Agenda Item
d. Wireless Maintenance Agreement (Not to exceed $201,495.36)
Summary: Presented by: Ms. Monika Davis, Chief Information Officer, Division of Information & Instructional Technology
Request: It is requested that the Board of Education approve the annual subscription for the wireless maintenance agreement from Integrated Communications Networks (ICN) at a cost not to exceed $201,495.36. This is a one-year maintenance agreement.
Why: To ensure the ability to provide continuous and efficient support of the district’s wireless infrastructure and digital initiatives.
Details: The DeKalb County School District has been transforming the technology infrastructure to provide a more robust wireless connectivity. Students and staff are utilizing wireless technology to access instructional content and numerous cloud-based applications.The wireless maintenance agreement is an annual contract providing protection for all DCSD hardware and software licenses associated with the wireless infrastructure. This agreement is essential to ensuring continuous coverage and support for the wireless network that facilitates the connectivity of devices used by students and staff. It also safeguards against potential hardware and software failures for over 8000 DCSD wireless access points, licenses, and supporting servers, which collectively offer a secure wireless network for all DCSD-issued devices.
This one-year maintenance agreement falls under existing RFP 20-516, last extended by the Board of Education on March 2024.
Financial impact: $201,495.36
General Fund
100.1000.530000.00011.7600.9990.0308.070.0000
Contact: Ms. Monika Davis, Chief Information Officer, Division of Information & Instructional Technology, 678.676.1274
Effective: June 2024
Status: Approved by General Counsel
DEKALB COUNTY SCHOOL DISTRICT
VENDOR / CONTRACTOR PERFORMANCE EVALUATION
Instructions: This form must be completed for all contract renewals, Be factual and do not include unsubstantiated opinions.
Contractor Name: Contract Title and Number:
ICN: Wireless Maintenance
Contract Term: Contract Period: From: To:
1 Years 1 July 2024 30 June 2025
Contract Value: Department:
$201,495.36 Information and Instructional Technology (DIIT)
DEFINITIONS OF PERFORMANCE RATINGS
SATISFACTORY UNSATISFACTORY N/A INSUFFICIENT
INFORMATION TO
Meets contractual requirements. Does not meet RATE
The actions taken by the contractor contractual requirements, Not Applicable
appear or were satisfactory. and recovery is not likely There is not sufficient
in a timely manner. The information to rate
. contractor’s corrective performance.
actions appear or were
ineffective.
PERFORMANCE RATING COMMENTS (Attach additional sheets if necessary)
ICN has always responsive in a timely manner to all of
Satisfactory the Support needs of Information Technology.
Unsatisfactory
Work performed in compliance with contract
N/A
terms
Insufficient info. to rate
ICN has installed the DCSD Wireless components and
Satisfactory supported the network as specified in the RFP.
Materials, supplies and equipment provided as Unsatisfactory
required? N/A
Insufficient info. to rate
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Satisfactory ICN has always been available via conference call or a
Unsatisfactory meeting at DCSD when needed.
Staff availability N/A
Insufficient info. to rate
Company goes above and beyond to get the job
Satisfactory completed in a timely manner. Company even works in
Unsatisfactory emergency installations as needed.
Timeliness of work N/A
Insufficient info. to rate
Always Professional and punctual to meetings.
Satisfactory
Unsatisfactory
Staff professionalism N/A
Insufficient info. to rate
Excellent Customer Service! Always able to
accommodate DCSD needs.
X Satisfactory
Unsatisfactory
N/A
Customer service
Insufficient info. to rate
High Quality of work and engages manufacturers when
Satisfactory needed.
Quality of work Unsatisfactory
N/A
Insufficient info. to rate
Always kept PMO and departments informed as to what
Satisfactory was going on especially with ordering and
Unsatisfactory Implementation
Communication and Accessibility N/A
Insufficient info. to rate
ICN can accommodate the need for change in customer’s
Satisfactory schedules.
Unsatisfactory
Prompt and effective correction of situations N/A
and conditions Insufficient info. to rate
Required paperwork was always submitted in a timely
Documentation records, receipts, invoices and Satisfactory manner.
computer generated reports received in a Unsatisfactory
timely manner and in compliance with N/A
contract specifications Insufficient info. to rate
Would definitely recommend working with this company
again.
X Yes No
Would you recommend using this firm again?
(Explain)
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OVERALL ASSESSMENT Unsatisfactory Satisfactory
Comments:
ICN has been very responsive with the installation and support of the DCSD Wireless Network.
Name of Evaluator Joseph P Swing Joseph P. Swing
(Print) (Signature)
Title: Manager Enterprise Systems. Date: 05/08/2024
FISCAL INFORMATION:
Original Contract Value $_____201,495.36____________________
Dollar amount of increase (decrease) $__$133,560.04 (DECREASE)_________
Percent of increase (decrease) ___________%
Reason for increase (decrease) ___Reduction in number of licenses and AirWave hardware no longer used under current release.
_________________________________________________________________________________________________
Project Scope (FY 2018 – 2019) Timeline
Maintenance for the DCSD Wireless Network HW/SW and all Starting July 1, 2024
associated components.
CIO Review ____________________
Date
__Chief Information Officer______________________________ ________________________________________
Title Signature
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