Agenda Item
a. Incident IQ Ticketing System Renewal Approval (not to exceed $157,717.72
Summary: Presented by: Monika Davis, Chief Information Officer, Division of Information and Instructional Technology
Request: It is requested that the Board of Education approve the contract renewal for the Incident IQ Ticketing System at a cost not to exceed $157,717.72.
Why: Incident IQ facilitates and organizes service delivery support for all student Chromebooks, staff devices, and other technology assets.
Details: Incident IQ is a service management platform that supports technology infrastructure and device repairs district-wide. Incident IQ provides simple help submission option for teachers, staff and students, powerful workflows for support teams, and detailed analytics. Incident IQ also provides customized support for the district's technology-related change management processes.
Incident IQ is the first line of defense for technical issues for all district technology users.
Pursuant to Board of Education Policy DJE, the purchase of Incident IQ services meets the policy definition of a single source. Incident IQ is a legacy system with a multitude of historical data that requires a significant implementation period (spanning multiple years) with ongoing compatibility and standardization with other systems and district processes.
Financial impact: $157,717.72
Budget Code: 100.1000.561200.00011.7600.9990.0308.070.0000
Contact: Ms. Monika Davis, Chief Information Officer, Division of Information and Instructional Technology, 678.676.1274
Effective: June 2023
Status: Approved by General Counsel
Quote Name Incident IQ Renewal for DeKalb County School Created Date 3/8/2023
District (GA) (2023-2024) Expiration Date 6/30/2024
Company Address 750 Glenwood Ave SE Suite 320 Quote Number 30545
Atlanta, GA 30316
US
Contract Start Date 7/1/2023
Contract End Date 6/30/2024
Contact Name Latanya Adams
Bill To 1701 Mountain Industrial Blvd
Stone Mountain, GA
Product Code Product Product Description Sales Price
IIQ-6400 Change Management Change management add-on product, annual subscription $17,155.52
IIQ-1000 iiQ Platform with Ticketing Incident IQ Platform with iiQ Ticketing core product, Subscription $114,358.78
IIQ-8100 iiQ Policy Manager Incident IQ Policy Manager (add-on), Subscription $11,435.88
IIQ-8400 iiQ Support Messenger Incident IQ Support Messenger (add-on), Subscription $7,383.77
IIQ-8300 iiQ Support Scheduler Incident IQ Support Scheduler (add-on), Subscription $7,383.77
Total Price $157,717.72
Notes
Current subscription ends June 30, 2023. Above quoted license begins July 1, 2023 and ends on June 30, 2024.
All Incident IQ products and services are purchased and delivered pursuant to the Incident IQ Cloud Services Master Subscription Agreement,
as found at https://www.incidentiq.com/legal/master-services-agreement, along with any applicable Supplements (available at
https://www.incidentiq.com/legal). All of the aforementioned are incorporated into this ordering document by reference to the maximum extent
permitted by local, state, and federal laws and regulations. For any legal questions, please contact us at legal@incidentiq.com.