Zayo Fiber Maintenance Prposal - February 9, 2026 - DCSD Board Meeting Archive

SERVING 403+ MARKETS 12.3 MILLION FIBER MILES 130,865 ROUTE MILES

403+ 18+ MILLION 145K
SERVED MARKETS FIBER MILES ROUTE MILES

EDUCATION

WIDE AREA NETWORK
PROPOSAL
Dekalb County
School District
Fiber Maintenance Proposal

zayo.com
zayo.com
Zayo - Fiber Maintenance Pricing

Customer Dekalb County School District

E-Rate Eligible? 100%

Zayo SPIN 143023855

Pricing Schedule

Existing Fiber Maintenance Agreement Details
Locations # of Sites Term MRC Per Location Total MRC Total YRC

All District Locations 145 5 Year $118.00 $17,110.00 $205,320.00

Proposed Additions to Fiber Maintenance Agreement
Locations # of Sites Term MRC per Location Total MRC Total YRC
2175 Parklake Dr 1 Coterminous with Existing Agreement $118.00 $118 $1,416

Notes:

1) All other sites listed in 470 #250012563 are already covered under the existing Zayo Fiber Maintenance Agreement. 2175 Parklake
Dr. is the only new site that needs to be added to the existing agreement.

© 2024 Copyright. All rights reserved. 2
Fiber maintenance practices
» Call before you dig locate services
» Routine maintenance and inspection
» Scheduled maintenance windows and scheduling practices for planned outages
» Fiber monitoring including information on what ﬁber management software is used, what fiber
monitoring system is used, and who performs the monitoring
» Handling of unscheduled outages and customer problem reports. What service level agreement is
included, and what alternative service levels may be available at additional cost
» What agreements are in place with applicable utilities and utility contractors for emergency
restoration
» Repair of ﬁber breaks
» Replacement of damaged ﬁber
» Replacement of ﬁber which no longer meets specifications
» Policies for customer notiﬁcation regarding maintenance
» Bidder must provide all associated costs, including construction, installation, fees, charges,
modulating equipment and surcharges
» Bidder for dark ﬁber should also include maintenance costs

Zayo deﬁnitions:

Opertaions Network design, As-builts, Testing, Splicing, Monitoring the Network

Routine maintenance Cutting trees, Cleaning Access Points

Emergency
Emergency repair or replacement of duct, conduit, cable
maintenance

Repaire restoration
Normal repair or replacement of duct, conduit, cable
(NOC)

Call before you dig/ Locating of duct, conduit, cable in response to Call Before you Dig
locates requests

Relocating of duct, conduit, cable
Pro-Rata Share Ex: A 24 count cable needs to be relocated and the
Relocations
Customer utilizes 2 ﬁbers for their services on said cable, then 2/24
(8.3%) of the costs to relocate will be passed through to the customer.

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Routine Maintenance and Inspection
If there is an issue with any circuit, Dekalb County Schools will generate a ticket and alert Zayo’s
dedicated 7/24/365 NOC. Zayo engineers working for resolution. Del Valle may also reach the NCC via
phone (866-236-2824) or via email at NCC@zayo.com.

The Zayo NCC works all customer troubles as soon as they are reported and troubles are never queued for
pickup, as the individuals in the NCC that answer the phone or respond to email are the skilled
technicians that will resolve the customer trouble. Additionally, the Zayo operational management
team is immediately accessible at all times via the escalation list on tranzact to address any customer
concerns.

Dekalb County Schools will have transparency and accessibility in escalations. The entire
management team, including senior executives, publish phone numbers and are reachable 24x7.
Customers may escalate as they see appropriate, not stiﬂed by the bureaucratic escalation desk.

Network Surveillance
» 24x7x365 monitoring of Zayo network facilities & electronics
» Single screen fault management system for view of entire network
» Rigorous network maintenance process to support robust network and prevent potential
outages
» Identiﬁcation of network faults and customer circuit troubles
» Severity classiﬁcation of maintenance activities by risk of service impact
» “Fix it fast” mentality for network impairments to prevent potential outages-all network
impairments addressed immediately regardless of day/time.

Customer Care
» Staﬀed by knowledgeable, capable technicians that have the knowledge and authority to repair
circuits (i.e., no separate/distant repair NOC)
» Automated, updates as trouble tickets are opened and worked
» Proactive notiﬁcation of circuit alarms (zNotify, in development)
» Transparency and accessibility in escalations – entire management team up to President publishes
cell phone numbers and reachable 24x7. Customers may escalate as they see appropriate, not
stiﬂed by bureaucratic escalation desk.
» Customer focused ﬂexibility with support for specialized testing, protection switch tests, circuit
reroutes during customer emergencies, and other extraordinary support in pursuit of customer
service.

Scheduled maintenance windows and scheduling practices for planned outages
Zayo will provide East Allen County Schools with a minimum of forty-eight (48) hour notice for
non-service impacting scheduled maintenance. Zayo will provide East Allen County Schools with a
minimum of seven (7) day notice for service impacting planned maintenance and the service will not be
done during business hours. Zayo will provide an estimated service disruption time notice and

Maintenance review and notification
» All maintenance cases submitted and tracked in Salesforce
» Cases manually reviewed for impact and proper notification intervals prior to processing
» Automated customer impact assessment and customer notification via Zayo tools and systems

Maintenance Implementation
» Alarm review prior to execution to ensure normal network conditions and reduce risk of
unplanned outage
» Customer communication before and after maintenance event to those customers experiencing
service impact; customer bridges established upon request
» “All clear” from NOC and affected customers prior to releasing personnel performing activity.

Maintenance Classifications
» Service Affecting (SA):
• Service Affecting changes directly impact the service of Zayo Bandwidth customers external
or internal
» Potentially Service Affecting High-Risk (PSA-High):
• PSA-H changes have a high potential of impacting the service of Zayo Bandwidth customers
external or internal, even if no impact is expected. These changes are often more complex
in nature and thus incur more risk to the environment. Potentially Service Affecting Low-Risk
(PSA-Low): PSA-L changes have a low potential of impacting the service of Zayo Bandwidth
customers external or internal, even if no impact is expected. These changes are generally
less complex in nature and incur less risk to the environment.
» Non-Service Affecting (NSA)
• Any change that has absolutely no possibility of impacting the service of Zayo Bandwidth
customers external or internal is considered NSA. This is a very limited scope of work and is
often considered standard operating procedure.

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Fiber monitoring including information on what fiber management software is used, what
fiber monitoring system is used, and who performs the monitoring
Zayo maintains a comprehensive database of all relevant information associated with Zayo fiber routes
and equipment to ensure prompt identification and appropriate response to routine and corrective
maintenance situations. The database identifies and documents the Zayo network and all facilities
installed in the Zayo network including East Allen County Schools’s fiber-optic cable type, number and
color coding of fiber strands, origin and destination of each fiber strand, identification of in-use cables,
and technical requirements and specifications.

Please refer to material on subsequent pages for information on fiber monitoring including information
on what fiber management software is used, what fiber monitoring system is used and who performs
the monitoring.

» MetaSolv M6 Inventory System
• Logical inventory of all acquired networks and circuits
• Single-source for network and circuit records
• XLR tool for rapid output of technician friendly circuit design
• “Impact Tool” to identify lower order circuits on high-level optical facility, used during network
events and for planning of maintenance activities

» Salesforce CRM
• Customer and network performance dashboards with detailed performance metrics
• Real-time open ticket counts for network and customer-related issues
• Top 5 view of outage causes, customers impacted, outage symptoms, and repair actions taken
used to identify and implement corrective actions
• Custom dashboards provide detailed view of customer-specific performance or network
specific performance by region with detailed metrics on all aspects of operational performance

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Agreements are in place with applicable utilities and utility contractors for emergency
restoration
Zayo has relationships with utilities and utility contractors:

» Relationships
• 741 franchise agreements
• Sharing agreements with DOTs
• 135 Major Utility Easements (i.e., PAAs)

» Strong portfolio of engineering and construction firms
• 155 active outside plant contractors

» Dedicated OSP team focused on building new network
• Active construction in 36 states
• 171 full time OSP staff focused on building new fiber routes

Repair of Fiber Breaks
Zayo will take all reasonable steps to protect East Allen County Schools’s ability to continue service
and the recovery strategies we employ are designed to mitigate impact on any significant business
disruptions. Zayo will follow the same process for repair of fiber breaks as it does for unscheduled
outages and customer problem reports. In most cases, recovery times will range from instantaneous
to approximately four hours.

Zayo employs a “fix it fast” mentality for network impairments to prevent potential outages. Zayo has
a two-hour target time-to-repair (TTR) for events impacting protected services and a four-hour target
TTR for unprotected services. Zayo also has internal paging and escalation to immediately inform

Step-by-step details of the process are as follows:
» Cut occurs
» Testers dispatched
» Restoration crews dispatched
» Testers arrive for OTDR shots
» Restoration crew directed to cut location
» Restoration crew arrives
» Excavation/prep complete
» Splicing starts
» Splicing completes
» Customer restored

A diagram of the repair process is below:

East Allen County Schools will have access to live trouble ticket updates via Zayo’s transact portal.
Every action is logged and updated in regular intervals

Replacement of damaged fiber
Zayo will replace all damaged fiber impacting network performance. Please refer to Service Level
Agreement.

Replacement of fiber which no longer meets specifications
Zayo will replace all damaged fiber impacting network performance. Please refer to Service Level
Agreement.

Policies for customer notification regarding maintenance
See maintenance practices above

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Process for changing procedures, including customer notification practices
If changes in the proposed route come about because of permitting issues, Zayo will communicate
with East Allen County Schools. The routes on the KMZs included in this design are subject to change.

Process for moves adds and changes
Please see response above

Process of responding to locate requests
Zayo will:
1. Do a “Call Before You Dig” prior to any excavation and trenching.
2. Make trench sides as nearly vertical as practical except where sloping of sides is allowed.
3. Remove all rock, boulders, hard material, unstable material, and yielding and unsatisfactory
materials within the limits indicted for trench excavation and dispose of off the site. Notify the
District’s Project Manager immediately in writing if it becomes necessary to remove such materials
to beyond the trench limits.
4. Temporarily support or replace existing concrete or granite curb encountered in excavation in
kind. Dispose and replace bituminous lip curb in kind.
5. Excavation operations adjacent to and below existing structures and utilities shall be done
manually. Report damage to utility lines or subsurface construction immediately to the District’s
Project Manager.
6. Keep excavated materials and construction equipment and materials a safe distance back from
the edge of excavations to avoid overloading the sides of the trench and to prevent slides or cave-
ins.
7. Grade areas around trench as necessary to prevent surface water from flowing into excavations.
8. Walkway and grassed areas not back-filled at the end of the workday shall be enclosed with snow
fence until restored to grade. Roadway trenches shall not be re-opened to traffic unless either:
(a)a road plate capable of sustaining HS-20 loading is in place or,
(b)temporary gravel is placed to bring the trench area to finish grade.

Agenda Item