Agenda Item
a. Translation and Interpretation Services Approval from Alta Language Services, Language Integration, LLC, Language Line Services Translation Station, Inc., Zab Translation Solutions, Real Time Translation (a combined total not to exceed $1,000,000.00)
Summary: Presented by: Ms. Stacy Stepney, Chief Academic Officer, Division of Curriculum & Instruction
Request: It is requested that the Board of Education approve the purchase of professional translation and interpretation services from the following vendors in excess of $100,000.00 with a combined total not to exceed $1,000,000.00 for the following vendors:
Alta Language Services
Language Integration, LLC
Language Line Services
Translation Station, Inc.
Zab Translation Solutions
Real Time Translation
Why: Due to combined spending from all schools and centers serving parents and students whose primary home language is other than English (PHLOTEs), the total cost of translation and interpretation services may exceed $100,000.00 for one or more of the service providers.
Details: The DeKalb County School District, as a local educational agency (LEA) receiving federal grants, including the Individuals with Disabilities Education Act (IDEA) grants, has a legal obligation to maintain meaningful communication with parents and students who may not have English as their primary language. The Office for Civil Rights (OCR) and IDEA mandate that parental notices and communication must be in a language that the parents or guardians can understand. Services from approved agencies are included in the District’s agreement with the OCR to provide language support services to our linguistically diverse community. Additionally, interpretation services are required during Individualized Education Program (IEP) meetings.
The continuous increase in our linguistically diverse student and parent population has resulted in a higher demand for translation and interpretation services. Communication with the parents and guardians of these students is crucial for their academic performance. The DeKalb County School District currently serves over 25,967 students whose primary home language is other than English (PHLOTEs). The significant number of languages and dialects (171) spoken by our linguistically diverse community requires the use of several sources to ensure effective communication with all students and parents. Interpretation and translation services to communicate with students and parents are necessary to ensure equity and access to all our services and programs.
According to DJE III(B)(4), multiple vendors are used based on professional ability to provide translation/interpretation services in the requested languages district-wide for all schools.
Financial impact: The financial impact to the general funds for school year 2022-2023 will not exceed the amount of $1,000,000.00.
Department of English Learners Charge Code:
100.2100 530000.07711.7130.9990.6015.035.0000 (700,000.00)
Department of Exceptional Education Charge Code: 100.1000.530000.00011.7340.2021.8010.035.0000($250,000.00)
100.1000.530000.22711.7320.9990.8010.035.0000($50,000.00)
Contact: Ms. Stacy Stepney, Chief Academic Officer, Division of Curriculum & Instruction, 678.676.0731
Ms. Michele Summerlin, Executive Director, Exceptional Education, Division of Curriculum & Instruction, 678.676.2163
Dr. Evelyn G. Hall, Director, English Learners Program/Title III and DeKalb International Screening Center, Division of Curriculum & Instruction, 678.676.6602
Effective: July 1, 2022 - June 30, 2023
Status: Reviewed by General Counsel
Government
Language Access Solutions
from the industry’s most trusted partner
Proudly Serving Federal, State, and Local Government
Language barriers impact government services
83%
EXPENSE
Consumes limited
resources
U.S. Growth of
25.4M
Limited English Increases time and legal
Proficient Population* costs responding to
complaints
21.3M
13.9M
REVENUE
Limits ability to collect
1990 2000 2016 fees and revenues
COMPLIANCE IMAGE
Risks Federal funding Affects agency profile
for non-compliance in the community
PRODUCTIVITY Limits LEP assimilation
Attracts scrutiny on and participation
agency Delays service
delivery to all
Drives repeat visits
SAFETY and calls
AND SECURITY
Risks life and property
Delays response,
impedes reporting
criminal activity
*
U.S. Census Bureau
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ADA Title II
Executive Order regulations require
Title VI Join 13166
the more than state and local
of the Civil Rights Act
25,000
Recipients of federal government to provide
of 1964 prohibits funding musthave
clients who take appropriate auxiliary
discrimination on the reasonable
depended ussteps to
for more aids and services where
basis of national origin provide Limited
than 30 yearsEnglish necessary to ensure
to be theirpersons
Proficient trusted effective communication
language services
meaningful access with individuals with
provider.
to services normally disabilities.
provided in English.
Language Access Programs
ensure effective communication
to the populations you serve
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Centers for Medicare and Medicaid Services (CMS)
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9
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10
Number of Clients
2 7 0 0 0
and counting...
Why LanguageLine Solutions?
Join the more than Technical innovation delivering quality
27,000
25,000
clients who have Our goal is total and complete client satisfaction. To support our commitment,
depended
dependedusonforusmore
for LanguageLine Solutions has made a multimillion dollar investment that has
more
than
than
30 35
years
years transformed the delivery of language services. OlympusTM, our new, cloud-based
to be their trusted technology platform, redefines how clients access language solutions across
language services interpreting modalities, enabling communication via phone, video and text. With
provider. quality linguists at the heart of what we do, Olympus provides access even more
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11
You care. We understand.
A Greek Interpreter
“Over the eight years that I’ve been a Greek interpreter, I’ve had so many profound
experiences where I’ve felt I’ve made a difference. I’ve had the exhilarating
experiences of helping save people in emergencies such as heart attacks and
accidents. I’ve been fortunate enough to be the voice that gave parents joyous
news of a healthy pregnancy and told a frantic mother that her child’s fever had
broken and he would be just fine… I am thankful for all these experiences — the
happy ones, the sad ones, the frightening ones, even the ordinary ones — not only
because I am doing something useful and making a difference — that, in and of
itself, is invaluable — but also for a very selfish reason. Each and every experience
helps to make me a better, more empathic human being. I like to think I make a
difference on every call--sometimes in a small way and sometimes in a very big
way. These calls are a constant reminder of the innately and universally human
need to communicate--to be understood.”
Our commitment as your partner
© 2018 LanguageLine Solutions / All rights reserved. / 01.24.18 / www.LanguageLine.com
Thank you for considering LanguageLine Solutions as your language access
partner. Originally founded by a police officer to remove language barriers with
the public, we can put our experience to work for your agency. Supporting your
language access plan, we can help you ensure compliance, maximize your
resources and more efficiently serve a multilingual public. LanguageLine Solutions
is the global leader in innovative language access solutions for more than 35 years.
Our latest innovation, OlympusTM, is an award-winning cloud-based language
access platform that is redefining on-demand language delivery. We provide the
highest quality phone, video, and onsite interpreting, translation and localization,
as well as bilingual staff and interpreter testing and training. Trusted by more than
27,000 clients to enable communication in any situation with the growing Limited
English Proficient and the Deaf and Hard-of-Hearing populations, we deliver the
industry’s fastest and most dependable access to highly trained and professional
linguists in more than 240 languages, 24/7/365. LanguageLine Solutions facilitates
more than 36,000,000 phone, video, and onsite interactions each year; a new
connection every second.
# 4-07-03-0249A
1-800-752-6096 | CustomerCare@LanguageLine.com | www.LanguageLine.com
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