Agenda Item
b. PERSONNEL RECOMMENDATION FROM EXECUTIVE SESSION
Summary: Presented by: Mrs. Tasha Davis Mills, Chief of Human Resources, Division of Human Resources
Request: It is requested that the Board of Education approve the hiring recommendation of Ms. Asheia Hines to the position of Director of Payroll, in the Division of Finance.
Contact: Mrs. Tasha Davis Mills, Chief of Human Resources, Division of Human Resources
Effective: Upon Board Approval
Asheia Hines'l MBA'I CPM., CPP
Global Operations Leader
Data Management I Enterprise Technology Solutions I Process Improvements
Senior Payroll and Accounting Operations executive with a successful background crafting enterprise-wide
technology solutions, process improvements, and data governance policy within global operations. Concept
to-implementation strategist with demonstrated success controlling multiple projects that elevate
organizational efficiency while optimiZing resources and increasing revenue. Data-focused and analytical with
a track record of accomplishment in automating functions, standardizing data management protocol, and
introducing new business intelligence tools. Thought leader working with key stakeholders focused on
strategic planning, resource utilization, business development, and compliance.
AREAS OF EXPERTISE
Change Management· Strategic Planning' Process Improvements' Standard Operating Procedures Global
Compliance & ACH • Root Cause Analysis & Key Performance Metrics' Data Privacy & Regulatory
Compliance Operational Efficiencies' Business Technology· Leadership' International Operations Team
Leader/Mentor/Trainer' Customer SatisfactionJRetention • Business Development
CLOUD COMPUTING: Sales force, SharePoint, Smartsheet, Oracle, SAP, Peoplesoft,
ADP, Kronos, G-suites, J IRA, Dayforce, Oracle Time and Labor MS Office 365 BUSINESS
INTELLIGENCE: Power BI, Tableau, VISO, Microsoft Office
The City of Atlanta 03/2020 - present
Director of Payroll and Accounting Operations Atlanta, Georgia
Leading a cross-departmental Payroll and Accounting team of 2 managers 2 Supervisors and 20 supporting
staff members, while executing internal controls and support to A P Travel, Accounts Payable Accounts
Receivables, Payroll, internal/external stakeholders and auditors.
Successfully manage year-end payroll operations, ensuring accurate calculation and reporting of all
earnings, deductions, and adjustments for over 9k employees.
Partner cross-functionally to formulate, prioritize and drive key strategies and initiatives
Generate process improvement hypotheses & conduct in-depth studies for major projects which
contributed a reduction in aging A P invoices by 62% and reduce the AP liabi lities by $1.4M M
Establish comprehensive performance goals, KPI's & document process flows
This scalable process improved SLAs by 25% and reduced OT by 10 hrs. per employee
Spearheaded the successful implementation of Oracle Time and Labor within Oracle Financials,
resulting in streamlined time tracking and improved accuracy in payroll processing.
Manages AMX Corporate Credit Card and Wells Fargo Executive credit card program.
Process end to end payroll for 9K employees - union dues, bargaining contracts, W2's, 1099's, single
audits, tax filings, account reconciliations
Benefit and vendor management of over SOk vendors including five pension plans
Lead single audits, system implementations, conducted process improvements, and prepared and
assisted with Financial Statements
Generate month-end financial statements, including income statements and balance sheets, to provide
insight into payroll expenses and overall financial health.
Validate payroll journal entries for accuracy and compliance, ensuring they align with financial
records
Prepared and entered month end accruals
Inc 04/20 I 8 - 08iO Jil9
Sr. Manager, and Client Services Atlanta, Georgia
Directed a cross-functional client service team 3 managers, 3 supervisors, and 30 client service
t;''''~<OIJ'''Vllai customer service to both clients and prospective customers
ensuring timely and accurate payroll
team and service
Drove eNPS scores from 67% to 83% in less than a year. NPS scores from 11 % to 13% and 17%.. of
detractors to a status within three quarters of
a Quality Assurance process that ensured
Service and SaaS accounts with a quality score of = 90%
Processed and end to end multi-state for a 300+ client base
Recruited and hired over 50 service consultants including growth and replacements
Worked closely with HR, and teams to align payroll processes with organizational
ensuring seamless of payroll systems and data.
data trends and proactively addressing client needs and
Vp'd""~v payroll and HR operations.
conducting regular audits and training sessions
to minimize risk and maintain standards of accuracy.
the adoption of new payroll and systems, leading training initiatives that
empowered team members and clients to uti lize tools effectively.
Ultimate Software 01/2017-04/2018
Sr. Payroll Alpharetta,
Directed and a team of 2 23 Garnishment Specialists, and 8 Payroll Specialists,
fostering a culture of collaboration and to enhance service delivery.
for diverse clients across multiple countries and the United States,
with local and federal regulations while maintaining high accuracy and
of all
centers, resul ting in a 21 % in service
work flows and enhanced communication.
that increased Customer Satisfaction scores from 60% to 92% in
under a year, a commitment to client-focused service excellence.
Partnered with cross-functional teams to conduct Quarterly Business
increase in CSA T scores payroll services with client
and executed that led to a 27% reduction in
and exposure.
Utilized Concur for efficient processing of travel and expenses,
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ensuring compliance and improving financial reporting accuracy.
Championed initiatives to enhance payroll processes through technology and best practices, driving
operational efficiency and accuracy for both US and international payroll operations.
Heartland Payment Systems 10/20 I 5 - 0 1/2017
Sr. Payroll Operations Manager Atlanta, Georgia
Led 3 supervisors and 28 Payroll Specialist, 4 HRIS support specialist and 2 Implementation Specialist while
delivering stellar customer service to a client base of 1600 customers
Drove call abandonment rate !Tom 14% to 5% daily with an SLA of85% and ASA < 20sec
Immediately turned around customer net promoter score, by restructuring work schedules and revising
SOPs within first 90 days increasing NPS by 10% in 90 days
Set and monitored individual and team performance goals, leading to a 30% improvement in
productivity and a 15% increase in employee satisfaction scores.
Handled all payroll calculations, ensuring accurate and timely wage disbursements for employees
Filed payroll taxes and managed employer tax obligations, significantly reducing the risk of penalties
for clients
Automatic Data Processing 08/2013 - 10/2015
Payroll Operations Manager Alpharetta, Georgia
Provided influential leadership, coaching, and mentorship to I Team Lead and 15 Payroll Specialists
Facilitated training programs to maximize the potential skills ofteam members; foster a positive work
environment, efficiencies and payroll accuracy
Provided support to 3 Managed Service clients on the EV4 and EV5 ADP platforms generating
Oversaw payroll processing for over 5k employees across multiple countries, ensuring compliance
with local labor laws and tax regulations
Developed and standardized international payroll policies and procedures, improving consistency and
efficiency in payroll practices across multiple regions
Ensured adherence to international payroll regulations, including tax treaties and social security
agreements, minimizing risks and penalties for clients
Prepared W2's, W2c's, configured and processed payroll calculations for enterprise accounts (5k
-15k employees) while achieving compliance with multi-state regulations (US and Global Payroll)
Reduced off-cycle/manual checks by 14% within 90 days
Strategically led company acquisitions, consolidations and closures
New WinCup Holdings, Inc. 08/2008 - 01/2012
Payroll/ HRIS Manager Stone Mountain, Georgia
Led I Supervisor, 6 Payroll Specialist, 2 HRI S support specialist. Managed end to end payrolls for a total of
8K employees (executives, administration and manufacturing) on various pay frequencies in 6 states
Reported and worked closely with the Director of Payroll Operations, Tax Services, Human
Resources and IT
Assisted with reducing month end, quarter end and year end cycle times by an average of 3days
Created SOPs for ajob function within payroll and HRIS support
Project-managed the transition of 8k employees to new platforms and the merger of disparate systems
from acquired client companies.
Led the implementation of Ceridian payroll software across the organization, ensuring a seamless
transition !Tom legacy systems whi Ie maintaining operational continuity.
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03/2003 - 03/2008
Georgia
troubleshot, and effectively resolved database errors and served as a subject
technical projects involving and various HRIS systems.
through all phases of the life
testing, implementation and post
clients in vendor management and third-party
data conversion, VAT testing and end user
and maintaining system configuration, and works with the
system modifications.
setups, vendor setups, payroll
Collaborated with IT to implement data security measures, of sensitive
payroll information and improving compliance and other regulations.
Monitored I metrics and KPls, providing actionable that informed decisions
and led to a 15% cost in payroll operations.
Facilitated stakeholder meetings to communicate project progress, and on
in improved stakeholder satisfaction rates.
EDUCATION & CERTIFICATIONS
Bachelor of Science, concentration of Finance
of Phoenix - Phoenix, Arizona
Master of Business of Administration
of Phoenix - Phoenix, Arizona
Six White Belt Certification! American Payroll Association
I Certified I Professional
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