Agenda Item
b. Microsoft Unified Support Services (at a cost not to exceed $218,546)
Summary: Presented by: Ms. Monika Davis, Chief Information Officer, Division of Information and Instructional Technology
Request: It is recommended that the Board of Education approve the annual subscription for Microsoft Unified Support Services from Microsoft at a cost not to exceed $218,546.
Why: To ensure the district, its employees, and its students receive technical support for its Microsoft O365, Security, and Network products.
Details: Microsoft Unified Support is a premier support plan that covers all Microsoft products included in the district’s license structure. This support provides immediate escalation with shorter service level agreements for resolution to ensure we are meeting business and IT priorities as well as establishing and reinforcing a strong IT organization that serves the needs of the business.
Key benefits of this support plan are:
Proactive management of IT health and maximization of up-time
Partnership with Microsoft experts to co-design and implement solutions
Self-service and training for staff that empower them to maintain IT Health and security with the Microsoft environment
Designated account management from a team that understands the district’s business priorities
Partner with a team of Microsoft experts who know you to co-design and implement operations and security-related solutions
Overall, the Microsoft Unified Support Services agreement defines the level of support the district requires to maintain 24x7 information technology access. This agreement covers technical support, escalation management, advisory support, and technical training.
Board Policy DJE allows purchases to be made through contracts formally solicited and obtained by the State of Georgia to achieve cost savings and administrative efficiencies. As a result, the SecureIT Initiative will utilize the state of Georgia contract #99999-SPD-SPD0000060 for Microsoft.
Financial impact: $218,546
General Funds
100.1000.530000.00011.7600.9990.0308.070.0000
Contact: Ms. Monika Davis, Chief Information Officer, Division of Information and Instructional Technology, 678.676.1274
Effective: Upon Board Approval.
Status: Approved by General Counsel.
Microsoft Unified Support Services
The Microsoft Unified Support services ensures our M365 security controls and policies are enabled to
protect DCSD from cyberthreats, device and network vulnerabilities improve the security operations
with threat investigation and response capabilities.
Please use the link below to see services provided with Microsoft Unified.
Support Plan Details (microsoft.com)