Agenda Item
d. Translation and Interpretation Services (Not to exceed $1,200,000) ~ Updated 7.5.2024
Summary: Presented by: Dr. Norman C. Sauce III, Chief of Student Services, Division of Student Services
Request: It is requested that the Board of Education approve the purchase of professional translation and interpretation services from the following vendors in excess of $100,000.00 with a combined total not to exceed $1,200,000 for the following vendors:
ALTA Language Services
Language Line Services
LATN Language Solutions
Piedmont Global Language Service
Real Time Translation
SeSo, Inc.
Translation Station, Inc.
TransPerfect
Zab Translation Solutions
Why: Due to combined spending from all schools and centers serving parents and students whose primary home language is other than English (PHLOTEs), the total cost of translation and interpretation services may exceed $100,000 from one or more of the service providers.
Details: The DeKalb County School District, as a local educational agency (LEA) receiving federal grants, including the Individuals with Disabilities Education Act (IDEA) grants, has a legal obligation to maintain meaningful communication with parents and students who may not have English as their primary language. The Office for Civil Rights (OCR) and IDEA mandate that parental notices and communication must be in a language that the parents or guardians can understand. Services from approved agencies are included in the district’s agreement with the OCR to provide language support services to our linguistically diverse community. Additionally, interpretation services are required during Individualized Education Program (IEP) meetings.
The continuous increase in our linguistically diverse student and parent population has resulted in a higher demand for translation and interpretation services. Communication with the parents and guardians of these students is crucial for their academic performance. The DeKalb County School District currently serves over 26,920 students whose primary home language is other than English (PHLOTEs). The significant number of languages and dialects 172 spoken by our linguistically diverse community requires the use of several resources to ensure effective communication with all students and parents. Interpretation and translation services to communicate with students and parents are necessary to ensure equity and access to all our services and programs.
According to DJE III(C)(4), multiple vendors are used based on professional ability to provide translation/interpretation services in the requested languages district-wide for all schools.
Financial impact: The financial impact to the general funds for school year 2024-2025 will not exceed the amount of $1,200,000.
Department of English Learners Charge Code:
100.2100 530000.07711.7130.9990.6015.094.0000 ($750.000.00)
Department of Exceptional Education Charge Code: 100.1000.530000.00011.7340.2021.8010.094.0000($400,000.00)
100.1000.530000.22711.7320.9990.8010.094.0000($50,000.00)
Contact: Dr. Norman C. Sauce III, Chief of Student Services, Division of Student Services, 678-676-1079
Effective: July 1, 2024 - June 30, 2025
Status: Reviewed by General Counsel
130+ LANGUAGES
SIGN LANGUAGE
LATN’s extensive language services background
and attentive, capable staff provide a strong
foundation to exceed the expectations of
DeKalb County School District.
1 CUSTOMER FOCUSED
2 EXPERIENCED
3 PROFESSIONAL
EXTENSIVE NETWORK RELIABLE INFRASTRUCTURE GEORGIA BASED
Our solid network of LATN has a state-of-the-art Founded in DeKalb County,
professional Interpreters and technology infrastructure to LATN has almost 30 years of
Translators have years of support availability of experience providing language
experience covering K-12 customer service 24/7 and services in Georgia. We bring
educational settings and are access to customer portal. the highest level of knowledge
ready serve your language and expertise in the region.
needs anytime.
404.634.2635 LATN.com LATN@LATN.com
LATN Menu of Services
L A T N is proud to serve many clients within a variety of settings. From courthouses to conferences to the classroom, our
interpreters and translators are highly trained. We provide the following services in more than 140 languages:
On-Site Interpreting Translation Voice-Over
Telephone Interpreting Video Remote Interpreting Simultaneous Interpreting &
Equipment
Consecutive On-Site Interpretation Services
The following rates apply to consecutive on-site interpreting services:
Business Hours Federal
Out of Business Hours
Language 8:00 am to 5:00 Mileage Rate
5:00 pm to 8:00 am
pm (Current Rate)
$52.00/hour $62.00/hour
Spanish Minimum 2 hours +
Minimum 2 hours + Mileage $0.67/mile
Mileage
Vietnamese, Korean, Chinese $72.00/hour
$82.00/hour
(Mandarin, Cantonese, Fujian), Minimum 2 hours +
Minimum 2 hours + Mileage $0.67/mile
Russian, French, & Portuguese Mileage
$82.00/hour
All Other Spoken Languages $92.00/hour
Minimum 2 hours + $0.67/mile
(except Mayan dialects) Minimum 2 hours + Mileage
Mileage
$105.00/hour $115.00/hour
Minimum 2 hours +
American Sign Language1 Mileage + Travel Time
Minimum 2 hours + Mileage
$0.67/mile
+ Travel Time as Applicable2
as Applicable2
$115.00/hour
$125.00/hour $0.67/mile
1 Minimum 2 hours +
Certified Deaf Interpreter (CDI) Mileage + Travel Time
Minimum 2 hours + Mileage
+ Travel Time as Applicable2
as Applicable2
Please See Interpreting terms on following page.
1
In order to maintain the highest quality communication and protect the occupational safety of our interpreters, assignments with a duration
greater than one hour may require a team of two or more interpreters. Our Client Representatives will assist you in determining whether a team
may be needed for your assignment. In the case that you are unavailable to discuss the number of interpreters required, LATN will make the
necessary determinations based on the information provided. Team assignments will be charged per interpreter.
2
There is a travel charge of 1-2 hours for all sign language interpreting assignments, depending on the distance of the assignment and the
interpreter’s location. All travel time will be charged at the applicable assignment rate, per interpreter.
845 Spring St NW Suite C, Atlanta, GA 30308 www.latn.com
1.800.943.LATN (5286) main 1.888.511.6233 fax
L A T N INTERPRETING TERMS:
Business hour rate applicable - Monday to Friday 8:00 am to 5:00 pm, except holiday. An additional $10.00/hour will be
added to assignments taking please on Federal Holidays.
• Rates listed do not include mileage. For all interpreting assignments, there is a round-trip mileage charge at the
Federal mileage allowance rate; currently $0.67/mile.
• Parking fees may apply.
• Minimum charge: Full estimated duration with no less than 2 hours
• Minimum charge will apply to late cancellations.
• Late cancellation: Any cancellation received within one (1) business day (24 hours) from the time of the appointment.
In instances of Monday assignments or assignments on the first business day after a holiday, the request or cancellation
notice must be received by the corresponding time on the previous business day to meet the 24-hour notice policy.
Please see attached Cancellation Policy for details.
• Unit price based on whole hours.
Telephone Interpreting Services
The following rates apply to telephonic interpreting services:
Rate/Minute Rate/Minute
Description
Business Hours Out of Business Hours
All Spoken Languages $1.75/minute $1.85/minute
except Mayan dialects Minimum 30 minutes Minimum 30 minutes
TELEPHONE INTERPRETING TERMS:
Business hour rate applicable - Monday to Friday 8:00 am to 5:00 pm except holidays
Spanish available on demand and pre-scheduled. Other languages available as pre-scheduled only.
Minimum duration – On-demand: 30 Minutes / Scheduled: Full estimated duration, no less than 30 minutes.
Unit price based on whole minutes.
Video Remote Interpreting Services
The following rates apply to video remote interpreting services:
Rate/Minute Rate/Minute
Description
Business Hours Out of Business Hours
All Languages $1.80 $1.90
VIDEO REMOTE INTERPRETING TERMS:
Business hour rate applicable - Monday to Friday 8:00 am to 5:00 pm except holidays
This rate applies to appointments requested for less than 1 hour. Requests with a duration of 1-hour or longer will be
billed at the applicable on-site rate.
Minimum duration: Full estimated duration, no less than 30 minutes
Unit price based on whole minutes.
Access to camera-equipped desktop computer or mobile device required.
845 Spring St NW Suite C, Atlanta, GA 30308 www.latn.com
1.800.943.LATN (5286) main 1.888.511.6233 fax
L A T N CANCELLATION POLICY
CANCELLATION POLICY
ADVANCE CANCELLATION DESCRIPTION CHARGES
A. Cancelled with more 24-hour notice refers to 1 business days – in instances No Charges Apply
than 24-hour notice of Monday assignments or assignments on the first
business day after a holiday the request or cancellation
notice must be received by the corresponding
time on the previous business day to meet the 24-hour
notice policy.
LATE CANCELLATION DESCRIPTION CHARGES
B. Cancelled with less If the cancellation occurs with less than 24- hour notice, Charges Apply
than 24- hour notice. and the interpreter is not en route to the assignment,
C. Cancelled during the there will be a charge equal to 2-hour minimum or the
event entire programmed duration of the assignment.
If the interpreter is in route, mileage and travel charges
apply.
EMERGENCY REQUEST DESCRIPTION CHARGES
D. Assignments When an assignment is scheduled with 24 hours or less of Charges Apply
scheduled with less than lead time and the Client decided to cancel after having
24 hours’ notice. approved the dispatch of an interpreter, there will be a
cancellation charge of the 2-hour minimum or the entire
duration of the assignment. This applies regardless of
whether the interpreter is en route or not at the time the
cancellation is received. If the interpreter is in route,
mileage and travel charges apply.
CHANGES DESCRIPTION CHARGES
E. When there is a change 24-hour notice (business day) is required to reschedule or Charges Apply
to the date, time, or adjust the assignment, or it will be considered a Late
duration of an Cancellation and charged accordingly. Therefore, if an
assignment. assignment is rescheduled or postponed within 24 hours
(business day) of the assignment, there will be a
cancellation fee.
L A T N accepts cancellations by phone, and e-mail. For cancellations that are not received by
phone, there will always be an acknowledgement of the cancellation. Interpreters cannot relay
cancellation messages from the client.
All cancellations must be received by the original requestor or an authorized representative of the Client.
845 Spring St NW Suite C, Atlanta, GA 30308 www.latn.com
1.800.943.LATN (5286) main 1.888.511.6233 fax
Requesting language services with L A T N
L A T N offers face-to-face, over-the-phone and video interpretations 24 hours a day, 7 days a week.
Our Coordination Team is always available to ensure an immediate response to your requests.
Email: latn@latn.com
Telephone: 1-800-943-5286
Online: www.latn.com/online-request
Fax: 1-888-511-6233
Please note: The rates and information contained herein are confidential, and only for the information of the intended recipient. The contents
may not be used, published, or redistributed without the prior written consent of LATN, Inc. L A T N reserves the right to review rates annually
and will provide a 30-day written notice of change in rates.
845 Spring St NW Suite C, Atlanta, GA 30308 www.latn.com
1.800.943.LATN (5286) main 1.888.511.6233 fax