTHEN2CATE, LLC BOUNCEPAD NORTH AMERICA, INC.
ACECAD DIGITAL CORP AMBULANT
AUTHLOGICS PART OF CURVE GROUP BOX.IT DESIGNS LTD
ACER AMCREST INDUSTRIES, LLC
AUTHOMIZE BRADLEY NAMEPLATE CORP
ACRONIS AMD
AUTODESK BRADY PEOPLE ID (CIPI)
ACT-ON SOFTWARE AMER.COM
AUTOMATION ANYWHERE BRAINBOXES LLC
ACTIFI O AMERICAN INDUSTRIAL SYSTEMS INC
AUTOPILOT WORKFLOW SOLUTIONS BRAND MANAGEMENT GROUP, LLC
ACTION CS AMERICAN MICROSYSTEMS LTD.
AUVIK BRENTHAVEN
ACTIVE COUNTERMEASURES AMERICAN PRISON DATA SYSTEMS
AVANQUEST NORTH AMERICA INC BRETFORD
ACTIVIDENTITY-STRAGEGIC AMERICAN TECHNICAL FURNITURE - STRATEGIC
AVANQUEST NORTH AMERICA INC. BRIDGE COMMUNICATIONS, LLC
ACTIVISION AMERICAN TELECONFERENCING SERVICES, LTD DBA
PREMIERE GLOBAL AVAYA BRIGHTSIGN LLC
ACTSOFT INC
AMERICAN WELL CORPORATION AVAGO BRILLIANT INK AND TONER
ACUANT INC.
AMICO ACCESSORIES AVAIL FORENSICS BRITIVE INC
ADAPTIVE PROTOCOLS, INC DBA ADAPTIVA, INC
AMPHENOL TCS AVANQUEST BROADCOM/SYMANTEC
ADDIGY, INC.
AMPLIFORCE AVCOMM BROADSOFT INC.
ADDMASTER
AMPLIVOX SOUND SYSTEMS, LLC AVEPOINT BROCADE
ADE, INCORPORATED
AMX AVER INFORMATION INC BROTHER
ADESSO
AMZER AVERMEDIA TECHNOLOGIES INC BROTHER MOBILE
ADLINK TECHNOLOGY, INC
ANDREA ELECTRONICS AVIVA SOLUTIONS INC. BSC GLOBAL INC
ADDON
ANTOP AVOCOR BSQUARE CORPORATION
ADREM SOFTWARE, INC.
AOPEN AVSYSTEM SP. J. BT AMERICAS INC
ADVANCED DIGITAL SOLUTIONS INT’L
AP GLOBAL INC DBA AVTEQ BTB SOFTWARE LTD
ADVANCED ELECTRONIC DESIGN, INC.
APARAVI AWARENESS TECHNOLOGIES BUFFALO
ADVANCED INDUSTRIAL COMPUTER
ACCESSORIES POWER AXE DEEL LLC BUGCROWD
ADVANCED INPUT DEVICES, INC. DBA ADVANCED
INPUT SYSTEMS AOC AXIOM BUNCEE
ADVANCED INTELLIGENCE APC AXIS BURGESS COMPUTER DECISIONS, INC.
ADVANCED METAL SOLUTIONS. INC APOGEE INC DBA KANEX AXONIUS, INC. BUSINESS LOGIC CORPORATION
ADVANCED PROGRAMS, INC APORETO, INC. AXXONSOFT BUSINESS MACHINE SECURITY, INC.
ADVANCED VM SOLUTIONS APPAEGIS AZIO BUURST
ADVANTAGE ADLS APPENTUS TECHNOLOGIES BYOS
ADVANTECH TECHNOLOGIES APPGUARD INC BACKBOX SOFTWARE BYTECC INC.
ADVMICRO APPLE BARCO
AEGEX TECHNOLOGIES LLC APPOMNI INC BARRACUDA C2G
AERO-SPACE SOUTHWEST, INC APPRIVER, LLC BARRICAID C&A MARKET
AEVOE CORP APPSPACE BASF CORPORATION CA, INC.
AFCO SYSTEMS, INC APPTECH360 BATTERY TC CABLE MATTERS INC
AFL IG LLC DBA AFL HYPERSCALE APPVIEWX, INC BAY PRESS & PACKAGING (CM19) CALDERA
AG ANTENNA GROUP, LLC APRICORN BCD VIDEO CALERO SOFTWARE, LLC
AGARI DATA, INC. APSTRA, INC. BCM TECHNOLOGY, INC DBA BCM ADVANCED CALLTOWER
RESEARCH
AGOSTO INC AQUA SECURITY CAN-AM WIRELESS LLC DBA CAN-AM IT
BEAM LIVE SOLUTIONS
AIC AQUA SYSTEMS INC
BECRYPT INC CANON
AIRESPRING AQUERA INC
BELKIN INTERNATIONAL
© 2023 TD SYNNEX Corporation. All rights reserved. TD SYNNEX, the TD SYNNEX Logo, TECH DATA, the TD Logo, SYNNEX, and the SYNNEX Logo are trademarks or registered trademarks of TD
SYNNEX Corporation. Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners.
1641371-23 | 062923
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CANVAS GFX INC. COMMVAULT CYCLOPS TECHNOLOGIES DREAMGEAR, LLC
CAPCOM, USA COMODO/XCITIUM CYCOGNITO DRONE UNIVERSITY
CAPITAL NETWORKS COMPEXCH CYLANCE DROPBOX
CAPSA SOLUTIONS COMPONENT DESIGN NORTHWEST, INC. CYMMETRIK (SHENZHEN) PRINTING CO., LTD. DROPSUITE
CARBON BLACK COMPONENT SPECIALTIES, INC. DBA SPECO CYNERIO DT RESEARCH
CARBONITE TECHNOLOGIES CYNET DT RESEARCH GOV
CASE LOGIC COMPUCASE CORP DURABOOK AMERICAS INC
CASE SPECIALISTS COMPUTECH INTERNATIONAL CTI D3 SECURITY MGMT. SYSTEMS DUVOICE
CASIO COMPUTER INSTRUMENTS D&H DISTRIBUTING CO. DV WAREHOUSE, INC.
CASWELL AMERICAS INC. COMPUTER INSTRUMENTS INC D-LINK DYNABOOK
CATALOGIC SOFTWARE INC COMPUTER SECURITY PRODUCTS, INC. DA-LITE DYNAMIC SOLUTIONS
CATO COMTROL DAHLE NORTH AMERICA, INC DXRACER USA LLC
CAVEONIX CONARRATIVE DAIKON ELECTRONICS, INC
CBC CONEXLINK DAMAC PRODUCTS LLC E & S INTERNATIONAL ENTERPRISES, INC
CCH PRODUCTS INC CONFLUERA DANTONA INDUSTRIES INC EA SPORTS
CCXCORP CONNECTED IO - STRATEGIC DAON EAGL TECHNOLOGIES
CDI COMPUTER DEALERS INC. CONNECTWIS DATA CENTER MAINTENANCE, LLC EARTHWALK COMMUNICATIONS, INC
CDW LOGISTICS, INC CONVERGED NETWORK SERVICES GROUP, A NORTH DATA DYNAMICS EASY TEMPO INC. DBA SOUND MACHINE
CAROLINA CORP
CEED LTD DATA PRODUCTS EATON
CONVERGIA
CELARTEM, INC. (DBA EXTENSIS) DATA ROBOTICS, INC. EBUYNOW (MOTO360)
COOLER MASTER CO.
CELESTIX NETWORKS, INC DATA STORAGE SOFTWARE LAB D/B/A OPEN-E, ECO STYLE
COOLJAG USA INC.
CELLPHONE-MATE, INC. ECOPOST
CORE BRANDS, LLC DBA GEFEN INC DATACORE SOFTWARE CORPORATION
CENTERITY ECOPRINTQ
COREL DATALOCKER
CENTON ELECTRONICS ECS
COREVIEW DATALOGIC
CENTRICSIT LLC EDGE MEMORY
CORL TECHNOLOGIES DATAMATION
CENTRIFY EDGECORE
CORLINK - STRATEGIC DATAMAX
CERTES NETWORKS, INC. EDIMAX COMPUTER COMPANY
CORNELIS NETWORKS DATAMINR
CERTGATE GMBH EDU PARTS
CORNER PRODUCTS CO DATARAM
CHAMPION APPLE REMAN PRODUCTION EDU SCAPE
CORNING - STRATEGIC DATASPAN
CHAMPION COMPUTER PROD,INC EDUCATIONAL COLLABORATORS, LLC
CORSA TECHNOLOGY DATAXOOM CORP
CHAMPION/REMAN EDUSCAPE PARTNERS, LLC
COSOSYS DEEP COOL
CHANNELSOLV, LLC EERO LLC
COURTCALL DEEP INSTINCT
CHANX INC., EFFICIENT IP
CPACKET DEFINITIVE TECHNOLOGY GROUP
CHARGETECH ENTERPRISES LLC EJ-TECHNOLOGIES GMBH
CPR TOOLS INC. DELL
CHATSWORTH EKAHAU, INC
CRADLEPOINT TECHNOLOGY DELTA TECHNOLOGY LIMITED DBA VXL INSTRUMENTS
CHECK PNT ELECTRO-WISE DALLSA INC. DBA: EWD
CRAFTUNIQUE LLC INC SOLUTIONS
CHEF
CRAVINGS COMPS LLC DEPLOYABLE SYSTEMS INC ELECTRONIC ARTS
CHELSIO
CRAVINGS COMPS LLC DEPOT INTERNATIONAL ELECTRONIC ARTS INC.
CHENBRO
CREATION 4MATION INC DBA CASEMATIX DEPOT INTERNATIONAL ENTERPRISE ELEGANT ACQUISITIONS LLC
CHERRY CORPORATION
CREATIVE LABS DESTRUCTDATA, INC. ELISITY
CHIEF MANF
CREATIVE REALITIES, INC. DEVO TECHNOLOGY ELITE GROUP (ECS)
CHOOCH
CREATIVE SOURCING INTERNATIONAL DEVOLUTIONS INC. ELITE SCREENS
CHRISTIE DIGITAL SYSTEMS
CREATIVESTAR SOLUTION INC. DEXXXON DIGITAL STORAGE, INC ELMO
CI SECURITY
CRITICAL START INC. DH COMMERCE LLC DBA STREAMLINE ELO TOUCHSYSTEMS
CIENA DISTRIBUTORS
CROSSTEC ELORA
CIG DH2I COMPANY
CROSSVALE, INC ELSIGHT
CIGENT TECHNOLOGIES DIALECTIC DISTRIBUTION LLC
CROWDSTRIKE EMATHSMASTER LTD.
CIMITRA DIALOGIC, INC.
CRU ACQUISITION GROUP EMBARCADERO TECHNOLOGIES, INC.
CIRCULAR COMPUTING DIGI
CRU DATA SECURITY GROUP, LLC (DIGISTOR) EMBEDDED WORKS CORPORATION
CIS SECURE COMPUTING, INC. DIGICERT, INC.
CRU DATA SECURITY GROUP, LLC (IOSAFE) EMBRAVA PTY LTD.
CISCO DIGISTOR
CRYSTALFONTZ AMERICA, INC. EMC
CITRIX DIGITAL CONTROLS CORP
CSG EMERGE TECHNOLOGIES, INC
CLARIVATE ANALYTICS (US) LLC DIGITAL DATA
CTADIGITAL EMERSON
CLAROTY DIGITAL GUARDIAN INC.
CTCI EMK ENTERPRISES LLC. DBA AMPLETECH
CLEAR ONE DIGITAL HIGHWAY, INC.
CTERA REFRESH
CLEAR TOUCH DIGITAL PERSONA
CTERA NETWORKS LTD EMMECO INC
CLEER DIGITAL SCEPTOR
CTL EMTEC
CLEVERTECH DIGITAL.AI SOFTWARE
CTRL IQ, INC ENCORE NETWORKS
CLICK GO AND BUY INC DIGITALWARE INC
CUBRO ENET SOLUTIONS, INC.
CLOUD COVER MEDIA DIGITATE (TATA)
CUREMD ENGENIUS TECHNOLOGIES
CLOUD RANGE CYBER DIRECT TECHNOLOGY GROUP
CURRENTWARE ENGINEERED NETWORK SYSTEMS, INC.
CLOUDERA DISPERSIVE
CURV GROUP (KEYSMART) ENMOTUS
CLOUDFLARE DISTINOW
CYBELANGEL USA INC ENOVATEIT
CLOVER IMAGING GROUP, LLC DJI
CYBERARK ENTHEC
CLUB 3D B.V DMSI
CYBERLINK.COM CORP ENTRUST
CNB COMPUTERS INC DOGHEAD SIMULATIONS LLC
CYBERLOQ ENVOY DATA CORP.
COBWEBS AMERICA DOMAINTOOLS LLC
CYBERNET MANUFACTURING, INC. EOL DISTRIBUTION LLC
COFAN USA, INC DOMINO DATA LAB
CYBERPOWER EPIC.IO
COFENSE INC DOOWY DOES IT
CYBERPOWER PC EPOS USA. INC
COGNITIVE SOLUTIONS DORMAKABA
CYBEREASON EPRINTIT
COGNNI DOUBLE POWER TECHNOLOGY, INC.
CYBERREADY INC EPSON
COHESITY DOUBLE SIGHT (K.S. CHOI CORP)
CYBERSHARK EREPLCMENT
COLLAB9 DOUBLESIGHT
CYBERTRON INTERNATIONAL, INC. (DBA. ERGOGUYS - STRATEGIC
COLUMN CASE MANAGEMENT CYBERTRONPC) DP SOLUTIONS ERGOGUYS LLC
COMFORTE INC CYBRIC INC DRAKONTAS ERGOTRON
COMMEND AUDIO CYCLE COMPUTING DRAPER
© 2023 TD SYNNEX Corporation. All rights reserved. TD SYNNEX, the TD SYNNEX Logo, TECH DATA, the TD Logo, SYNNEX, and the SYNNEX Logo are trademarks or registered trademarks of TD
SYNNEX Corporation. Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners.
1641371-23 | 062923
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ERICOM HIKVISION DIGITAL TECHNOLOGY INDIVIDUAL SOFTWARE INC.
ERMETIC G OVERSTOCK HIPERWALL, INC. INDUSTRY WEAPON
ERWIN G. D. ROBERTS & CO. INC. HITACHI INFINITE GROUP, INC.
ESENTIRE GAMA WORLD TECHNOLOGIES INC HITACHI BIOMETRICS INFINITE STUDIO
ESET LLC GAMBER JOHNSON HITACHIGLB INFIOT
ESKER INC GAMBER-JOHNSON DBA PREMIER MOUNTS HIVEIO INC. INFOBLOX
ESPER.IO GARLAND TECHNOLOGY LLC HMD TECH SARL INFOCASE INC
EVERBRIDGE GARNER PRODUCTS, INC. HOBI INTERNATIONAL INC INFORMA SOFTWARE
EVERFOCUS ELECTRONICS GARRETT SECURITY HOMEEXCEPT INFORMATICA LLC
EVERKI USA, INC. GCIG INC. HONEYWELL INFOTREND TECHNOLOGY
EVERTEK COMPUTER CORPORATION GENETEC, INC. HORNET SECURITY INFOVISTA CORP.
EVOLIS - STRATEGIC GENUITEC LLC HOUSHTEC, LLC DBA DISTINOW (ESD) INFRASCALE INC
EVOLIS INC GEORGEJON INC. HOVMAND A/S INGRAM MICRO
EVOLUENT LLC GET SCW (SECURITY CAMERA WAREHOUSE) HOWARD INDUSTRIES INLAND PRODUCTS INC.
EVS INTERACTIVE, INC. DBA REDYREF INTERACTIVE GETAC INC. HOWARD MED INNODISK USA CORPORATION
KIOSKS GETWIRELESS LLC HP ENT INNOVATIVE OFFICE
EXABLAZE GFI SOFTWARE HP INC INNOVATIVE VIDEO TECHNOLOGY, DBA INVIDTECH
EXABLOX GIGABYTE HRB DIGITAL LLC INSEEGO NORTH AMERICA, LLC
EXORVISION, INC GIRBAU NORTH AMERICA, INC.. HSM OF AMERICA LLC INSIGHT
EXPLAIN EVERYTHING SALES, INC. GLACIER COMPUTER LLC HTC INSIGHT DIRECT USA INC.
EXPORTTEK INC GLASSWALL SOLUTIONS HTM-TECH, INC DBA VERTAGEAR INSPIRED ELEARNING
EXTREME NW GLOBAL CELLULAR HUB SECURITY INSTORESCREEN LLC
EZVIZ INC GLOBAL KNOWLEDGE TRAINING LLC HUBBELL INCORPORATED INTEGRA
GLOBAL SCANNING AMERICAS (MD) INC. HUBX LLC INTEGRA OPTICS, INC.
F5 NETWORKS GLOBAL SILICON ELECTRONICS, INC. DBA BUSLINK HUMANETICS II, LTD INTEGRAL SOLUTIONS GROUP
FABCON, INC. MEDIA HUMANSCALE CORPORATION INTEGRATION TECHNOLOGIES GROUP, INC.
FACEBOOK TECHNOLOGIES LLC GLOBAL TECHNOLOGY SYSTEMS, INC. HYFIN INTEL
FACEBOOK, INC GLOWFORGE HYPER MICROSYSTEMS INC INTELLIGENT COMPUTER SOLUTIONS
FACTION GROUP LLC GM 3DCONXN HYPERION INTENDA
FANTASIA TRADING LLC GM 3M HYPERKIN INC. INTENT INTERNATIONAL INC
FANTEM TECHNOLOGIES (SHENZHEN) CO. LTD. GO-BOX LLC HYPERSIGN DIGITAL SIGNAGE INTERACTIVE MEDIA CORPORATION DBA KANGURU
FARONICS GOGUARDIAN HYPERSOCKET SOFTWARE LIMITED SOLUTIONS
FASTPASS CORP GOLAMPS HYPERTEC INTERMEC CORPORATION
FATPIPE NETWORKS INC GOLDSEAL SONUS HYPR CORP INTERTECH TRADING CORPORATION
FAXBACK, INC. GOOD ACCESS HYUNDAI INTRACOM USA, INC.
FEITIAN GOOGLE HYVE SOLUTIONS EUROPE LIMITED INTUIT
FEITIAN TECHNOLOGIES US, INC. GOSECURE INC. INVICTI SECURITY CORP.
FELLOWES GOTENNA, INC. I/O MAGIC INVITRIX
FHOOSH INC. GOVRED TECHNOLOGY INC I-BLASON IOGEAR
FIBERLIGHT GRADIENT CYBER I-TEC TECHNOLOGIES IOTECH
FIDELIS CYBERSECURITY INC. C/O LSQ FUNDING GRAID TECHNOLOGIES IA.CONNECTS IOTECHA
FILEMAKER GRANDSTREAM NETWORKS, INC IBM IP TRADE
FILEWAVE USA, INC GRANITE TELECOMMUNICATIONS IBOSS IPASS
FINISAR GREEN CLOUD TECHNOLOGIES LLC ICONTROL NETWORKS INC. IPEARL INC
FIREEYE GREENLIGHT IOT ICS-JMR IPSWITCH
FIREFLY COMPUTERS, LLC GRIDLESS ID TECH IQPM AR DATA
FIREMON GRIFFIN TH IDEAMAPPER INC IROBOT CORPORATION
FIRST MOBILE TECHNOLOGIES GRIFITI, LLC IDEE IRON BOW
FISCHER INTERNATIONAL SYSTEMS GROUND LABS IDENTIV, INC ISI TELEMANAGEMENT SOLUTIONS, LLC
FISHTREE GROUNDCONT IDERA, INC. ISTARUSA INC.
FITBIT GRYPHN CORPORATION DBA ARMORTEXT IDEUM, INC. ISTORAGE LIMITED
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FOXFURY, LLC HAVIS IMPARTNER JEFA TECH, INC
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FRANKLIN WIRELESS HEARTLAND PAYMENT SYSTEMS, INC IN WIN DEVELOPMENT JK IMAGING LTD
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© 2023 TD SYNNEX Corporation. All rights reserved. TD SYNNEX, the TD SYNNEX Logo, TECH DATA, the TD Logo, SYNNEX, and the SYNNEX Logo are trademarks or registered trademarks of TD
SYNNEX Corporation. Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners.
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KANDAO LOGICAL MAINTENANCE SOLUTIONS MIRANTIS, INC. NLU PRODUCTS, L.L.C. DBA BGZ BRANDS
KANEX PRO LOGICALIS INC MMF POS NOBLE SEC
KANG YANG INTERNATIONAL CO. LTD. LOGICMONITOR INC MOBIL TRACKR NODEWEAVER
KANO COMPUTING LTD LOGICUBE, INC. MOBILE DEMAND, LC NOKIA
KANTEK INC. LOGITECH MOBILE INTERNATIONAL INC NOLO - STRATEGIC
KASERNET INC. LOREX CORP. MOBILE MARK, INC. NONSTOCK MISC VENDOR
KCPAL LOWRY HOLDING CO MOBILE TECH/ARMORACTIVE NORTEK SECURITY & CONTROL LLC
KENSINGTON LU INTERACTIVE MOBISYSTEMS INC NOVASTOR CORPORATION
KEONN LUBRIZOL ADVANCED MATERIALS, INC. MOHAWK USA NOW MICRO
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KEY SOURCE INTERNATIONAL LUXUL MONOPRICE NSX TECHNOLOGIES INC DBA ANYWHERE CART
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© 2023 TD SYNNEX Corporation. All rights reserved. TD SYNNEX, the TD SYNNEX Logo, TECH DATA, the TD Logo, SYNNEX, and the SYNNEX Logo are trademarks or registered trademarks of TD
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© 2023 TD SYNNEX Corporation. All rights reserved. TD SYNNEX, the TD SYNNEX Logo, TECH DATA, the TD Logo, SYNNEX, and the SYNNEX Logo are trademarks or registered trademarks of TD
SYNNEX Corporation. Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners.
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PRODUCTS AND SERVICES
TD SYNNEX Corporation is pleased to offer Region 14 Education Service Center (ESC) in
partnership with the National Cooperative Purchasing Alliance (NCPA) member agencies
access to the entire line of Palo Alto Networks products from the Advanced Technology
Solutions cybersecurity category. Palo Alto Networks, the global cybersecurity leader, is
shaping the cloud-centric future with technology that is transforming the way people and
organizations operate. Their mission is “to be the cyber security partner of choice, protecting
our digital way of life.”
As a value-add, TD SYNNEX Corporation is also pleased to offer Region 14 ESC in partnership
with the NCPA member agencies our proposal of the TD SYNNEX full line card of IT
manufacturers (enclosed), offering the broadest advanced technology solutions that can be
purchased in entirety using the NCPA contract without having to utilize multiple contracts to
meet their technology needs.
TD SYNNEX distributes technology products from more than 1,500 world-leading IT OEM
suppliers to more than 25,000 resellers throughout the US, Canada, and Mexico. Our focused
product categories include IT systems, rugged mobility, peripherals, system components,
software, and networking.
TD SYNNEX will provide a network of reseller partners who will interface with the NCPA
customers, providing onsite assessments/consultation, product information, technical support,
customer service support and post-sales support as authorized Order Fulfillers under the TD
SYNNEX NCPA contract. These resellers will be required to maintain the appropriate vendor
authorizations and sign agreements with TD SYNNEX agreeing to follow the terms and
conditions of our NCPA contract. Resellers will be reviewed on a regular basis to ensure we
have the appropriate resources to support this contract. These resellers will be our “feet on the
street” and act as our local presence with the NCPA customer. TD SYNNEX Public Sector
Program Team will work closely with the participating resellers to ensure they have the tools
they will need to develop and close opportunities with NCPA customers.
Palo Alto Networks Product Warranty and Hardware Service Model
All Palo Alto Networks products are covered by a 90 day software and 12 month hardware
warranty. To take advantage of our warranty related information and updates, we encourage
you to register your products through our Palo Alto Networks Support Portal
(https://support.paloaltonetworks.com). Other details about your software and hardware
warranty are outlined below.
1
Software Warranty
The standard warranty for software is 90 days. During the 90 day warranty period, you are
entitled to all software updates (bug fixes, maintenance releases, and feature upgrades) for your
particular software product. You can download the software updates through our software
update portal embedded in your device web interface, or through our password-protected Palo
Alto Networks support web site. You must create an account and register your device for access
into the support portal.
Hardware Warranty
The standard warranty for our hardware is 12 months from the date of shipment. This is a 'return
and repair' hardware service model. If a Return Merchandise Authorization (“RMA”) is required
during the 12 month period, we will work with you to confirm the hardware problem and issue an
RMA number to be used when you ship the product to Palo Alto Networks.
Hardware Return Procedures
You should obtain a RMA number for the product that you wish to return to us, Palo Alto
Networks by contacting Support via telephone or by opening a case with Palo Alto Networks
Support. You must ship the product in the original packaging (shipping damage that occurs from
insufficient packaging is not covered), record the RMA number on the shipping label, and send
the product to the specified Palo Alto Networks location. You will be responsible for all shipping
costs incurred in returning the defective product. Products will be repaired (or replaced) and
shipped within 10 business days from receipt of the defective product by us We will pay all costs
incurred in shipping the repaired or replacement product to you, except that if you are located
outside the United States, you will be responsible for any taxes, duties, fees or other charges
assessed in connection with importing the repaired or replaced product into your country of
destination.
Warranty and Service Model Restrictions
• The applicable warranties and Service Model do not apply if the product:
• Has been altered, except by an authorized Palo Alto Networks, Inc.
• Has not been installed, operated, repaired, or maintained in accordance with the
instructions supplied by Palo Alto Networks, Inc.
• Has been subjected to unreasonable physical or electrical stress, misuse, negligence,
accidental damage, or damage caused by an Act of God.
• Is being used in a different country than where the original purchase or activation
occurred.
Other products carry the standard manufacturer’s warranty and will vary by vendor.
2
Letter of Authorization
Date: 11/14/2023
To Whom This May Concern:
This letter is to confirm that TD SYNNEX Corporation is an authorized Distributor for all Palo
Alto Networks products. They have met all the necessary requirements to purchase Palo Alto
Networks products and services.
The Palo Alto Network Reseller network can use multiple purchasing paths, including direct or
through a distributor or service provider.
For verification purposes, the following information may be used and/or contacted:
Point of Contact Name: Lauren Aloway
Point of Contact Mailing Address: 3000 Tannery Way Santa Clara, CA 95054
Point of Contact Phone Number: 408-941-3782
Point of Contact Email: laloway@paloaltonetworks.com
If you have any questions regarding our partnership, please contact the above listed Point of
Contact.
Sincerely,
Name: Lauren Aloway
Title: Sr. GTM Manager – Public Sector Contracts
Customer Reference for TD SYNNEX Products & Services
Entity Name Copper River Information Technology
Contact Name and Title Paul Pfleger, Executive Vice President
City and State Chantilly, VA
Phone number 703-234-3825
Years Serviced 2010-Present
Description of Services Information Technology Consulting and Services
Annual Volume $50M
Please provide a brief statement on the description of services:
Copper River IT prides itself on delivering industry-leading performance through the provision of IT
products, solutions, and services that leverage our long-standing, elite-level partnerships with top
manufacturers, solution providers, and technology experts. Combined with our deep expertise in
engineering, systems design, and professional services delivery, Copper River IT is singularly capable of
ensuring that the solutions we provide our customers meet their precise requirements. As an end-to-
end solution provider, Copper River IT provides clients with a comprehensive range of enterprise
services, advanced technology solutions, and acquisition fulfillment
Customer Signature:
Paul Pfleger
Wednesday, November 15, 2023
DocuSign Envelope ID: A3826FF9-14EA-4FB5-8F6F-61D41D979CA3
Customer Reference for TD SYNNEX Products & Services
Entity Name Logicalis, Inc.
Contact Name and Title Mike Marchal, GovEd Director
City and State Tempe, AZ (nationwide coverage)
Phone number 480-346-2314
Years Serviced 20+ years for distribution, 7+ years contract authorization relationship
Description of Services Logicalis is a Value Added Reseller and global technology service
provider
Annual Volume $66M overall; $1,850,000 NCPA
Please provide a brief statement on the description of services:
As an authorized reseller on TD Synnex’s contracts, Logicalis has made great strides with our customers
in closing deals with the utilization of TD Synnex’s procurement contracts, including the NCPA contract.
The government and education procurement departments we work with throughout the nation were
thrilled to learn that Logicalis can provide products and services through these contracts. The sheer
number of available products on these contracts has been extremely beneficial to our customers and
meeting the procurement departments’ requirements has been easy. We have had a long-standing
relationship with TD Synnex as our preferred distributor, and Logicalis’ more recent utilization of
TD Synnex’s contracts has deepened that relationship. Our experience with TD Synnex has been and
continues to be superb.
Customer Signature:
X
Tuesday, November 14, 2023
Customer Reference for TD SYNNEX Products & Services
Entity Name Mvation Worldwide Inc.
Contact Name and Title Gunjan Gupta, President
City and State Glen Cove, NY
Phone number 6465739719
Years Serviced 7
Description of Services Hardware, software and integration
Annual Volume $10 M
Please provide a brief statement on the description of services:
Mvation is a reseller partner to TD Synnex. They have provided IT Hardware, Software and support
services with best-in-class support.
Customer Signature:
X
Wednesday, November 15, 2023
Omnia Partners
840 Crescent Center Drive
Suite 600
Franklin, TN 37067
To Whom It May Concern,
SYNNEX is a valued added distributor that supplies both hardware and software OEM
vendors. These vendors include vendors such as Acer, Capsa Solutions, Cisco, Extreme Networks,
Google, Hewlett Packard Enterprises, HP Inc, Lenovo, Microsoft, and ViewSonic.
Within the last 15 years ITsavvy has made SYNNEX their preferred distribution source. With
over $40M in business that we have done with SYNNEX in 2019, we rely on them for more than just
shipping equipment. SYNNEX is a source for support, integration, configuration and services.
GovSolv, within SYNNEX, has provided a high level of expertise in addressing more complex and
unique requirements of Federal, State, Local and Educational clients. The contract management team at
SYNNEX is superior to any other group that I have worked with; and continues to be best in class.
If I can be of any additional assistance in this reference, please contact me via the information
below.
Respectfully
Brian Fields
Senior Director Public Sector
ITsavvy 313 South Rohlwing Road Addison, IL 60101
Tel 630.396.6305 FAX 630.396.6322 bfields@ITsavvy.com www.ITsavvy.com
| Spiceworks | LinkedIn | Twitter | Facebook | YouTube
To whom it may concern:
Crossvale Inc., a Dallas based IT professional services company, has been working with Synnex
for over three years.
During that time Crossvale has worked approximately 100 deals in the commercial and SLED
space. The type of work we have done together is software product resale and IT Professional
Services.
Crossvale has found all the staff at Synnex to be:
• Responsive
• Intelligent
• Agile
• Able to execute
• Flexible
Specifically, in the SLED space Crossvale has leveraged Synnex’s TX DIR and NCPA contracts
successfully. We found the process to be easy, well documented and fast. The Synnex staff
were there to answer any and all questions no matter how basic.
I would recommend Synnex as a valued partner to any company wishing to sell their products
or services.
If you’d like to discuss further, I would be pleased to chat over any concerns or questions you
might have.
Sincerely,
Conor Brankin
CEO
Crossvale Inc
cbrankin@crossvale.com
Customer Reference for TD SYNNEX Products & Services
Entity Name AATD, LLC
Contact Name and Title Vernon Putnam, Chairman and President
City and State San Antonio, Texas
Phone number 844-255-2283, ext 1
Years Serviced 11 years
Description of Services Software and Hardware
Annual Volume $10M +
Please provide a brief statement on the description of services:
On time best price delivery of hardware and software product for resale to the Federal government.
On-going support to facilitate business growth via year-round networking and company marketing
opportunities. Help and assistance with state and local procurement vehicles. Year-round access to
training and introduction to new products to help expand my company’s market reach. On-going access
to nearly any category and level of expertise needed to close business.
Customer Signature:
X
Vernon Putnam, Chairman and President
AATD, LLC
Wednesday, November 15, 2023
Customer Reference for TD SYNNEX Products & Services
Entity Name Essnova Solutions, Inc.
Contact Name and Title Sridhara Gutti, President
City and State Birmingham, AL 35203
Phone number 888.405.3189
Years Serviced 2018 to current date
Description of Services Infrastructure, cloud, security and other software and hardware
products.
Annual Volume $500,000 to $1.5M per year
Please provide a brief statement on the description of services:
At Essnova, we specialize in procuring a diverse range of hardware and software products through our
trusted distribution partner, TDSynnex, specifically tailored to meet the unique needs of our federal,
SLED (State, Local, and Education), and healthcare customers. Our procurement services focus on
sourcing essential technology solutions for these critical sectors, including infrastructure, security, cloud,
and specialized healthcare IT products. We understand the stringent requirements and compliance
standards that federal agencies, state and local governments, and healthcare providers demand.
Leveraging our strong relationship with TDSynnex, we ensure that our customers in these sectors have
access to the latest and most reliable products and services. Partner with Essnova to streamline your
procurement process and enhance the efficiency and effectiveness of your technology infrastructure.
Customer Signature:
X
Sridhara Gutti, President
Wednesday, November 15, 2023
Customer Reference for TD SYNNEX Products & Services
Entity Name Paragon-One Group, LLC
Contact Name and Title Frederick C. Hines
City and State Gaithersburg, MD
Phone number 301-466-5716
Years Serviced 7 years
Description of Services Partner and resell information technology, software, and services
Annual Volume $1,200,000
Please provide a brief statement on the description of services:
Paragon-One Group purchases information technology from TD Synnex including computer systems,
computer storage, printers, printer supplies, ruggedized laptops, displays, televisions, audio-visual
equipment, cables, and backup batteries.
Customer Signature:
X
Frederick C. Hines
Wednesday, November 15, 2023
Customer Reference for TD SYNNEX Products & Services
Entity Name TKK Electronics, LLC
Contact Name and Title Juan Hernandez - CEO
City and State Milwaukee, WI
Phone number 414-290-0585
Years Serviced 17 years
Description of Services Computer hardware and software reseller
Annual Volume $3 Million
Please provide a brief statement on the description of services:
Traditional VAR of computer hardware and software.
Customer Signature:
Juan Hernandez
Thursday, November 16, 2023
Zoho Sign Document ID: 26C4CD97-ENHNI-54UPRWSJXA9PIEOSRNMWE6S85QY7EXK6VKLUS
Customer Reference for TD SYNNEX Products & Services
Entity Name RCN Communications LLC DBA RCN Technologies
Contact Name and Title Reed Perryman, Director of Sales
City and State Knoxville, TN
Phone number 865-293-0350
Years Serviced 9
Description of Services RCN provides end to end cellular networking / wireless WAN solutions,
services and support to enterprise, SMB and government clients across the US. TD Synnex and their
GovSolv division are not only invaluable partners from a fulfillment perspective, but their financing and
purchasing contract capabilities have allowed us to win business time and time again over the years.
Annual Volume $7-8 million
Please provide a brief statement on the description of services:
RCN provides end to end cellular networking / wireless WAN solutions, services and support to
enterprise, SMB and government clients across the US. We integrate many 5G/LTE antennas and routers
into our own custom products to offer unique, integrated solutions to our customer base that go beyond
the scope of traditional wired connections to establish positive business results in the building, the
vehicle, and the field.
Customer Signature:
Nov 16 2023 09:34 EST
Reed Perryman
November 16, 2023
TD SYN N EX ServiceSolv:
Easy t o Buy, Easy t o Sell
Com p let e Lif ec yle Serv ic es End- t o- End Solut ions Part ner w it h TD SYN N EX by
leveraging our serv ic es c ap ab ilit ies
g iv ing you ac c ess t o:
Pre- Sales
Integrat ion
and Enablement
Labs
Hundreds of Cust om
SM E resources SOW s t urned
available across 24 - 4 8 hours
all vert icals
Remote
TPM / ITAD Support
Services
Online port al W hit e labeled
for services resources t o sell
inform at ion under your brand
Renew SOLV Field
Services
Global reach Over 1,0 0 0 st at ic
t o 18 0 + SKUs available
count ries for any Zip Code
USA pricing
With a variety of value-added services, TD SYNNEX ServiceSolv can help supplem ent your com pany’s service offerings,
skillsets and geographic reach to expand your services portfolio and grow your business.
See next page for full list of our services.
Pre- Sales Desig n Ed uc at ion Field Serv ic es
• Specific Ven dor/ Partn er Service • Public an d Private Train in gs • Profession al Audio-Visual
Level Agreem en ts SLAs • On site or Virtual Classes • Cablin g
• Stan dard Measurem en t System s • Access to: • Digital Sign age
an d Metrics
– Ven dor an d IT • Fleet Services
• Ven dor Specific Key Perform an ce Certification Train in g • Telephon y
In dicator KPI
– Busin ess Skills Train in g • Poin t of Sale
• Cross Sell/ Upsell
• On site In stallation an d Con figuration
• Multi-Ven dor Solution s Sof t ware and Cloud Serv ic es
• Wireless Networkin g an d
• Prom ote Dem os / In tern al Train in g • Con sultin g, Assessm en ts an d Site Survey
• Techn ical Certification Man agem en t Well-Architected Reviews
• Physical Security
• Cloud Migration (From On -Prem ises
• Sm art H an ds
Pre- Sales Enab lem ent an d Cloud-to-Cloud)
• Reseller En gaged in Deliverin g • Cloud Im plem en tation Con sultin g
Ven dor Program s an d Train in g
Prof essional Serv ic es
• Virtual Desktop Im plem en tation
• Rem ote Deploym en t
• H ostin g Webex, Train in g, Techn ical • Application Developm en t
Busin ess Developm en t • Im plem en tation
an d Modern ization
• Atten din g Techn ical Con feren ces an d • Adoption Services an d Con sultan cy
• Artificial In telligen ce an d
Partn er Meetin gs Machin e Learn in g • H ealth Check an d
• Ven dor Roadm ap Plan n in g Con figuration Audits
• Autom ation
• Ven dor-Specific KPI • Migration s an d Updates
• DevOps Consulting (Pipelines, CI/ CD)
• Proactive Ven dor En gagem en t • Project Man agem en t
• Con tain er Con sultin g
• Iden tify Services for En d-to-en d • Data Cen ter Tran sform ation
• Software-defin ed Networkin g
Solution s
• CRM/ ERP Im plem en tation A nnual M aint enanc e
• Providin g Dem os for Proof of Value, an d In tegration
H an ds-On Education , Testin g of and W arrant y Serv ic es
• Custom In tegration s • Prin t
a Specific En viron m en t
(An ythin g-to-An ythin g)
• Data Cen ter
• Custom Web Developm en t
Solut ion Cent ers • Com pute
• On goin g Support
• Seven location s in the US an d Can ada • Poin t-of-Sale
• Chan ge Man agem en t
• 175 Solution s Available
• Train in g Gold Seal ® Sup p ort
• Guided Solution s an d Train in g
• Multi-Vendor Cloud-En abled Solutions M aint enanc e Solut ion
Assembly & Conf ig urat ion • Product Main ten an ce Package
• Cyber Ran ge Focused on Security
• Custom H ardware Services • Ven dor Authorized OEM Support
– Clien t Devices
REN EW Solv • 24/ 7 Techn ical Support
– Data Cen ter • En gin eered to Site / H ardware
• Multi-Ven dor, En d-To-En d Solution s,
Provided to Our Partn ers via an On lin e – UCC/ Collaboration Replacem en t
Dashboard. • Im agin g an d Provision in g • Available for:
• Con tin uous an d Recurrin g Pipelin e of • Software / OS Load – Avaya, IP Office
Warran ty an d Licen se Opportun ities • Valued Added Services – Polycom
• Load Your Own Opportun ity” Feature – Asset Taggin g, Labelin g, – Palo Alto Networks
• Weekly Autom ated Updates an d Etchin g Solution s – Ribbon Com m un ication s (Son us)
Rem in ders of Pen din g Opportun ities – Bun dlin g, Packagin g, Collateral
In sertion Sec urit y A ssessm ent s
Manag ed Serv ic es – Burn -In / Diagn ostic Testin g • Vuln erability Assessm en ts
• 24x7 Rem ote Mon itorin g • Stagin g & Logistics
an d Alertin g • Pen etration Testin g
• Project Man agem en t • In ciden t Respon se an d Rem ediation
• Rem ote Rem ediation
• Last Mile Delivery • Compliance Readiness
• Patch Man agem en t
• Testin g & Train in g • vCISO
• H elp Desk Support
• NOC ITAD Services A d d it ional Serv ic es
• SOC • Asset Buyback • IOR / EOR
• Data an d Physical Destruction • Staff Augmentation
• Recyclin g
Grow your business w it h TD SYN N EX ServiceSolv
For more informat ion, cont act our team today via email, servicebd@tdsynnex.com or call 8 77-358 - 550 5, opt ion # 1.
© 2022 TD SYNNEX Corporation. All rights reserved. TD SYNNEX, the TD SYNNEX Logo, TECH DATA, the TD Logo, SYNNEX, and the SYNNEX Logo are trademarks or registered trademarks of TD SYNNEX
Corporation. Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners. 1274056-22
TD SYNNEX Networking Services
With a variety of value-added services, TD SYNNEX ServiceSolv can help supplement your
company’s service offerings, skillsets, flat rate service SKUs, Level 1-4 engineering expertise and
geographic reach to expand your services portfolio and grow your business.
Assess, Design, Install, Configure and Manage with TD SYNNEX’s Networking service
offerings:
Wireless Networking
• Complimentary predictive heat maps
• Indoor and Outdoor onsite surveys (active, passive, and post-
install verification)
• Cabling
• WAP installation and remote configuration
• Monitoring and support
Router/Switch
• Rack and stack services
• Cabling
• Configuration services
• Remote management and support
5G Networking
• Indoor/outdoor surveys
• Cellular router installations (in-building and in-vehicle) and
management
• Design services
• Implementation services
• Configuration
• Testing
• Monitoring
Grow your business with TD SYNNEX ServiceSolv
For more information contact our team today at servicebd@tdsynnex.com
©2021 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, and all other SYNNEX company,
product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation.
SYNNEX, and the SYNNEX Logo Reg. U.S. Pat. & Tm. Off. Westcon, Comstor and GoldSeal are registered trademarks
of WG Service Inc., used under license. Other names and marks are the property of their respective owners.
The complete life-cycle of a solution
2. Design and Consulting Provide a Gap
Analysis, design recommendations and/or
1. Lifecycle Strategy and vendor recommendations to meet the policy 3. Build-to-Order and
Assessment Your IT service levels, productivity and TCO Integration Hardware will be
Infrastructure environment will be requirements. pre-staged and additional
analyzed using industry best value adding services
practices to determine your performed to help reduce
required policy service levels, touch time, eliminate DOAs,
productivity and total cost of lower freight costs,
ownership (TCO) objectives. Our and reduce
recommendation will be provided installation time
to achieve these objectives. required onsite.
8. Ongoing Reviews
4. Implementation
for Contiguous
and Deployment
Improvement and
Hardware and
Compliance We will
software will be
provide policy service
deployed, upgraded,
levels, productivity and
TCO reviews to
Project or configured to project
validate your return on Management specifications onsite or
remote by TD
investment as well as
SYNNEX Field
further
Services
recommendations to
meet your changing
business needs. Project management is provided
from start to finish to ensure
your project is delivered 5. Operate, Manage, and
complete and within the Maintain TD SYNNEX NOC will
timeline set by the customer. monitor and manage IT devices
for rapid problem resolution and
escalation where needed with
24/7/365 support.
7. Technology Refresh, Asset
Disposal, and Buyback Provide asset
buyback, eco-friendly and responsible
disposal and, if required, complete data 6. Remediation Provide remote support through
asset destruction. TD SYNNEX’s GoldSeal Program. If issues
cannot be remediated remotely and hardware
must be replaced, TD SYNNEX will dispatch an
engineer onsite to replace the device.
Grow your business with TD SYNNEX ServiceSolv
For more information contact our team today at servicebd@tdsynnex.com
©2021 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, and all other SYNNEX company,
product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation.
SYNNEX, and the SYNNEX Logo Reg. U.S. Pat. & Tm. Off. Westcon, Comstor and GoldSeal are registered trademarks
of WG Service Inc., used under license. Other names and marks are the property of their respective owners.