Agenda Item
c. Cellular Carrier Renewal (at a cost not to exceed a yearly cost of $600,000)
Summary: Presented by: Ms. Monika Davis, Chief Information Officer, Division of Information & Instructional Technology
Request: It is requested that the Board of Education approve the purchase of the T-Mobile USA, INC, GTA Contract 9800-GTA794-T, Cellular Carrier Contract at a cost not to exceed a yearly cost of $600,000.
Why: The purpose of the agenda item is to extend our current cellular service with T-Mobile.
Details: DeKalb County Schools provides cell phones to employees whose job role and function meets the requirement of emergency responder/first responder to critical services. Cell phone distribution is determined by an employee's specific need to stay connected to the daily operations of the school district’s business and community.
Currently, there are devices utilizing cellular services which include:
887 - Smartphones
24 - Hotspots
Telecommunications continues to employ strategies to manage and reduce the monthly bill through monitoring all devices for inactivity and removing the devices from the district's bill.
The district selected to continue services with T-Mobile for the following reasons:
Updated iPhone hardware deployment completed in October 2021; therefore, the cost of securing new equipment would be significant with another carrier, not including the administrative cost of changing vendors.
T-Mobile provided DCSD with portal access that allows us to pull 30-day non-use reports. This allows us to recover devices that are not be utilized and redistribute them without needing to purchase additional equipment.
T-Mobile offers the lowest monthly price plus comprehensive options if upgrades are desired.
T-Mobile offered the lowest cost for device upgrade/acquisition.
Board Policy DJE allows purchases to be made through contracts formally solicited and obtained by the State of Georgia to achieve cost savings and administrative efficiencies. As a result, if approved, the district is opting to utilize state contract (GTA Contract 9800-GTA794-T) to continue purchasing T-Mobile services based on no changeover cost, desired service features, excellent current service, and added support for student internet connectivity devices.
Financial impact: $600,000.00
General Funds100.2800.553000.00011.7600.9990.0308.070.0000
Contact: Ms. Monika Davis, Chief Information Officer, Division of Information & Instructional Technology, 678.676.1274
Effective: Upon Board Approval.
Status: Approved by General Counsel.
DEKALB COUNTY SCHOOL DISTRICT
VENDOR / CONTRACTOR PERFORMANCE EVALUATION
Instructions: This form must be completed for all contract renewals, Be factual and do not include unsubstantiated opinions.
Contractor Name: Contract Title and Number:
T-Mobile
Contract Term: Contract Period: From: 2022 To: 2023
1 Year November 1, 2022 – October 31, 2023
Contract Value: Department:
600,000 Information Technology
DEFINITIONS OF PERFORMANCE RATINGS
SATISFACTORY UNSATISFACTORY N/A INSUFFICIENT
INFORMATION TO
Meets contractual requirements. Does not meet RATE
The actions taken by the contractor contractual requirements, Not Applicable
appear or were satisfactory. and recovery is not likely There is not sufficient
in a timely manner. The information to rate
. contractor’s corrective performance.
actions appear or were
ineffective.
PERFORMANCE RATING COMMENTS (Attach additional sheets if necessary)
Completed iPhone Deployment and SIM upgrade to T-
Satisfactory Mobile
Unsatisfactory
Work performed in compliance with contract
N/A
terms
Insufficient info. to rate
Yes- provides all materials in a timely fashion and is very
responsive to DCSD. Provided Project Manages and
Satisfactory assistance with SIM Card Swap
Materials, supplies and equipment provided as Unsatisfactory
required? N/A
Insufficient info. to rate
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Always available when needed and adapts to changes in
Satisfactory Deployment size with no problem.
Unsatisfactory
Staff availability N/A
Insufficient info. to rate
Excellent – Stuck with schedule and was flexible in terms
Satisfactory of user accommodations for SIM Swap
Unsatisfactory
Timeliness of work N/A
Insufficient info. to rate
T-Mobile always professional and treats DCSD end users
Satisfactory and Staff with respect
Unsatisfactory
Staff professionalism N/A
Insufficient info. to rate
Excellent- responds in a timely manner to both EMAIL
and phone calls. Very professional when onsite working
X Satisfactory
with end users
Unsatisfactory
N/A
Customer service
Insufficient info. to rate
Excellent-
Satisfactory
Quality of work Unsatisfactory
N/A
Insufficient info. to rate
T-Mobile is extremely responsive. EMAIL, Phone or face
Satisfactory to face meetings, T-Mobile always provides required
Unsatisfactory information as requested for management decisions
Communication and Accessibility N/A
Insufficient info. to rate
Always wants to make sure work is done correctly
Satisfactory
Unsatisfactory
Prompt and effective correction of situations N/A
and conditions Insufficient info. to rate
Yes
Documentation records, receipts, invoices and Satisfactory
computer generated reports received in a Unsatisfactory
timely manner and in compliance with N/A
contract specifications Insufficient info. to rate
Would highly recommend this company again
X Yes No
Would you recommend using this firm again?
(Explain)
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OVERALL ASSESSMENT Unsatisfactory Satisfactory
Comments:
Name of Evaluator Joseph Swing
(Print) (Signature)
Title: Manager Enterprise Systems. Date: 09/19/2022
FISCAL INFORMATION:
Original Contract Value $______________600,000___________
Dollar amount of increase (decrease) $____0_______
Percent of increase (decrease) ______0______ %
Reason for (decrease) Bill monitoring and removal of unused devices________________
_______________________________________________________________________________________
Project Scope (FY 2020 – 2021) Timeline
CIO Review ___9/20/22_________________
Date
__Chief Information Officer______________________________ ____________Monika Davis___________________
Title Signature
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