Agenda Item
c. Division of Student Services ~ Translations and Interpretation Services (Not to exceed $1,300,000)
Summary: Presented by: Dr. Norman C. Sauce III, Chief of Student Services, Division of Student Services
Request: It is requested that the Board of Education approve the purchase of professional translation and interpretation services from the following vendors in excess of $100,000.00 with a combined total not to exceed $1,300,000 for the following vendors:
ALTA Language Services
Language Line Services
LATN Language Solutions
Piedmont Global Language Service
Real Time Translation
SeSo, Inc.
Translation Station, Inc.
Zab Translation Solutions
Why: Due to combined spending from all schools and centers serving parents and students whose primary home language is other than English (PHLOTEs), the total cost of translation and interpretation services may exceed $100,000.00 from one or more of the service providers.
Details: The DeKalb County School District, as a local educational agency (LEA) receiving federal grants, including the Individuals with Disabilities Education Act (IDEA) grants, has a legal obligation to maintain meaningful communication with parents and students who may not have English as their primary language. The Office for Civil Rights (OCR) and IDEA mandate that parental notices and communication must be in a language that the parents or guardians can understand. Services from approved agencies are included in the district’s agreement with the OCR to provide language support services to families and students who speak other languages. Additionally, interpretation services are required during Individualized Education Program (IEP) meetings.
The continuous increase in families and students who speak other languages has resulted in a higher demand for translation and interpretation services. Communication with the parents and guardians of these students is crucial for their academic performance. The DeKalb County School District currently serves over 28,306 students whose primary home language is other than English (PHLOTEs). The significant number of languages and dialects, 178, spoken by our community requires the use of several resources to ensure effective communication with all students and parents. Interpretation and translation services to communicate with students and parents are necessary to ensure access to all our services and programs.
According to DJE III(C)(4), multiple vendors are used based on professional ability to provide translation/interpretation services in the requested languages district-wide for all schools.
Financial impact: The Financial Impact to the general funds for the school year 2025-2026 will not exceed the amount of $1,300,000.
Department of English Learners Charge Code:
100.2100 530000.07711.7130.9990.6015.094.0000 ($805.000)
Department of Exceptional Education Charge Code: 100.1000.530000.00011.7340.2021.8010.094.0000($400,000)
100.1000.530000.22711.7320.9990.8010.094.0000($50,000)
Contact: Presented by: Dr. Norman C. Sauce III, Chief of Student Services, Division of Student Services
Dr. Evelyn Hall, Executive Director of English Learners Department, Division of Student Services, 678-676-6603
Mrs. Kiana King, Executive Director, Exceptional Education, Division of Student Services, 678-676-61885
Effective: July 14, 2025- July 13, 2026
Status: Approved by the Office of Legal Affairs
Language Access at all Touchpoints
Meet the Garcias. They speak a language other than English at home. No one can predict or dictate the situation this family will be in when they need language
access services. Be prepared to communicate with them in the most effective and efficient manner no matter the circumstances. Build trust, loyalty and ensure
outstanding customer care while maximizing the productivity of the encounter.
On-Demand Interpretation Translation and Localization
240+ Languages 24/7/365, in Seconds 290+ Languages, 480+ Language Pairs
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DirectResponseSM Transcription
Inbound calls in-language from limited Digital and multimedia content
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Let’s Talk Solutions: Contact your Account Executive, email info@languageline.com, or call Customer Service at 1-800-752-6096
©2023 LanguageLine Solutions® / All rights reserved. / 06.19.23 / LLS.02.04.001 / www.LanguageLine.com
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DocuSign Envelope ID:
F8C10782-544E-4FD3-A26D-123E733B75B6
LanguageLine® PhoneSM Interpreting Pricing Page
Dekalb County School District CN 12712
1. PRICE PER MINUTE. Price per minute is based on the language requested. Price per minute does not include international
call fees.
2. ENROLLMENT AND SETUP PACKAGES
One time setup charge per Customer .................................................................................................................... $275.00
Fee for each subsequent Client Identification Number with corresponding statement ......................................... $125.00
3. CLIENT IDENTIFICATION NUMBER. Monthly minimum charge per Client Identification Number ................................. $100.00
4. PLATFORM ACCESS CHARGE. Platform access per call ...................................................................................................... $0.25
5. LONG DISTANCE DIAL OUT. Long distance dial out charge applied per dial out (in addition to per minute charges) ....... $5.00
6. PAPER INVOICE CHARGE. Electronic invoices are provided free of charge. If paper invoices are preferred, fees apply. .. $1.75
7. FINANCE CHARGE. Finance charges are applied to any past due balances. Interest will accrue from the date on which
payment is due at a rate equal to the lesser of 1.5% per month or the maximum rate permitted by applicable law.
8. FCC SURCHARGE AND FEES. Fees that Language Line Services has or will pay to these third parties: surcharges, fees, taxes,
payments to the Universal Service Administrative Company (USAC).
9. OPTIONAL TRAINING ASSISTANCE AND MATERIALS
Customized reference and support materials development (per hour) ................................................................. $179.00
Training/awareness assistance (on site per day/per trainer .................................................................................. $500.00
10. OPTIONAL CUSTOMIZED REPORT CONFIGURATION
Report setup (per hour).......................................................................................................................................... $250.00
Report maintenance (monthly) ................................................................................................................................ $30.00
11. OPTIONAL INTERPRETER APPOINTMENT AT SPECIFIC TIME
Applied per appointment ....................................................................................................................................... $100.00
Cancellation per appointment will be charge $200 for any missed appointment .................................................. $200.00
Per Minute Usage Fees for LanguageLine® Phone Interpreting and InSight Audio Interpreting
Tiers Languages Per Minute Charge
1 Spanish $1.10
2 Chinese (Mandarin and Cantonese), French, Japanese, Polish, Russian, and Vietnamese $1.10
3 Armenian, Cambodian, German, Haitian Creole, Italian, Korean, and Portuguese $1.10
4 Farsi, Tagalog, Thai, Urdu, and all other languages $1.10