1-Gwinnett County Public Sch - Proposal - FilterPro USA

AID 1754333 · View on Simbli

Agenda Item

iv. (Piggyback) Contract ~ RFP 2302KM HVAC Air Filter Replacement Services ~ Gwinnett County Public School System RFP ~ Filter Pro USA (Not to exceed $2,500,000) ~ Updated 3.3.2025

Summary: Presented by: Mr. Erick Hofstetter, Chief Operating Officer, Division of Operations
Request: It is requested that the DeKalb County Board of Education (“the Board”) approve use of the contract award between Filter Pro USA and Gwinnett County School System through October 20, 2025. This is contract award renewal #2 for Filter Pro USA. The resulting contract between DeKalb County School District (“DCSD”) (a “piggyback” contract) and FilterPro USA will be in accordance with RFP 2302KM for the not to exceed amount of $2,500,000.
Why: Approval of the use of this contract with FilterPro USA, will allow the DCSD to piggyback on the Gwinnett County Public School System RFP for filter changing and disposal. This service will provide a turnkey solution for changing filters and cleaning coils.

The approval of the use of this contract renewal meets:
Strategic Goal 6: Organizational Excellence
Details: The Division of Operations is requesting approval to utilize the FilterPro USA contract award with Gwinnet County Public School System; FilterPro USA is currently in contract renewal #2 of its award of RFP2302 HVAC Air Filter Replacement Services.

The HVAC Filter Replacement service will provide DCSD with the necessary support for replacement and disposal of filters for HVAC units. Services include:

Quarterly changes of filters District-wide
Storage, transportation, and disposal
Improvement of indoor air quality
Collection of data on filter location and sizes
NAFA (National Air Filtration Association) certified technicians
Additional services, such as coil cleaning, belt changes, and IAQ (indoor air quality) monitoring, are available.
Financial impact: The total budget for these services is allocated from the Division of Operations’ General Fund Budget code (100.2600.543013.00011.7520.9990.8013.040.000) in an amount not to exceed $2,500,000.
Contact: Mr. Erick Hofstetter, Chief Operating Officer; Division of Operations, 678.676.1447
Mr. Keith Ball, Executive Director of Facilities and Capital Improvement Projects, Division of Operations, 678-676-1478
Effective: Upon Board Approval
Status: Approved by the Office of Legal Affairs
                   RFP 2302KM
                HVAC FILTER SERVICES
                     9/6/2022


                    RFP prepared by:
Brian Pearson, Service Operations Manager FilterPro IAQ
    Wilson Meadows, General Manager FilterPro USA


                 RFP prepared for:
           Gwinnett County Public Schools




                   State of Alabama
   Board of Heating and Air Conditioning Contractors
                    License # 15012
                 Expires: 12/31/2022




              E-Verify: Filter Pro USA LLC
            Company ID Number: 807276
           Date of Authorization: 8/19/2014
EXECUTIVE SUMMARY


  Representatives of the Gwinnett County Public Schools,

  We appreciate your time and efforts towards greater indoor air quality and improved energy and
  mechanical efficiencies, and we thank you for the opportunity to participate in this process. FilterPro
  USA has worked hand in hand with dozens of school systems in the Southeast as the primary provider
  of air filter materials and installation services. Our mission is to ensure all individuals who visit or
  frequent a Gwinnett County School site breathe clean air and to assist the appropriate school
  departments in achieving mechanical efficiencies and longevity. After nearly 40 years of air filtration
  services experience, we believe the value and reliability of our services cannot be beat.

  In this RFP, we understand the School District’s focused efforts to protect the health of its students,
  teachers, administrators, parents, employees, and all other stakeholders. We also understand the
  importance of regular preventative maintenance and the effect it has on equipment replacement costs
  and energy usage. In RFP 2302KM the Gwinnett County Schools are searching for a qualified
  contractor to perform air filter change-out services at all sites. At FilterPro USA, we have all the tools
  necessary to help the School District achieve these goals! Our intent with this proposal is to be the
  primary full services vendor for HVAC Filters. We currently have staff readied for a start-up of
  Gwinnett School District account. For consistent services, our methodology for staff dedicated to the
  School District account is to hire and equip local technicians who are 100% dedicated to servicing
  Gwinnett County Schools. We hope you see in our proposal the many benefits of utilizing FilterPro
  USA.

  We understand and will meet the minimum requirements as stated in Section 4.0.
        ✓ FilterPro is licensed to conduct business in Georgia and is in good standing with all
            federal, state and municipal jurisdictions.
        ✓ FilterPro currently has the staff for the start-up of this contract and will hire local staff to
            service this contract for the length of the agreement.
        ✓ FilterPro has the required licenses, certifications, and subject matter knowledge.
        ✓ FilterPro can provide all required services in an equitable fashion throughout the district.
        ✓ FilterPro is fully capable of delivering a solution inclusive of all required services.




  Wilson Meadows
  Vice President
  833-274-5688
  wmeadows@filterpro.com




                                         1
                                                           September 6




                                                           2022
     A detailed overview to enhance potential & existing client knowledge of
     FilterPro USA’s service & capabilities.




Table Of Contents

Company Qualifications and Experience

1.     Proposal Overview ............................................................................................................................. 2
2.     What We Do ....................................................................................................................................... 2
3.     What You Can Expect....................................................................................................................... 2
4.     Company Overview .......................................................................................................................... 3
5.     Company Technicians ....................................................................................................................... 4
6.     Beyond The Basics ............................................................................................................................. 5
       a. Specialized Services and Offerings ............................................................................................ 5
       b. iPad/Apple Technology ............................................................................................................... 6
       c. Inspection/Service Reports ......................................................................................................... 7
7.     Setting The Standard......................................................................................................................... 7
8.     Basic Company Data ......................................................................................................................... 8

Methodology/Operations

9.     The Plan for Gwinnett County Public Schools ............................................................................... 8
       a. The Materials ............................................................................................................................... 9
       b. The Technicians ........................................................................................................................... 9


                                                              2
    c. Scheduling .................................................................................................................................. 11
    d. Filter Records and Unit Change-Outs ..................................................................................... 12
    e. Quality Control .......................................................................................................................... 12
    f. Dedicated Account Management ............................................................................................. 12
    g. Cost/Benefit ................................................................................................................................ 13
    h. Additional Services .................................................................................................................... 13


Additional Documents Uploaded in Additional Supplier Information:
Attachment 1
   o Filter Pro Code of Ethics NAFA
   o National Air Filtration Association Certificates
           • Wilson Meadows CAFS
           • Brian Pearson CAFS
           • Erich Hamann CAFS
   o Minority-owned business Certification
   o Filter Pro USA Sales tax certification State of Georgia
   o Filter Pro USA HVAC Certification
   o Filter Pro USA Business Licenses
   o Filter Pro USA Merv 13 media test reports
Attachment 2
       Filter Pro USA HSE Manual




                                                          3
1. PROPOSAL OVERVIEW

Representatives of Gwinnett County Public Schools, we appreciate your time and efforts towards
greater indoor air quality and improved energy and mechanical efficiencies! This proposal serves to
provide information and examples of our abilities and value we can add to your organization.

We thank you for the opportunity to participate in this process and look forward to all future
opportunities to grow a partnership with Gwinnett County Public Schools.

If there are any questions, concerns, or awards please contact me at any time, 24/7 at 256-767-5122
or cell phone at 615-426-2756.


Wilson Meadows
Vice President
wmeadows@filterpro.com


2. WHAT WE DO

FilterPro USA is an air filter manufacturer, distributor, and service provider. We are 100% American
owned and managed, our products are 100% American made and our services are the best in the
industry.

At FilterPro USA, we assist clients nationwide in managing and servicing every aspect of air
filtration throughout their multi-site operations. We provide management and field teams with the
necessary systems and company owned infrastructure to ensure ultimate success. Then we back it up
with our web-based asset management software system, Facili Trac, which puts the important
information at your fingertips.

We create a custom-tailored preventative maintenance program just for you. We remove the guess
work so you can make accurate, reliable management decisions – making the most of your valuable
time.


3. WHAT YOU CAN EXPECT

With FilterPro USA, you can expect to receive professional services that are unrivaled in reliability
and consistency. FilterPro operates its field teams in a dispatch/oversight format that engages the
corporate office and service managers to be extremely hands-on, which allows our technicians to
focus on the core work with less distraction. You can expect our technicians to be courteous and
professional, and well informed of each site’s requirements before arriving onsite. We have
equipped all our technicians with iPhones and utilize the technology along with our proprietary
HVACR software to deliver the greatest level of service in our industry, guaranteed.

You can expect to have a single point of contact for ALL sites under contract.



                                      4
You can expect a turn-key solution: FilterPro maintains control of all materials and tools needed for
the job and allows the customer to focus on other issues. No more storing materials and keeping up
with schedules! No more disposing of soiled filters! No more reacting to mechanical and IAQ issues
due to poor filter change-out consistency! FilterPro does it all AND always keeps you informed!

You can expect a supreme sense of urgency on behalf of all FilterPro staff members to meet the
needs of your contract and to respond to any inquiry. Our culture promotes customer satisfaction and
continuous improvement.

You can expect FilterPro to provide high quality products, and we guarantee to never use any
product that does not meet the minimal statistical efficiencies (MERV) as stated in your contract.

You can expect extremely fast emergency response times. If indoor air quality is compromised, we
can dispatch a team to your site to remediate with new materials within a matter of minutes. We
credit this to our dispatch operations model and service management hands-on approach.


4. COMPANY OVERVIEW

FilterPro USA was established in 2014 from an acquisition of an existing filter service company
headquartered in Florence, AL by a 30-year HVAC veteran. The company was founded on honesty,
integrity, quality service and a job done right. FilterPro is a technician-owned company that has been
built from the ground up – one satisfied customer at a time. We have been providing air filter
change-out services for over 38 years!

Our company leads the industry in technology and utilizes it to provide our customers with the latest,
most accurate information. We also offer our customers the industry’s finest asset management
tracking software with the infrastructure and systems in place to back it up. We currently service
thousands of sites nationwide with over 100 million sq. ft. of temperature-controlled space. Our
complex network of company owned assets works in concert to provide seamless service for our
customers.

We view our customers as partners, and our focus is to help you accomplish your goals. We
establish long term relationships with our clients – which is proven by customer retention.

In the state of Georgia, FilterPro has facilities in Clarkston, Cummings, Lithonia, Lawrenceville,
Douglasville, Tifton, and Augusta.

FilterPro USA has become one of the most respected and tested self-performing filter service
companies in the nation and continues to expand each year.




                                      5
Affiliated Organizations/ Memberships:
          a. NAFA- the National Air Filtration Association (NAFA) is a dynamic, non-profit trade
             association. NAFA members include air filter and component manufacturers, sales and
             service companies, and HVAC and indoor air quality professionals across the United
             States and in several foreign countries.
          b. ASHRAE- ASHRAE is a global society advancing human well-being through sustainable
             technology for the built environment. With more than 53,000 members from over 132
             nations, ASHRAE is a diverse organization representing building system design and
             industrial processes professionals around the world.
          c. PRSM- Our association empowers retail facilities maintenance professionals to make
             informed business decisions, enhance their company’s brand and advance their careers by
             delivering tools that improve operating efficiencies and reduce costs, providing world
             class conferences, identifying best practices and industry resources, offering educational
             tools, an industry designation and training, and facilitating business partnerships, referrals
             and networking opportunities.
          d. RFMA- The only association created by and for restaurant facility management
             professionals. RFMA’s core purpose is to promote the advancement of the restaurant
             facility management professional.
          e. FSPMA- Our organization was established in 1960 with three (3) main objectives. First,
             to determine the nature, extent, and quality of non-instructional services required for the
             educational program, and to promote the development of these services by establishing
             the acceptable policies, standards, and practices. Second, to develop a working
             relationship with school administrators, managers, non-instructional, and instructional
             personnel, to foster, the programs through adequate facilities and environment. Third, to
             promote the professional advancement of school plant maintenance, operation, safety,
             energy management, and environment.
          f. GASFA - The Georgia Association of School Facility Administrators (GASFA) was
             organized in 1989 to promote better understanding and cooperation between state and
             system-level facility administrators, to address their concerns, and promote and stimulate
             their professional growth, in addition, it is GASFA's purpose to present a united voice in
             matters relating to facility administrators in Georgia Public Schools.



   5. COMPANY TECHNICIANS

   We hire and train the finest technicians in the industry. All technicians in our self-performing
   network are FilterPro W-2 employees. They are held to the highest standards for each service, as
   each tech must “sign-off” on work performed and every filter removed and replaced. Each
   technician goes through a training regimen called 2WR with experienced employees, pass a
   professional driving test, background check and drug test.

   Each Technician is also equipped with an iPad which gives them access to site equipment and
   service history. These devices help to ensure the highest levels of service and billing accuracy.


                                          6
We hire technicians who are local to our customer sites, to ensure timely response times and ease of
access. You can be sure the tech working on your site is a local employee!

Our technicians write the date of installation on every filter installed. No guessing how old a filter is!

The FilterPro technician motto is “Consistent, Reliable, Professional.” Our technicians are the hands
and feet of our business, and we promote this motto in all aspects of our work.


6. BEYOND THE BASICS

Beyond preventative maintenance filter services, FilterPro USA will be able to provide Gwinnett
County Public Schools with specialized services and access to valuable tools and reports to help
manage the IAQ aspect of your facilities. These services include:


   •   Spend Analysis Reporting
   •   Daily Communication Service Reports
   •   Single Point of Contact Account
       Management
   •   Speedy emergency response time
   •   Dedicated FilterPro W-2 employees
   •   Invoicing within 72 hours of completion
   •   Onsite Photography Capabilities
   •   Simple and cost-effective pricing structure




a) Apple Technology – The most advanced service and dispatch technology of any air filter
   service company in the country.

   FilterPro USA has equipped each of its technicians with an iPad and a state of the art and
   proprietary HVACR software program. No other filter service company has this extensive and
   detailed level of technology and operating process, which provides our technicians with detailed
   unit and filter information and customers with unprecedented levels of transparency! This
   technology provides customers with Service Reports. No longer do customers have to wait for
   paperwork, phone calls or faxes. Everything is entered from the rooftop and immediately
   available to the customer via the internet.

   With iPad technology, customers know the exact time in & time out, the exact work performed,
   and labor and materials used – photos and attachments can be uploaded in real time and all


                                       7
   activity is GPS-monitored at the corporate office. The final work tickets are then reviewed and
   electronically signed on-site by a site manager. Our techs receive immediate feedback for their
   quality of work from on-site managers before leaving the site. All services receive a digital
   signature from the on-site manager and an indication of satisfactory or unsatisfactory work. Any
   instances of unsatisfactory work as indicated by the on-site manager during the sign-off process
   is investigated immediately by the service management team. Along with our devices, all
   company vehicles are GPS tracked. The FilterPro dispatch team routinely ensures GPS activity
   from the vehicles match GPS activity from technician devices, which adds yet another layer of
   accountability. All WOs are managed from within the proprietary ERP system to ensure all
   Work Orders (GCPS sites) are clocked into, serviced, and completed in the appropriate time
   frame.




b) REPORT TRAC Inspection/Service Reports

   FilterPro USA has taken the initiative to become a business that utilizes technology to better
   service its customers. Each one of our technicians is equipped with an iPad. We use these
   devices to send real-time information and to enable our service technicians to see exactly what
   filters need to replaced and in what unit. Further, our operating system at the corporate office is
   tied to this mobile platform to direct the service technician to the sites that need to be completed.
   This allows our technicians to be routed and dispatched effectively and flexibly. This is
   important to our customers because we can be sure we don’t miss a site or unit that needs clean
   filters.

   Our investment in the best technology has taken our inspection/service reports from physical
   slips of paper to digital reports. After each completed service, a service report can be
   automatically emailed to a recipient(s) chosen by the customer. This report will show filters that
   are replaced at each unit, the name and address of the site, the name of technician, the date of the
   service, how much time was required on-site, and the signature of manager signoff when the
   service was completed. Most importantly, the technician can write notes for the recipient to
   view. After each service is completed and the technicians has removed all old filters and replaced
   with new, clean filters a service report is generated and sent to the customer recipient with details
   on service information such as filter sizes, quantities, date, technician name, etc.

   If an issue is found such as a broken door, broken belt, frozen coil, trash on roof, fouled motor,
   leaking refrigerant, etc. the technician fills out the Issues section of his Work Order detailing the
   issues discovered. At the completion of the Work Order, along with the service report, a separate
   issues report is generated and sent to the customer recipient. See Appendix A for example.




                                      8
    7. SETTING THE STANDARD

    Our company differentiates itself by providing:

        •   Large, 100% self-performing footprint
        •   Fair wages for our technicians (Standard AND OT hours)
        •   Granular Reporting Capabilities
        •   Privately Owned, Minority Certified Business
        •   Purchasing Power with a Mom & Pop Local Feel
        •   Progressive business structure with world-class culture
        •   Transparency That Promotes Accountability
        •   Consistent, Reliable Services with Professional employees
\




    8. BASIC COMPANY DATA

    Legal Name:               Filter Pro USA, LLC

    Federal ID #:             47-1180523

    Remit To Address:         4510 Helton Drive
                              Florence, AL 35630

    Service #:                1-833-274-5688

    Service Email 24/7/365: ops@filterpro.com


    Company Website:          http://www.filterpro.com




                                         9
9. THE PLAN FOR GWINNETT COUNTY PUBLIC SCHOOLS –
   METHODOLOGY/OPERATIONS

FilterPro USA creates filter change-out plans that meet the criteria within the customer’s contract
guidelines as well as the EPAs “Creating Healthy Indoor Air Quality in Schools” program
(https://www.epa.gov/iaq-schools). The main objective of this initiative is to “Promote a healthy
learning environment at your school to reduce absenteeism, improve test scores and enhance student
and staff productivity.” A scheduled preventative maintenance program that includes filter change-
outs will provide higher quality air for all stakeholders at Gwinnett County Public Schools and will
increase energy efficiency while reducing energy costs by ensuring ample air flow, cleaner coils and
cleaner air ducts. Dirty coils are one of the most common issues that cause HVAC units to overwork
and use more power than anticipated; more power = more $.


   a.) The Materials

   We provide a full line of filtration products. In the application for Gwinnett County Public
   Schools, per customer specifications, FilterPro will install various air filters that meet Ashrae
   52.2 requirements for particulate rating and allergens. FilterPro has manufacturing capabilities to
   directly source a majority of the polyester and pleated air filters needed in this contract. Outside
   of our manufacturing capabilities, we are a preferred purchaser/distributor of various filters
   including Ring Panel filters, Pocket filters (bag), Minipleat filters, Ashrae Cell high efficiency
   filters and Paint booth filters with filter manufacturing companies across the U.S. We also have
   the ability to manufacture Galvanized Mesh Fresh Air Filters, Galvanized Steel Retainer Frames
   for throwaway polyester pad air filters, Polyester Cannister Filter applications, and High-Lofted
   Polyester Pad Air Filters, most of which are currently in use at Gwinnett County Public Schools!

   There are many filter types that we do not manufacture, including various custom pleat filters,
   Minipleat filters, Cell filters, HEPA filters, RigiPack Filters, VariCell Filters, Panel Filters, Gas-
   Phase filters, Bag-Type Filters, and BioMed filters. All these filter types are used on a daily basis
   by our service teams, and we have built excellent supply channels for these products.

   We handle all phases of the supply chain for all products. Materials are never stored at a
   customer site unless it is the customers’ request. The customer should only see a filter if it is
   inside a unit or in the trash!

   b.) The Technicians

   The technician is the most important person in our business. He/She is the hands and feet of our
   operation, and we understand the impact of a great filter tech!

   All technicians are W-2 technicians. We wear standard, clean uniforms and drive company
   trucks/vans that are presentable and clearly marked. Unlike our major competitors, we pay a fair
   wage for standard hours AND overtime hours. We feel it is more important to get the job done
   completely and correctly than to encourage hasty and rushed work.




                                     10
FilterPro technicians are trained over a 2-week introductory period where a new technician will
perform a “ride-a-long” with an experienced technician or regional manager. Our technicians are
trained based on guidelines set forth in the NAFA Certified Technicians handbook and also
based on safety and best-practice guidelines prepared by FilterPro management. FilterPro
trainers not only focus on best practices and requirements, but also focus on customer specific
details for each site. Tasks such as dating each filter, ensuring doors are closed properly, and
cleaning up screws or trash left behind are never considered “common sense” – all tasks required
to complete the job the right way is trained, discussed, retrained and tested. See training flow
example below.




Along with training related to filter specifications, service Do’s and Don’ts, and in-depth HVAC
mechanical operations, our technicians are trained to follow a standard operating procedure built
into the proprietary service management software utilized with iPads. By following a step-by-
step procedure, we can provide a greater level of accountability and assurance that each task is
completed as needed for the customer and documentation is obtained that may be relevant to the
customer and FilterPro alike.

One important example is the checkout procedure within each Work Order. When a technician
has completed the service for a site, there is a series of steps that has the customer sign the Work
Order on the iPad screen and note whether he/she is satisfied with the work. Next, the technician
is prompted to note safety details for the site and can notify Human Resources immediately if
he/she suffered an injury of any kind. We encourage our technicians to report even the slightest
injury to ensure documentation is obtained and treatment can be arranged as soon as possible. If
an injury occurs that needs immediate attention, our technicians contact the HR Manager directly
to arrange next steps and to ensure paperwork required to administer treatment is started quickly.
The HR Manager then reaches out to the RSM (Regional Service Manager) and NSM (National
Service Manager). See actual snippet below of part of our checkout procedures.




                                  11
Technicians are always informed on up-to-date information such as site details, changes in service
schedules, filter requirements, and new units. We made a significant investment to ensure the iPad
cellular connection – which feeds this data – is backed by the most proven cellular company and is
extremely reliable at virtually all locations nationwide. No other company provides their techs with the
technology and simplicity that we do, which is a major advantage!


       c.) Scheduling

       Based on the bid specifications, FilterPro will perform filter changes 4 times per year for all
       prefiltration and 1 time per year for annual/final filtration. As mentioned in “The Materials”
       section, FilterPro will only install materials that meet or exceed the scope of work in the RFP
       specifications.

       For the demands of Gwinnett County Public Schools, we employ full-time technicians who
       dedicate 100% of their work time towards this account. These technicians are assisted and
       supervised by our Georgia Regional Manager, Service Operations Manager and Certified Air
       Filter Specialist. Each have over 15 years’ experience in the filter industry and have passed
       industry examinations that test filter product and installation knowledge as well as overall
       HVAC mechanical knowledge. We are currently staffed to perform complete services to Gwinnett
       County Public Schools which will results in zero service gaps with a new contract!

       Our operating procedures utilize a service dispatch method, which means our technicians and
       regional managers can focus on what is most important: the customer’s IAQ. FilterPro employs
       multiple full-time Dispatchers at the corporate office who set the service schedules and
       communicate with our customers to ensure the greatest level of service compliance is
       maintained. The Dispatch Teams routinely reach out to customer contacts before scheduling
       services to ensure we are informed of testing periods, renovations, maintenance (e.g. waxing
       floors), school holidays, etc. The dispatch team will set service schedules at least two weeks in
       advance for each of the service teams that will service Gwinnett County Public Schools.

       Technicians will always arrive onsite with appropriate uniforms and badges, perform the work
       to remove and replace air filters*, and will receive a customer representative’s signature at the
       end of each service.
       *Our technicians must “sign off” on every filter replaced at every unit programmed into our
       service management software. We do not carry around papers with old information that was
       printed off weeks ago, we utilize the iPad software to communicate live, updated information to
       our technicians performing IAQ services. Further, our technicians can adjust and changes/place
       orders for new materials directly from the iPad.

       Once a service is completed an automatic/digital service report can be sent to a customer
       recipient (maintenance director, work order specialist, etc.) notifying them of a completed
       service. The service ticket has information such as filters replaced, the technicians onsite, and




                                         12
any notes left by the technician that the customer representative may need to know (iced units,
broken belts, unit shutoff, etc.)

d.) Filter Records and Unit Change-Outs

Up-to-date unit and filter records are kept for all sites under contract. All information is
maintained digitally by our field staff and Data Management team staffed at the corporate office.
You can be confident that we have updated filter records to ensure we provide 100% of the
materials your site needs for each service.

Further, our technicians can update information and request specialty materials directly from the
iPads in real-time. This means that when a new unit is added or a renovation is taking place, our
technicians can update our database during a routine service and have the correct materials
manufactured/supplied without interruption. This is a significant benefit to your team. This is a
great example of how this service is turn-key!


e.) Quality Control

The quality of our products and the products of our suppliers are constantly tested. Amy, our
plant manager, personally inspects and signs off on all materials manufactured by FilterPro. All
materials distributed through our supply channels are regularly tested to ensure proper
efficiencies and effectiveness. We obtain and review these test reports on a regular basis and are
happy to provide those reports to our customers.

The quality of our service is maintained by a strict training regiment, routine follow-up checks
by our service managers and the capabilities of our operating platform. Technician activity is
GPS tracked, which provides our customers with transparency that we are providing the services
we promise to provide.


f.) Dedicated Account Management

Gwinnett County Public Schools will benefit from a single point of contact for all inquiries. The
GA Regional and Service Operations Manager are extremely hands-on with our daily operations.
Both contacts can help solve any issue you may have. We can provide either of these individuals
as your point of contact.

It is a standard operating procedure for our Regional Managers to reach out to our customers on
a biweekly basis to ensure effective communication and to allow the flow of ideas and
suggestions to remain current. This proactive approach is yet another example of our transparent
service culture.




                                 13
Brief Organizational Chart
Service Operations Manager – Brian Pearson
   • 22 years’ experience in Service maintenance and Filtration industry.
   • 12 years in Service management and HSE management
   • NAFA Certified Air Filtration Specialist, NCT I, and NCT II
   • Specialize in Schools, Hospitals, and industrial filtration.
Regional Service Manager – Colly Weed
   • 10 years’ experience in the filter industry all in Georgia.
   • 8 years in Maintenance at a GA school system
   • Worked with numerous school systems throughout Georgia as well many industrial and
       government type accounts.
Quality Control – Erich Hamann
   • Over 20 years’ experience in air filtration and is a NAFA Certified Air
       Filter Specialist and NAFA Certified Technician. Background in HVAC
       PM Service Management.
   • Previously worked hand-in-hand with school systems as GA Regional
       Manager before being promoted as a valuable asset to assist nationwide.
Service Operations Support – Kori Larsen
   • Works closely with the Service Operations and Region Managers
   • Over Dispatch team who maintain schedules and help technicians out in the field.
   • NAFA National Certified Technician and Military veteran.



   g.) Cost/Benefit

   The benefits of a FilterPro Air Filter Change-Out program far outweigh the costs. Simply put,
   the benefits are numerous:

      •   Improved IAQ conditions for students, teachers, employees
      •   Protection against infectious diseases and bacteria
      •   Protection against IAQ inquiries
      •   Improved HVAC efficiency which saves money
      •   Reduction in labor costs
      •   Frequent HVAC unit inspections – FP Filter Techs perform routine inspections at each
          filter change
      •   Courtesy notifications from field teams concerning unit conditions (e.g., ice on coils,
          leaking hoses, broken belts, broken doors)
      •   Emergency response times need to remediate serious issues
      •   Less hassle and worry for site maintenance teams

   The National Air Filtration Association recommends a scheduled air filter service program for all
   filter locations at commercial sites. With this program, Gwinnett County Public Schools would
   fulfill the recommendations from the EPA’s Tools for Schools IAQ initiative and NAFA.




                                    14
       h.) Additional Services

       Beyond our core filter business, we can provide other HVAC materials and services including:

       HVAC Condenser Coil Cleaning
       Grille Vacuuming
       Drip Pan Cleaners
       Drip Pan Repair
       HVAC Duct Cleaning
       Specialty bag in bag out Hepa
       Developing Facility IAQ plans
       IAQ Consulting


Thank you for allowing us to chance to continue our partnership with Gwinnett County Schools. Our
service team is dedicated and loaded with experience in IAQ and PM Maintenance. We strive to be a
great partner, preform great service and be there to help with all IAQ needs. If you would like more
information on our additional services or have any questions, please reach out to me.

Thank you
Brian Pearson
Service Operations Manager
833-274-5688
bpearson@filterpro.com




                                        15